Real-time Monitoring of Now Assist Consumption

BowenM
ServiceNow Employee
ServiceNow Employee

Wednesday

Hi team,

 

if there is any method for them to montior the assist consumption real-time?

 

I check the docs :https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=7cf704399327a610a3ecfdb86cba1052 and found that Now Assist usage data is refreshed daily in Subscription Management. The data reflects a 24-hour delay.

 

hope to confirm with you if there is any methods that we can check real-time for example the logs or some other methods?

 

Thank you!

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rpriyadarshy
Mega Guru

Wednesday - last edited Wednesday

Here is the Job Which Collects Assist Usage Calculation and Job is Scheduled for Daily Run.

 

Job Name --> Scheduled Jobs-> Gen AI Usage Details Aggregate Job

 

I see this Job Details configuration cannot be edited.  This record is in the Subscription Management v2 application and cannot be edited. The installed application 'Subscription Management v2' is private.

 

rpriyadarshy_0-1756953666211.png

 

 

To Achieve what you are looking for we need to change the frequency of the scheduled Job- Gen AI Usage Details Aggregate Job

 

The Script Include -GenAIU sageDetailsAggregate is referring to Internal Table 

sn_sub_man_gen_ai_usage_details_aggregate . Still data will come after 24 hrs as per run frequency.
 
Try running this command and test it as a background scriot.
new GenAIUsageDetailsAggregate().execute();

 

Hope This Helps.

 

Regards

RP