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Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Mobile App Builder Table Reference Cannot Retrieve Custom Table

Hi Community,I am experiencing an issue with Mobile App Builder. I created an applet with an Edit function, but I am unable to retrieve a custom table in the Table Reference field.Based on my research, it appears that the Table Reference field limite...

  • Question

Remote process sync

We are currently implementing Remote Process Sync (RPS) in ServiceNow and are encountering an issue while publishing the outbound flow. For the outbound flow, we copied the basic outbound flow provided by ServiceNow and did not make any custom modifi...

  • Question

Flow and Action Error Handling Level 1: Retry and Action Error Evaluation - Workflow Automation CoE

Workflow Automation CoE > Flows > Flow and Action Error Handling > Level 1: Retry and Action Error Evaluation   Overview We want to catch errors immediately when we build flows, subflows, or flow actions. This prevents them from cascading up, and we ...

  • Article
  • Action Designer
  • Flow Designer
  • Workflow Automation

Default encyption context

Hey all - when a user has multiple encryption roles, how does the system know which to select by default when encrypting a document? Or does it?For example, a user with EMR help encryption abilities and another type of encryption puts in an incident ...

  • Question

ServiceNow use verification report for overlapping applications

We have both ITSM and CSM subscriptions, and users are assigned the itil role directly.In the Audit Report / Use Verification Report, we observed that out of 680 users assigned the itil role, 678 users are mapped to an ITSM subscription, while 2 user...

  • Question

Hi, Now mobile home page launcher should redirect users to esc portal

Hi all,I want homepage existing applet launcher to redirect to ESC portal, so when user login to now mobile app, he directly see portal page (on click of home button)at the moment homepage shows as below(attached image)how can i achieve it..i have fo...

  • Question

Suggested Actions for Now Assist Virtual Agent not working

I've set 'sn_nowassist_va.enable_suggested_actions' to true and then I tried to submit via Virtual Agent some conversational catalog items but afte submission no suggested actions displayed. I've check also that table 'sys_now_assist_va_suggested_act...

  • Question
  • Virtual Agent

Restrict Dashboard Data Based on Logged-in User's Plant

I have a requirement for a Dashboard where multiple Plant Heads will access the same dashboard.The requirement is that each Plant Head should only see data related to their own plant/site. For example:Plant Head A should see only Plant A data.Plant H...

  • Question

Business Rule configured for Insert only runs after record update

Hi everyone,I’m having an issue with a Business Rule that is configured to run **After Insert / Update**, but it does not execute during the initial record creation.The Business Rule has the correct table and conditions configured. However, when the ...

  • Question

Column Level Encryption in ServiceNow

Intro Encryption is the process of converting data (plaintext) into an undecipherable form (ciphertext) to prevent the disclosure of information. Use encryption to protect sensitive information. At its core, modern encryption algorithms use secret ke...

  • Article
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