I want to learn Now assist and Agentic Ai

[pmaharaj]

Hi ServiceNow community I want to upskill myself so i started learning Agentic AI , virtual agent chat bot and Now assist but how do I practice it in instance almost all i can see is paid once in ServiceNow university, any one have any idea how do i practice and get good hands on 

[Tanushree Maiti · Accepted solution]

Hi @pmaharaj 

At the end,

This also you can check :

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview) 

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

[yashkamde · Accepted solution]

Hello @pmaharaj ,

Refer this course for Now Assist preparation and hands on practice :
Now Assist for IT Service Management (ITSM) Implementer 

Also for agentic AI :

Agentic AI Executive Micro-Certification Learning Path 

AI Agents: Configure AI Agents - provides now learning instance for hands on!

Also I had implemented one now assist custom skill, so you can refer that too for hands on :
Now Assist Custom Skill Kit - Update Set Summarizer 

If my response helped mark as helpful and accept the solution.

[Aditya_hublikar · Accepted solution]

Hello @pmaharaj ,

Here are few threads which might help you :

https://www.servicenow.com/community/in-other-news/agentic-ai-ai-agent-development-guidelines-and-us...

https://www.servicenow.com/community/ask-the-experts-events/ask-the-experts-agentic-ai-use-cases/ev-...

Agentic ai course :

https://learning.servicenow.com/lxp/en/now-intelligence/agentic-ai-executive-micro-certification-lea...

https://learning.servicenow.com/lxp/en/now-intelligence/ai-essentials?id=learning_path_prev&path_id=...

https://learning.servicenow.com/lxp/en/now-intelligence/servicenow-agentic-ai-offerings-overview?id=... 

https://learning.servicenow.com/lxp/en/it-service-management/now-assist-for-it-service-management-it...

If this helps you then mark it as helpful and accept as solution.

Reagards,

Aditya

[SohamTipnis]

Hi ,

You can refer my below articles:

Now Assist for ITSM: Transforming IT with Generative AI 

ITSM Virtual Agent Lite - Version: Australia 

Service Portal in 2026 - Australia Version 

ServiceNow Otto: AI That Actually Finishes the Job 

This article will help you understand easily; let me know if this helps!!

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10