My Video : https://www.youtube.com/watch?v=YdC6fMg2u2M&t=289s In this video, we explain how ServiceNow AI Control Tower performs impact assessment for AI models using a real Indian banking use case. See how AI risks are identified, controls are app...
Learn how to write powerful and reliable instructions for your Now Assist AI agents Whether you're just getting started building your own Now Assist AI agents, or you're looking to optimize your existing AI agents, see the attached prompting guide ...
How to capture Agentic Workflows/AI Agent updates in an Update Set This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set. Disclaimer: There are a number of tables in the ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For similar topics I have written individual ar...
This article covers commonly asked multilingual questions when using Now Assist and AI Agents products. How does Now Assist support translation across languages? Now Assist offers two integrated translation capabilities to provide multilingual ex...
AI Agent Fabric shipped MCP client support for Now Assist AI Agents. If you're looking for examples or inspiration, see here for a list of MCP servers you can connect with your AI Agents to look up data and run workflows. A large list of MCP server...
What is the Now Assist Skill Kit (NASK)? Now Assist Skill Kit, or NASK, was released in the Xanadu release. This feature allows you to build and deploy custom skills that leverage generative AI directly within your instance. These skills serve to ...
With Now Assist ITSM’s Resolution Notes Generation capability, agents can quickly generate resolution summary based on the current incident’s data from targeted input fields. When an incident state is changed to Resolve state, the system triggers and...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For similar topics, I have written individual a...
The Final Installment of the “Inside the AI SDLC at ServiceNow” Series Transitioning AI from development into production is a pivotal step in the lifecycle. The release phase is where validated features are prepared, reviewed, and made available to...
What is Now Assist in AI Search? Now Assist in AI Search is the next evolution of Search from ServiceNow and enables users to find answers quickly. Now Assist in AI Search responds to user questions with an actionable Q&A - Now Assist for ...
A Unified PhilosophyArtificial Intelligence today is both a promise and a challenge. Enterprises are experimenting with countless models, datasets, and AI systems across different teams, platforms, and vendors. While innovation is thriving, the absen...
In the Yokohama Patch 6/Zurich Patch 1 release, ServiceNow has released new security improvements to control access and visibility of your AI Agents and Now Assist skills. AI Agents Role-based access configuration options are now available directly...
This post explains how to use the out-of-the-box Define Availability feature in ServiceNow’s Now Assist Skills to conditionally activate skills based on custom logic. The example focuses on the Incident Summarization Skill, but the approach can be ad...
Overview When configuring AI Agents in ServiceNow, their definitions and related artifacts can be captured in update sets just like other platform records. This article explains what to expect in an update set when working with AI Agents, which eleme...
What is the problem we are solving? You just came out of a workshop and the requirements have been distilled into stories. You are a developer that is tasked with implementing the stories that came out of this workshop, so you pick a story from the...
Part 3 of the “Inside the AI SDLC at ServiceNow” Series Once a model has been trained and fine-tuned, it’s tempting to think the hard part is over. But at ServiceNow, a model isn’t ready for production until it’s been aligned with human preferences...
Learn more about our suite of products containing generative AI features by reviewing the FAQs and product documentation below. This guide will be updated as more resources become available. What is Now Assist? A: "Now Assist" is the name of gener...
Welcome to the AI Center of Excellence team at ServiceNow! We are a team of dedicated AI Strategists and Architects focused on advancing the implementation and adoption of AI solutions for our customers. After multiple AI agent implementations, we'v...
Introduction Welcome to the AI Center of Excellence team at ServiceNow! We are a team of dedicated AI Strategists and Architects focused on advancing the implementation and adoption of AI solutions for our customers. Through numerous hands-on custom...
Lisa Latour
Sarah G_
