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06-21-2025 06:35 AM
[Issue:]
When I open now assist panel, "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now." message was generated by AI.
[expection:]
I'd like to use "alert investigation" skill of now assist for ITOM to do a demo with lab instance or demo instance.
[what I tried:]
I tried to repair the plugin now assist for ITOM, but it did not work.
[additional info:]
1.The version of now assist for ITOM is the latest version 1.1.1.
2.The instance I am using is a lab instance from the course "ITOM AIOps Bootcamp on demand(Xanadu)"
3.The "alert analysis" skill does work.
4.Attached Alert Investigation.png is from a course video called now assist for ITOM and I want the result like this.
Solved! Go to Solution.
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06-23-2025 06:03 AM
I requested a new lab instance and installed the latest verion of Now Assist for ITOM and it worked.
I refered to the article below.
Request your Now Assist Lab Instance! - ServiceNow Community
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06-22-2025 09:21 PM
Yes maybe this could be the reason.
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06-23-2025 06:03 AM
I requested a new lab instance and installed the latest verion of Now Assist for ITOM and it worked.
I refered to the article below.
Request your Now Assist Lab Instance! - ServiceNow Community