This article is for customers upgrading to Yokohama Patch 6 and Zurich Patch 1 Today's enterprises are embracing AI to transform operations, but a "one-size-fits-all" strategy no longer works. Different departments have unique AI needs, from IT's a...
Welcome to the Now Assist Skill Kit Use Case Library! This collection of use cases has been carefully curated to spark your creativity and demonstrate the vast potential that lies within Now Assist Skill Kit. Each example presents a unique scenar...
How to set up the Web Search using Google Gemini for AI Agents and Virtual Agent [Updated as of Yokohama Patch 6] NOTE: As of Yokohama Patch 6/Zurich Patch 1, it is no longer necessary to purchase your own LLM/cloud subscriptions. ServiceNow now pr...
Part 0 & 1 identified the fundamental challenge: enterprises must choose between AI velocity and appropriate controls, with neither option alone delivering optimal business outcomes. The solution requires architecture that transforms this either-or...
This article covers FAQs for our new model provider flexibility offering in the Yokohama Patch 6 release. For more information on our latest offerings, see this article: Introducing Model Provider Flexibility: Optimize Every AI Workflow For deep...
By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS, Ashley Snyder, Principal Outbound Product Manager - ServiceNow Overview ServiceNow customers can now power Now Assist with Amazon Bedrock in two distinct ways: Customer-managed Amazon Bedrock...
Video : https://www.youtube.com/watch?v=yAIKst-S88Y In this video, I walk you through a real pilot using ServiceNow Now Assist and Agentic Workflows inside the GRC/IRM module. We selected three high-effort use cases – regulatory alert handling, ris...
Introduction Welcome back to our series of articles from the AI Center of Excellence (CoE) team at ServiceNow. We are a group of dedicated AI Strategists and Architects committed to advancing the implementation and adoption of AI solutions for our c...
Hello! We are a group of dedicated AI Strategists and Architects committed to advancing the implementation and adoption of AI solutions for our customers. Through countless advisory and hands-on engagements, we’ve gathered valuable insights and pract...
Introduction Hello! We are a group of dedicated AI Strategists and Architects committed to advancing the implementation and adoption of AI solutions for our customers. Through countless advisory and hands-on engagements, we’ve gathered valuable ins...
Introduction Hello! We are a group of dedicated AI Strategists and Architects committed to advancing the implementation and adoption of AI solutions for our customers. Through countless advisory and hands-on engagements, we’ve gathered valuable in...
Introduction A well-structured knowledge base is without a doubt one of the most powerful tools an organization can use to meet this expectation. By making relevant information easily accessible, a strong knowledge base empowers users to find solutio...
Sensitive data protection has always been a top priority for our customers. But with the rise of generative AI, the dynamics have changed. Now, data submitted in prompts may leave the instance for external model processing (i.e., data in transit), e...
What is the Now Assist Skill Kit (NASK)? Now Assist Skill Kit, or NASK, was released in the Xanadu release. This feature allows you to build and deploy custom skills that leverage generative AI directly within your instance. These skills serve to ...
Dropped my new video : https://www.youtube.com/watch?v=HoifkkSjsE4&t=164s Unlock the power of ServiceNow Agentic Workflow to automatically resolve incidents end-to-end. My video will guide you through the full journey—from incident creation, catego...
Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills using the generic Now LLM or your own LLM. NASK has been designed to easily manage and integrate new skills into the ServiceNow platform via a UI Action and soon int...
With Now Assist ITSM’s Resolution Notes Generation capability, agents can quickly generate resolution summary based on the current incident’s data from targeted input fields. When an incident state is changed to Resolve state, the system triggers and...
As organizations accelerate their adoption of AI to improve productivity and service quality, safeguarding sensitive data has become a central priority. ServiceNow addresses this responsibility with a built-in privacy design embedded across the Now A...
As businesses rapidly adopt generative AI to improve efficiency and service quality, the need to manage the risks associated with AI usage becomes equally important. ServiceNow’s NowAssist Guardian is a native solution built to help organizations ope...
AI Agent tools – Getting the most out of your agentic workflows Updated as of Yokohama Patch 6 AI Agent tools are essential to bringing your AI Agents from intelligence to action. See below for tips on how to optimize the usage of AI Agent tools. Y...
Lisa Latour
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