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Improving the Approval Experience, Part 5

Part 1Part 2Part 3Part 4 Part5   Force commenting on rejecting of an approval In my article Improving the Approval Experience, Part 2 I have introduced the custom variants of the "Approve" and "Reject" buttons, and now I want to demonstrate how the ...

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Hiding specific emails from Activity

I got the requirement to hide only the 'Inactivity warning' emails from the Activity log for Incident. All other emails should be there in Activity. I have performed the following step. 1. Created onLoad client script for INC to perform DOM manipulat...

SMS Frameworks: Which to use?

SMS is highly effective at enabling you to gain the attention of your users, for situations where immediate action is required. We at ServiceNow have built out a number of frameworks to enable the use of this communication method, however, it may get...

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Eliza by ServiceNow Employee
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