In the enterprise, AI is no longer confined to analytics or prediction it now generates content, reasons over complex problems, and autonomously executes actions across systems. These capabilities deliver unprecedented speed, efficiency, and insight....
Now Assist Skill Kit (NASK) grants you the ability to create and deploy custom-built generative AI functionality into your workflows. To assist you in this process, NASK provides a range of tools and out-of-the-box (OOTB) deployment methods to exped...
What is AI web agent? AI web agent is a new ServiceNow product that helps customers tackle complex or repetitive tasks across the ServiceNow platform and other third-party systems. Now Assist AI Web Agent “sees” and “interacts” with the ServiceNow in...
Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption If you are responsible for managing Now Assist in your ServiceNow environment, you have likely asked yourself these questions: Which teams are using Now Assist the m...
In the Zurich Patch 1/Yokohama Patch 6 release, ServiceNow has released new security improvements to control access and visibility of your AI Agents and Now Assist skills. Be sure to update to the latest available version of the Now Assist AI Agents ...
Making Now Assist Record Summarization Work for Your Business As a ServiceNow platform owner or system administrator, you have probably noticed that standard Now Assist summaries capture technical details well but can miss the custom context ...
Introduction Now Assist in AI Search combines the power of platform AI Search with Retrieval Augmented Generation (RAG) to transform the search experience for a variety of use-cases. Today, RAG and vector embedding go hand-in-hand. But RAG is more...
AI Agent Fabric shipped MCP client support for Now Assist AI Agents. If you're looking for examples or inspiration, see here for a list of MCP servers you can connect with your AI Agents to look up data and run workflows. A large list of MCP server...
What is the Now Assist Skill Kit (NASK)? Now Assist Skill Kit, or NASK, was released in the Xanadu release. This feature allows you to build and deploy custom skills that leverage generative AI directly within your instance. These skills serve to ...
As organizations shift toward agentic AI, the limiting factor is no longer model performance. The challenge is enabling intelligent agents to access enterprise context without breaking architectural integrity. In large environments data/ services may...
Sensitive data protection has always been a top priority for our customers. But with the rise of generative AI, the dynamics have changed. Now, data submitted in prompts may leave the instance for external model processing (i.e., data in transit), e...
UPDATED: 11/24/2025 This article covers commonly asked multilingual questions when using Now Assist and AI Agents products. How does Now Assist support translation across languages? Now Assist offers integrated translation capabilities to provi...
New AI Search admin setup page Navigate to "AI Search Admin Home to see the new AI Search setup page. Here you can view and configure search applications, monitor indexed documents and queries analytics, and learn more about AI Search with Resources....
This article shows a multi-turn conversation where the External Agent (A2A client) asks the ServiceNow AI agent (A2A server) to find a place to stay in Ibiza, Spain. The ServiceNow AI agent returns a list of available options and asks the External Ag...
See the latest resources and videos to learn about Now Assist AI Agents Latest store app version as of January 2026: Now Assist AI Agents 6.1.8 Articles: Now Assist AI Agents prompting guideAI Agents FAQ and TroubleshootingEnable MCP and A2A for ...
Introduction Hello! We are a group of dedicated AI Strategists and Architects committed to advancing the implementation and adoption of AI solutions for our customers. Through countless advisory and hands-on engagements, we’ve gathered valuable ...
️ 12-minute read Overview Learn how to configure large language model (LLM) providers for Now Assist skills and AI Agents. This guide covers connection types—from ServiceNow managed models to bring-your-own solutions—with step-by-step configurati...
️ 8-minute read As organizations build more sophisticated AI agents and agentic workflows in ServiceNow, a critical question emerges: How do you know your agents are ready for production? Traditional testing methods work well for deterministic ...
️ 12-minute read Table of Contents General Questions Getting Started Understanding Evaluation Metrics Running Evaluations Understanding Evaluation Results Working with Agentic Evaluations General Questions Q: What is Agentic Evaluations? A: A...
ServiceNow has launched an exciting new capability with Now Assist for App Engine (version 28.2.4+), and it's called Custom Record Summarization. If you've ever found yourself scrolling through lengthy custom application records trying to get the gis...
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