When using Now Assist products, you may encounter a scenario where you wish to modify the large language model (LLM) providing generative AI capabilities. This guide will walk you through this process, showing how you can set up the connection to an...
️ 8-minute read As organizations build more sophisticated AI agents and agentic workflows in ServiceNow, a critical question emerges: How do you know your agents are ready for production? Traditional testing methods work well for deterministic ...
️ 12-minute read Table of Contents General Questions Getting Started Understanding Evaluation Metrics Running Evaluations Understanding Evaluation Results Working with Agentic Evaluations General Questions Q: What is Agentic Evaluations? A: A...
ServiceNow has launched an exciting new capability with Now Assist for App Engine (version 28.2.4+), and it's called Custom Record Summarization. If you've ever found yourself scrolling through lengthy custom application records trying to get the gis...
As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...
With AI Experience by ServiceNow, prompts replace pages and conversations replace clicks. Interact with AI agents through text, voice, images, or data—right where you work. One such example is the new Interactive View with Now Assist in Virtual Agent...
The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...
Getting Started with Now Assist: A Setup Guide for New Instances If you are a new ServiceNow customer, have just zbooted your ServiceNow instance (a reset that returns your platform to out-of-the-box base settings with no data), or you simply...
Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025 In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...
Overview Now Assist Skill Kit (NASK) allows you to create new generative AI skills using the generic Now LLM or your own LLM. NASK has been designed to easily manage and integrate new skills into the ServiceNow platform via a UI Action and soon ...
What is meant by custom generative AI solutions? We can define custom generative AI solutions as any solution that leverages generative AI outside of the standard offerings that are provided OOTB (Out of the Box) with applications such as Now Assist...
Introduction This article continues our series from the AI Center of Excellence Team at ServiceNow.It focuses on solving a specific set of customer challenges related to AI Search, based on real-world project experience. Please note: this is not a co...
5-Pillar Framework to Scaling Now Assist Adoption Grounded in direct customer conversations about real AI journeys By Neha Agrawal, Product Manager – AI Platform Introduction AI has already reshaped how enterprises operate, and the challenge tod...
Generate Resolution Plan Agentic Workflow Overview: The “Generate Resolution Plan Agentic Workflow” streamlines the process of creating resolution plans for support tasks by leveraging multiple AI agents. Powered by Now Assist, the workflo...
Join our live AI Agent Masterclass — five expert-led sessions running from 9 Dec 2025, hosted by Timo Weber, Øyvind Fosse, Thomas Geering, Joost van Poppel and special guests What we’ll cover: Session 1: Foundations of Agentic AI — what makes an AI...
Introduction A well-structured knowledge base is without a doubt one of the most powerful tools an organization can use to meet this expectation. By making relevant information easily accessible, a strong knowledge base empowers users to find solutio...
Enterprises everywhere are accelerating their AI programs. Virtual agents, AI search, and automated summaries are becoming standard across IT, HR, Customer Service, and Operations. The excitement is real, yet many executives are facing a shared frust...
Learn more about our suite of products containing generative AI features by reviewing the FAQs and product documentation below. This guide will be updated as more resources become available. What is Now Assist? A: "Now Assist" is the name of gener...
Generate Resolution Plan Agentic Workflow—Activation and Configuration Steps Overview: The “Generate Resolution Plan Agentic Workflow” streamlines the process of creating resolution plans for support tasks by leveraging AI agents. Powered b...
Now Assist Skill Kit (NASK) grants you the ability to create and deploy custom-built generative AI functionality into your workflows. To assist you in this process, NASK provides a range of tools and out-of-the-box (OOTB) deployment methods to exped...
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