Alert investigation skill does not work

[Community Alums]

[Issue:]

When I open now assist panel, "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now." message was generated by AI.

[expection:]

I'd like to use "alert investigation" skill of now assist for ITOM to do a demo with lab instance or demo instance.

[what I tried:]

I tried to repair the plugin now assist for ITOM, but it did not work.

[additional info:]

1.The version of now assist for ITOM is the latest version 1.1.1.

2.The instance I am using is a lab instance from the course "ITOM AIOps Bootcamp on demand(Xanadu)"

3.The "alert analysis" skill does work.

4.Attached Alert Investigation.png is from a course video called now assist for ITOM and I want the result like this.

[HarshitaN]

Hello @Community Alums, 
Have you checked that now assist panel is turned on or not?
Also you'll have to first activate the skill "Alert Investigation" and then type its prompt in the now assist panel chat.

Thanks, 
Har**bleep**a

[Community Alums]

Thanks for your answer.

Yes,I have turned on the now assist panel, or the sparkle icon would not come out.

I can not find a place where can activate the skill "Alert Investigation".

[HarshitaN]

Hello @Community Alums ,
Go to Now Assist Admin -> Now Assist Skills -> Technology -> ITOM.
Then activate the required skill.

[Community Alums]

Thanks for your answer.

I tried, but the alert investigation skill does not exist. Only alert analysis skill exists.

I don't know why. Maybe it is related to the version of now assit for ITOM.

My installed version is 1.1.1.

I noticed that the version in now assit for ITOM course video is 1.2.0.