I want to learn Now assist and Agentic Ai

pmaharaj · 3 weeks ago

Hi ServiceNow community I want to upskill myself so i started learning Agentic AI , virtual agent chat bot and Now assist but how do I practice it in instance almost all i can see is paid once in ServiceNow university, any one have any idea how do i practice and get good hands on

Tanushree Maiti · 3 weeks ago

Hi @pmaharaj

At the end,

This also you can check :

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview)

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

yashkamde · 3 weeks ago

Hello @pmaharaj ,

Refer this course for Now Assist preparation and hands on practice :
Now Assist for IT Service Management (ITSM) Implementer

Also for agentic AI :

Agentic AI Executive Micro-Certification Learning Path

AI Agents: Configure AI Agents - provides now learning instance for hands on!

Also I had implemented one now assist custom skill, so you can refer that too for hands on :
Now Assist Custom Skill Kit - Update Set Summarizer

If my response helped mark as helpful and accept the solution.

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Aditya_hublikar · 3 weeks ago

Hello @pmaharaj ,

Here are few threads which might help you :

https://www.servicenow.com/community/in-other-news/agentic-ai-ai-agent-development-guidelines-and-us...

https://www.servicenow.com/community/ask-the-experts-events/ask-the-experts-agentic-ai-use-cases/ev-...

Agentic ai course :

https://learning.servicenow.com/lxp/en/now-intelligence/agentic-ai-executive-micro-certification-lea...

https://learning.servicenow.com/lxp/en/now-intelligence/ai-essentials?id=learning_path_prev&path_id=...

https://learning.servicenow.com/lxp/en/now-intelligence/servicenow-agentic-ai-offerings-overview?id=...

https://learning.servicenow.com/lxp/en/it-service-management/now-assist-for-it-service-management-it...

If this helps you then mark it as helpful and accept as solution.

Reagards,

Aditya

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Tanushree Maiti · 3 weeks ago

Hi @pmaharaj

Overview:

AI Essentials

Agentic AI:

Now Assist:

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Tanushree Maiti · 3 weeks ago

Hi @pmaharaj

Check these videos

Now assist:

https://www.youtube.com/watch?v=URJbG8HF5D0

https://www.youtube.com/watch?v=j1nVa1hrQF4

Now Assist in AI Agents - Resource Guide [Updated February '26]

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Tanushree Maiti · 3 weeks ago

Hi @pmaharaj

At the end,

This also you can check :

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview)

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

yashkamde · 3 weeks ago

Hello @pmaharaj ,

Refer this course for Now Assist preparation and hands on practice :
Now Assist for IT Service Management (ITSM) Implementer

Also for agentic AI :

Agentic AI Executive Micro-Certification Learning Path

AI Agents: Configure AI Agents - provides now learning instance for hands on!

Also I had implemented one now assist custom skill, so you can refer that too for hands on :
Now Assist Custom Skill Kit - Update Set Summarizer

If my response helped mark as helpful and accept the solution.