Quick Overview The Now Assist Skill Kit (NASK) lets you build and deploy custom generative AI skills directly within your ServiceNow instance. This FAQ covers what it is, when to use it, how to access it, and how to build, test, and deploy custo...
Introduction Location data is foundational across ServiceNow modules such as ITSM, CSM, FSM, WSD, etc. While accurate location data helps platforms serve effectively, poor location data causes AI to confidently deliver incorrect results. This is m...
In Q1 2026, we introduced the Use an AI agent Flow action for Subflows. If within the context of AI agent tooling, you can use the AI agent’s Subflow Tool to invoke another AI agent within the same execution thread. The invocation pattern would loo...
Platform Help Optimize Team Productivity Agentic Workflow Table of Contents What Problem We're SolvingTarget Users & PersonasWhere Users Find ItHow the Workflow OperatesSupported CapabilitiesOutcomes & Business BenefitsDemoHelp Optimize Team P...
Implementing Now Assist in domain separated environments can lead to increased complexity depending on your requirements. This guide documents this process according to the different scenarios one may encounter. If you are looking for specific infor...
AI Voice Agents are live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through voice interactions. Whether it's res...
If you're looking to use AI Agents to triage and resolve your Incidents, you can use Performance Analytics to estimate and forecast the potential assists consumption. The number of incidents created can serve as a starting point to estimate how many ...
Use Platform analytics to build a forecasting dashboard that can help estimate and manage your assists consumption, see the example screenshot below and the steps on how to build this for your instance. The second section of the article explains how ...
When responses don't load, or the assistant stalls at "Figuring out next steps," or you see a "Sorry, there was a problem on my side" message, the cause usually comes down to specific settings spread across several configuration areas. Because the sa...
Now Assist in Virtual Agent is answering, but you're left questioning why the answers are off. Maybe it's pulling from the wrong article, skipping a topic you intended, or giving an out-of-date answer. Each situation could be caused by a few things, ...
Now Assist in Virtual Agent works differently from what classic Virtual Agent trained you to expect. It runs on an agentic model. Instead of matching one message to one topic the way classic Virtual Agent did, it reads your whole request, plans acros...
What is Action Fabric? Action Fabric is ServiceNow's framework for connecting AI agents across your enterprise. AI agents are software programs that can reason, plan, and take autonomous action on behalf of a user; unlike a chatbot that answers q...
What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released May 5 2026. Customers are not automatically migrated — this article explai...
If Now Assist stops working after an upgrade or patch, the cause isn't always easy to spot. The platform upgrade process isn't synced with the Now Assist store app release cycle. The platform patch handles the core release, but Now Assist depends on ...
The Now Assist panel relies on plugins, roles, assistant configurations, and deployment channels all being in place. Four distinct failure patterns map to these components, each with its own visible symptom and a specific resolution path. Match you...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing and governing AI agent connections. It lets administrators package ServiceNow capabilities — including Now Assist Skills, Knowledge Graph, Sub...
Setting up AI agents goes smoothly until it doesn't. You’ve activated the Now Assist AI agents plugin, opened AI Agent Studio, and you’re ready to start building, then something goes wrong. The product docs cover the setup steps, but there are severa...
By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS, Ashley Snyder, Principal Outbound Product Manager - ServiceNow Overview ServiceNow customers can now power Now Assist with Amazon Bedrock in two distinct ways: Customer-managed Amazon Bedrock...
Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given. I'm excited to share something I've been working on privately: a custom Now Assist Skill that automatically generates release notes from th...
AI Academy 2026 starts on January 20th! Join us next Tuesday, January 20th, as we kick off the 2026 season of AI Academy with new topic: Bring Now Assist to your AI Experience with ServiceNow's MCP Server. Yep, Now Assist is getting an MCP server f...
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