The fundamental tension in enterprise AI adoption is becoming impossible to ignore. While 51% of global VC funding was deployed in AI-focused companies in Q4 2024 (a 100% year-over-year increase according to FDI Intelligence), only 23% of leaders ...
This article walks through the setup for ServiceNow External Agents where the external agent (A2A client) invokes a ServiceNow AI agent (A2A server) over Google A2A protocol in an asynchronous communication channel. Requirements A2A client is commu...
AI Agent Masterclass • Session 5 Converting Data into Intelligence Workflow Data Fabric, Zero Copy & Interoperability ← Back to Masterclass Overview Date 27 January 2026 Duration ~80 minutes Speakers Timo Weber, Chris Thorne, Julia Pur...
General Q: What is AI Agent Advisor?AI Agent Advisor analyzes operational data in your instance to identify recurring patterns across records — each pattern representing a candidate process for automation. It prioritizes those opportunities by vo...
Now Assist Data Kit Every week, practitioners across the ServiceNow ecosystem are quietly solving one of AI’s most overlooked problems, not the model, not the prompt, but the data. This series is about their stories. I’m Ragu Ramakrishnan, Product Ma...
ServiceNow has launched an exciting new capability with Now Assist for App Engine (version 28.2.4+), and it's called Custom Record Summarization. If you've ever found yourself scrolling through lengthy custom application records trying to get the gis...
Process image for new tasks Agentic Workflow Overview: This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and issue reporting by leveraging AI-powered image analysis. Instead of manually filling out forms, users ...
⬇ Download PDF Inspire 4–4:30PM — Tuesday, May 5 | Expo Solutions Stage B Your competitors are reinventing their businesses with AI in weeks, not months. Discover how ServiceNow Customer Success helps you stay ahead with the guid...
Your Agents Trust Every Tool They're Given. Should They? Introducing Tool-Level Governance & Security Scanning on AI Gateway - Coming soon The MCP ecosystem is evolving faster than anyone predicted. Servers are shipping with dozens of tools. ...
Use the File Upload tool for a situation where you want to feed additional documents, information, or context to your AI agent. The AI agent will leverage the uploaded file during runtime to help complete its assigned task or objective. It's import...
Introduction Now Assist in AI Search combines the power of platform AI Search with Retrieval Augmented Generation (RAG) to transform the search experience for a variety of use-cases. Today, RAG and vector embedding go hand-in-hand. But RAG is more...
AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...
ServiceNow Now Assist Guardian: Enterprise Protection That Accelerates Deployment Security Investments Are Crucial to Deploying Generative and Agentic AI AI agents are no longer just assistants; they are at the threshold of autonomy. They ans...
Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills using the generic Now LLM or your own LLM. NASK has been designed to easily manage and integrate new skills into the ServiceNow platform via a UI Action and soon int...
We're delighted to announce five brand new assets designed to help you implement AI agents in your organization. These guides are written by ServiceNow experts with real-world experience in implementing our products. To help navigate the leading-ed...
You may find yourself in a situation where you want your AI agent to use a data point directly from it's own Execution Plan in the middle of runtime. One way to do this is to create a Conversation Topic tool to get the conversation ID on-the-fly. C...
Implementing Now Assist in domain separated environments can lead to increased complexity depending on your requirements. This guide documents this process according to the different scenarios one may encounter. Note: This guide is valid from Yokoha...
The Key to Maximizing Now Assist—Organizational Change Management (OCM) You turned on Now Assist by ServiceNow—so why isn’t anyone using it? If adoption is low, here’s a hard truth: AI doesn’t magically change behavior. If users don’t understan...
*This is meant to be a supplement for the Agentic Workflow End to End Setup Guide. It is recommended to review that guide first. You can improve employee self-service in Now Assist in Virtual Agent with the help of out-of-box AI Agents. These are ...
Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given. I'm excited to share something I've been working on privately: a custom Now Assist Skill that automatically generates release notes from th...
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