As of the Australia Patch 3 release + Now Assist in Virtual Agent v19.0 store app, we provide new configurations and table that allow you to configure and measure feedback (thumbs up/thumbs down), including text-based granular feedback, from your Vir...
Note: The following properties are available as of the Australia Patch 3 release (June 2026) Now Assist AI Agents does not charge for tokens, it charges for value in the form of assists. Here are properties you can use to manage and protect your as...
What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released May 5 2026. Customers are not automatically migrated — this article explai...
Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025 In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...
If Now Assist stops working after an upgrade or patch, the cause isn't always easy to spot. The platform upgrade process isn't synced with the Now Assist store app release cycle. The platform patch handles the core release, but Now Assist depends on ...
The Now Assist panel relies on plugins, roles, assistant configurations, and deployment channels all being in place. Four distinct failure patterns map to these components, each with its own visible symptom and a specific resolution path. Match you...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing and governing AI agent connections. It lets administrators package ServiceNow capabilities — including Now Assist Skills, Knowledge Graph, Sub...
Setting up AI agents goes smoothly until it doesn't. You’ve activated the Now Assist AI agents plugin, opened AI Agent Studio, and you’re ready to start building, then something goes wrong. The product docs cover the setup steps, but there are severa...
Here we’re going to showcase how to set up a Microsoft Copilot Studio Agent to use a ServiceNow Model Context Protocol (MCP) Server tool. Credits: This is not my tutorial; I’m just going through the steps again as this was a frequent customer ask a...
By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS, Ashley Snyder, Principal Outbound Product Manager - ServiceNow Overview ServiceNow customers can now power Now Assist with Amazon Bedrock in two distinct ways: Customer-managed Amazon Bedrock...
For the latest features, please review our what's new guide for version 3.0.16! What is Now Assist Data Kit? Now Assist Data Kit is a new tool that is available as of the Xanadu Patch 3. It allows you to perform the following actions: Create, cura...
Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given. I'm excited to share something I've been working on privately: a custom Now Assist Skill that automatically generates release notes from th...
AI Academy 2026 starts on January 20th! Join us next Tuesday, January 20th, as we kick off the 2026 season of AI Academy with new topic: Bring Now Assist to your AI Experience with ServiceNow's MCP Server. Yep, Now Assist is getting an MCP server f...
Please note that this article was created using the UI during the Xanadu release. The process is the same, however, you will notes differences in the images. Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills. NAS...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing, governing, and observing AI agent connections. It gives any standards-compliant MCP client governed access to ServiceNow capabilities, from...
The Challenge Demonstrating the value of AI is one of the most important — and most underestimated — capabilities in enterprise technology. Data alone rarely convinces. What converts skeptics into champions is a clear, structured story that connec...
This article is for customers upgrading to Yokohama Patch 6 and Zurich Patch 1 Today's enterprises are embracing AI to transform operations, but a "one-size-fits-all" strategy no longer works. Different departments have unique AI needs, from IT's a...
As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
"How do I add AI capabilities to ServiceNow without building from scratch?" "My agents need help writing faster, but I don’t want to disrupt their workflow." If you are already using Now Assist licensing in ServiceNow, you may already have an AI a...
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