ServiceNow AI Platform

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

Article

Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

Article

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

blog
Customer Security and Trust (CST)

Featured What's new in AI Gateway v3.4 - September 2026 release

What is AI Gateway? AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It sits between your AI agents and the external tools they call, governing what reaches agents, securing e...

Article

Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

Article

Genius result in AI search (employee center) does not display knowledge articles

We have AI search set up in our employee center but the Genius result does not display any knowledge articles only catalog items.Knowledge articles are only apppearing in the search list but never on the genius result. We have already configured the ...

Question

Can we set the Prefix "GBP (£)" before the monetary amount on custom fields.

Prefix "GBP (£)" before the monetary amount on premium fields.

Question

AI Gateway Implementation Guide

AI Gateway is ServiceNow's centralized control point for governing, securing, and observing cross-platform AI agent operations. It sits between your agent builder applications and the external resources they connect to, intercepting all Model Con...

Article

Platform Fundamentals Academy - Current and Future Sessions

Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving perfo...

blog

Sync Now Assist AI Assets scheduled job causing high CPU and SQL load

Hi everyone,In our instance, the out-of-box Sync Now Assist AI Assets Scheduled Script Execution was running hourly, with each execution taking approximately 18–25 minutes and consuming significant CPU and SQL time.To reduce the impact on interactive...

Question

Anybody having experience of creating new workspace using UI Builder

We are creating new workspace from scratch and would like to get in touch with people having similar experience so that we can connect and help each other. or if someone have any ideas/places that i can join to connect, it would be helpfulPlease do c...

Question

All About Data Resources in UI Builder

Data Resources in UI Builder A data resource [sys_ux_data_broker] in UI Builder mediates data between a component and the ServiceNow server. The data resource brings data from the server to the component, and it brings updated data back to the server...

Article

How to disable “Use Now Assist...” icon for specific users?

Hi experts! Quick question: A few users would like to remove the “Use Now Assist to…” icon that appears in the Work notes and Additional comments fields.The icon doesn’t appear for me, but when I impersonate the affected users, I can see it consisten...

Question

Resolved! Label Missing on SCTASK but Visible on RITM

Hello,I have a label named “Select day(s) of the week:”. It displays correctly on the RITM, but it is missing on the SCTASK. Could you please help me understand why the label is not appearing on the SCTASK level? Thank you

Question

How to Use a Reference Qualifier in a MRVS that is Dependent Upon a Variable Outside the MRVS

The Issue A reference variable within a Multi-Row Variable Set (MRVS) is dependent upon the value of a catalog item variable. Workaround Create another variable in the MRVS. Then, in an onLoad script of the MRVS, populate this other variable on ev...

Article

Resolved! Date Input Field missing in Flow Designer

We recently moved to Australia from Zurich, and I am puzzled by an issue in Workflow Studio. I am trying to build a flow that uses a look up record action to find records that are exactly 90 days old. I am trying to build this using 'relative' in con...

Question

Scripted Approvals in Flow Designer with Flow Variables

Workflow Automation CoE >Flow Designer > Approvals > Scripted Approval Why Scripted Approvals? Before you consider scripting your approval, please check out this article and Platform Academy recording about Approvals in Flow Designer. There's a goo...

blog
Flow Designer

Resolved! UI Macro to populate CI field

Hello everyone,I am trying to create a UI Macro, which when clicked opens a window showing the list of Configuration Items assigned to the user in the Caller field. When clicking on the CI, this would then populate the CI field on the incident form. ...

Question

How to restrict a Virtual agent topic block for users on location based

Hi Experts,I am working on Virtual agent topics and topic blocks.I have successfully restricted topic visibility using a visibility script. For example, I have a script that hides specific topics for Canada users.However, I now have a requirement to ...

Question

Brazil for Platform Owners (Part 2): What Changes in Production and How to Prepare

Part 1 covered AI and identity governance. This part covers the Brazil changes you'll actually feel in production: data leaving the instance, Change and Incident behaviour, environments, and what to check before upgrading. Each section gives the fact...

Article