Introduction A popular question here in the community is how to automatically import an Excel file from an incoming email into ServiceNow. As a possible answer often the article Loading data from an email attachment is referenced but the described...
AI-Powered Mobile Experiences: What's New with Now Assist on Mobile The latest Platform Academy session was packed with powerful updates on how Now Assist is transforming the ServiceNow mobile experience. Led by Stacy Zhu, Senior Product Manager for...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, It's hard to have missed it, the greater part of Xanadu related content by people is ECMAScript 2021 (ES12) mode in individual script and with that also for ...
This can be achieved following these simple steps: 1- Convert the textarea of the journal field into a Tinymc rich editor, by calling the same function ServiceNow uses for this purpose. You will need an onLoad Client Script on the table you have...
Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these ...
Approvals can sometimes be complicated. That's why it pays to store your various approval paradigms in their own SubFlow. I created this video to showcase an example of a complex approval, but also executed via SubFlow
Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist lets you check out our previously recorded Platform Academy sessions. Enjoy! 2025 - Platform Fundamentals Academy Session...
< Previous Article Next Article >Performance Best Practice for Before Query Business Rules Database Performance: Improving Slow OR and JOIN QueriesOverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We ...
Business Requirement One of my customers needed a weekly report containing all the pending approvals. The report should be sent via email to the approver attaching the list of records pending approvals; this report should be sent every Friday at noo...
ServiceNow property / properties What's property? It's a constant value occurring continuously over a period of time (until updated by someone or something-code) ---- gs.getProperty() does not work in client callable scriptsThere is an undocumented...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are releases in Servic...
Youtube Link: https://youtu.be/YjVu87n_ZKc ServiceNow CSA Certification steps ************** How to start and complete "Fundamental Training" ************ https://nowlearning.servicenow.com/lxp? search - "CSA" then open "ServiceNow Fundamentals...
Dear all, Here is a solution on how to remove those email signatures from your journal entries triggered or posted via an inbound email action. Without the solution: The journal With the solution: The solution: Email Reply separator Pre-requisit...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, (Almost) every ServiceNow customer will have this issue on their instance: orphan Attachments. Attachments that got orphaned because of incorrect Table Cleaner...
< Previous Article Next Article >Performance Maintenance and Administration Maintaining Task table GrowthThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are a global group of experts that help our custome...
Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...
With the San Diego release, ServiceNow introduces the "Next Experience" which delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the Now Platform. In this article ...
If your organization is heavily using Flow Designer or you are just starting to fully maximize it on important workflows then you should know that: ServiceNow, by default, permanently deletes your Flow Execution details after 6 months Now, let's be m...
I often encounter two distinct but related scenarios where I either need to change a reference qualifier on a variable in a single-row variable set, but only for a certain catalog item, or I cannot set a reference qualifier to what I want (what I rea...
Introduction There are many businesses out there that rely on multiple domains to operate their IT infrastructure. In these cases, it can make it difficult to process integration hub activities for the Microsoft AD Spoke to add or remove users in a g...
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