We're delighted to announce five brand new assets designed to help you implement AI agents in your organization. These guides are written by ServiceNow experts with real-world experience in implementing our products. To help navigate the leading-ed...
You may find yourself in a situation where you want your AI agent to use a data point directly from it's own Execution Plan in the middle of runtime. One way to do this is to create a Conversation Topic tool to get the conversation ID on-the-fly. C...
Implementing Now Assist in domain separated environments can lead to increased complexity depending on your requirements. This guide documents this process according to the different scenarios one may encounter. Note: This guide is valid from Yokoha...
The Key to Maximizing Now Assist—Organizational Change Management (OCM) You turned on Now Assist by ServiceNow—so why isn’t anyone using it? If adoption is low, here’s a hard truth: AI doesn’t magically change behavior. If users don’t understan...
*This is meant to be a supplement for the Agentic Workflow End to End Setup Guide. It is recommended to review that guide first. You can improve employee self-service in Now Assist in Virtual Agent with the help of out-of-box AI Agents. These are ...
Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given. I'm excited to share something I've been working on privately: a custom Now Assist Skill that automatically generates release notes from th...
As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...
What is AI Gateway? AI Gateway is ServiceNow's governance and control layer for MCP (Model Context Protocol) servers in AI Control Tower. It gives AI Stewards and Product Owners the tools to discover, approve, configure, and monitor MCP serve...
What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released March 12, 2026. Customers are not automatically migrated — this article ex...
We're excited to announce that AI Voice Agents are now live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...
What is AI Gateway? AI Gateway is ServiceNow's centralized control point for governing, securing, and observing cross-platform AI agent operations. It sits between your agent builder applications and the external resources they connect to, inter...
How to verify AI Search and Now Assist are properly configured in your ServiceNow Instance A step-by-step guide for ServiceNow Administrators Before your users can take advantage of AI-powered features like Now Assist, two foundational components m...
What is Now Assist in AI Search? Now Assist in AI Search is the next evolution of Search from ServiceNow and enables users to find answers quickly. Now Assist in AI Search responds to user questions with an actionable Q&A - Now Assist for ...
If you've been building with ServiceNow’s AI Gateway, you already know it handles onboarding, credential mediation, and observability. But here's a question we've been hearing a lot lately from customers and community members: "Once a tool req...
What is Now Assist Guardian? Trustworthy and responsible AI empowers customers and participants in the AI lifecycle to make informed decisions. NowAssist Guardian is a built-in platform component that ships with our GenAI Controller and is key to...
If you've got Now Assist licenses in place but the icon still isn't showing up in the top-right corner, you're not alone and the fix is simpler than you'd think. Licensing alone isn't enough. The experience needs to be explicitly enabled. Here's...
What is AI web agent? AI web agent is a new ServiceNow product that helps customers tackle complex or repetitive tasks across the ServiceNow platform and other third-party systems. Now Assist AI Web Agent “sees” and “interacts” with the ServiceNow in...
In-product experience for Agentic Workflows Table of Contents The Problem We’re SolvingBusiness Use cases example Now Assist Panel vs In‑Product ExperienceSupported CapabilitiesSetup RequirementsDemoOutcomes & Business BenefitsTarget Users & P...
Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption If you are responsible for managing Now Assist in your ServiceNow environment, you have likely asked yourself these questions: Which teams are using Now Assist the m...
Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption If you are responsible for managing Now Assist in your ServiceNow environment, you have likely asked yourself these questions: Which teams are using Now Assist the m...
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