ServiceNow AI Platform

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured What's new in AI Gateway v3.4 - September 2026 release

What is AI Gateway? AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It sits between your AI agents and the external tools they call, governing what reaches agents, securing e...

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Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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Subcategory drop down selections are sequenced yet they show up out of order

The subject says it all, I have subcategories on a table where they have a sequence, 1-7, and yet when you go to select a subcategory, it's not in that order.Note: this is in a portal we built. Where shall I start or continue to look? I haven't com...

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Flow Designer: How can a UI Action trigger the early-return portion of an existing Catalog Item Flow

QuestionI am looking for guidance on an OOB Flow Designer solution for an equipment-return process.I have a Catalog Item called Equipment to Be Provided with a Catalog Item Flow.The intended process is:The requester submits the Catalog Item.The Flow ...

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Service Operations Workspace - How to Remove the "Cause" Section from the Incident Overview Tab

I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...

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Sailpoint IAM ServiceCatalog integration

Hello, we are ServiceNow customers ( Healthcare) implementing Sailpoint as our IAM solutions to integrate Service Catalog and maintaining access request and approval through ServiceNow while managing the governance and identity through Sailpoint ISC....

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Mobile UI Rule doesn't work with a condition

I've created my first Mobile app and I can't get a UI Rule to work and I don't know why. On my input form, I have a choice field for the type of hardware audit - Location or Stockroom (drop-down with None). Depending on which is selected, then the L...

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What type of article should I create?

What type of article should I create?The answer usually comes down to user intent. Someone trying to complete a task needs something different from someone trying to understand a concept, answer a common question, or fix an error. Trying to force all...

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Want to see more on AI Control Tower? These sessions are for you.

If you're wondering how ServiceNow’s AI Control Tower can help you see every AI system you run, govern it with confidence, and prove its value, these three sessions will cover everything you need to know: AI Control Tower Early Implementation Stor...

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Step Base Fulfillment make the assignment group mandatory in the wizard

Hello,We are using Catalog Builder and the out of box step basked fulfillment. We get this screen task creation and want to make the Assignment group mandatory . How can we do that?/sc_cat_item_composite_producer.do?sys_id=573bfe8473122010ae42d31ee2f...

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Related catalog items widget not visible when opening a knowledge article through related articles w

We have a Related Articles widget and a Related Catalog Items widget displayed on our Knowledge Articles in Employee Center.We have noticed a strange behavior:When a user opens a Knowledge Article directly (for example through search or normal naviga...

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Direct URL link to Chat Queue

Our organization has two chat queues, one for technology and one for HR agents. We do not use virtual agent to direct into a specific queue, but a URL redirect based on which portal the chat is initiated from (Tech uses Service Portal, HR uses Employ...

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Resolved! How to Create Notifications in ServiceNow: A Beginner-Friendly Guide

Introduction Ever felt like you’re missing updates in ServiceNow? Notifications are here to save the day! They’re the little nudges that keep everyone informed about what’s happening, whether it’s an incident update, a task assignment, or a major cha...

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Resolved! no_text_index=true on knowledge article body

Hello,I understand the you can add a setting of no_text_index=true to stop a field being searchable by the legacy search (Zing?).In the article body fleld of our knowledge articles we have a dictionary entry with a default value of no_text_index=true...

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ATF Issue - Client Error

Tester A is experiencing an Error in ATF Test Step 'Click UI Action'-Tester A and Tester B have the same role.-Tester A encountered error while tester B was able to finish the ATF successfully-Tester A was able to do the test scripts manually with no...

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Variables Drop down is not showing for snc_internal user while raising a Request.

Hi, Catalog item - xyz,it contains 2 custom variables(choice list variables) and referring to 2 different tables , based on first variables it will show the second variables dropdown list, I am mentioning the reference variable table names below.1.ab...

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