Testing Now Assist for IT Service Management (ITSM)

[davidsmith]

Hello,

We have started testing in AI Agent studio in our dev instance (running Yokohama patch 4). We decided to test out one agentic workflow - Investigate and resolve ITSM incidents. 

The test ran successfuly on of our test incidents. Does Servicenow record what it does in these tests (as in can we match what it does against actual assists consumed).

We can of course track the number of assists consumed in the subscriptions module but that only gives us an overall view.

Thanks in advance

David

[Community Alums]

Hi @davidsmith 

Agentic workflow / AI agent does holds history whatever we do testing.

Regards

Sneha

[davidsmith]

Hi @Community Alums 

Do you know where? We are quite new to this so we could be missing the obvoius.

David

[rpriyadarshy · Accepted solution]

Hi David

There are few backend tables where you can dig bit deep but not exactly what you are looking for.

sn_aia_execution_plan-List of plan executions by conversation ID.

sn_aia_execution_task-List of tasks by execution plan ID.

sn_aia_tools_execution-List of tools executed by the plan ID. (13 days only record is kept)

sn_aia_strategy-List of strategies used by an AI agent.

Regards

RP

[davidsmith]

Hi @rpriyadarshy 

Thank for the list of table. Most usefful.

Regards

David