Real-time Monitoring of Now Assist Consumption

[BowenM]

Hi team,

if there is any method for them to montior the assist consumption real-time?

I check the docs :https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=7cf704399327a610a3ecfdb86cba1052 and found that Now Assist usage data is refreshed daily in Subscription Management. The data reflects a 24-hour delay.

hope to confirm with you if there is any methods that we can check real-time for example the logs or some other methods?

Thank you!

[rpriyadarshy · Accepted solution]

Here is the Job Which Collects Assist Usage Calculation and Job is Scheduled for Daily Run.

Job Name --> Scheduled Jobs-> Gen AI Usage Details Aggregate Job

I see this Job Details configuration cannot be edited.  This record is in the Subscription Management v2 application and cannot be edited. The installed application 'Subscription Management v2' is private.

To Achieve what you are looking for we need to change the frequency of the scheduled Job- Gen AI Usage Details Aggregate Job

The Script Include -GenAIU sageDetailsAggregate is referring to Internal Table 

sn_sub_man_gen_ai_usage_details_aggregate . Still data will come after 24 hrs as per run frequency.

Try running this command and test it as a background scriot.

new GenAIUsageDetailsAggregate().execute();

Hope This Helps.

Regards

RP