What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
UI Builder Deep Dives Part 3 Table of Contents Open UI Builder Configuring an existing Page Creating a Custom Modal Adding a List Component Adding a Button Component Creating a Handled Event in Body Container Creatin...
Notifications need to be generated for the Line Manager based on the employee's Employment End Date from the General Leaver Request catalog item.Notification RequirementsReminder 1 - 15-Day WindowSend a notification when the employee has between 15 a...
Hi all,I have created a new case type and enabled case type selection option CSM workspace so that users can select what type of case they are creating. I have created a new agent role where user will be having only this role not with any oob csm age...
My instance just got upgraded to Australia recently but some visualizations inside the dashboard keeps showing this message "You do not have the required permissions to view this content. Access is restricted by the report_view ACL. Please check your...
Hello Community,Please how to I add a ghost texts to a place holder? I will like to add some ghost texts to a text box as a form of additional information that will disappear once the user starts to type into the text box. Thanks
Hi, I have a flow created that uses "Send Email" action. It has been working fine in Dev/Test but when I moved the update set to prod, the same flow start to fail at Send Email step with error "Access denied to create new email". Any help with the is...
Suppose when i add participants in discussion so that user get any notification (OOTB)
Hi All, So I have a custom DocIntel AI use case which is processing the task only if I provide 'bin, json, and zip' extensions in a system property 'glide.attachment.extensions'. But due to client's security reasons, I cannot keep 'zip' extension in ...
Morning All I have an issue with a script that I am using to set a flow variable within Integration Hub. I require the script to remove ALL spaces in a text string, but it does not work. Here is my script:- var first = fd_data.subflow_inputs.first_na...
A Deep Dive look at Knowledge Center's Gaps & Duplicates features This Platform Academy continued a 3 part series breaking down the features of Knowledge Center that started with Article Optimization last session, and will continue with Health Score ...
Center of Excellence / Next Experience / Next Experience UI Overview Table of Contents Prerequisites and Terminology Activation and Migration System Properties and User Preferences Default Landing Page Unified Navigation In the San Die...
Hi Everyone,I am trying to hide/show add button based on workspace based on the following logic- State == 3 → hide button for everyone- Other states→ show button only for Admins and Privacy Analysts, hide for others (GRC Audit users)What I've set up ...
Upcoming webinar: Meet AI Control Tower: Enterprise AI Governance at Machine Speed The gap between AI that’s adopted and AI that’s governed is widening every day. Few organizations can inventory it, govern it, or measure its ROI. That’s why we b...
Hi, We are facing java.lang.OutOfMemoryError: Metaspace error(KB0960944) 2 or 3 times a week on an irregular basis on our production instance, and the node is restarted each time, it causes problems with some scheduled jobs and UIs. We can't implemen...
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