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Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Featured UI Builder 101

UI Builder 101   The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...

  • Article

Dismiss an alert on UI builder

I have a custom page on the UI builder which is a duplicate of default CSM record page. I want to show an alert when my response message field has a value. This value will change twice in the backend. I have created an alert but that is not going awa...

  • Question

ITSM mobile agent

We are working on push notifications for ITSM mobile agent app .We want to send push notification for assignment group user of sc_task , when task is assigned to group.We have created Notification, Push notification & Push Notification Message Conten...

  • Question

Dashboards in mobile app

Hello, I want to display existing dashboards to the user in mobile app from web.Can I do so? Please help.

  • Question

Bulk Asset Scanning

Hello, Using Mobile Agent, I am able to scan multiple devices in one session but not able to save all records in one go. I have to open every single record and save it. Is there a solution to scan mutiple devices and save all of then in one go?

  • Question

Building hierarchical queries in PA Dashboard

I've upgraded instance to australia. I had few platform analtics dashboards. Where I want to utilize this feature Building hierarchical queries  in dashboards for Knowledge Tab. I've created Filter by navigating Library > Filters > New as refered thi...

  • Question

Ask for approval

Hi,I have doubt to creat "Ask for Approval " action. Actually, I have created an catalog item and now I am creating flow design to automate approval. So, my requirement is, approvals need to trigger to the owner of the Application based upon the appl...

  • Question

Scripted Approvals in Flow Designer with Flow Variables

Workflow Automation CoE >Flow Designer > Approvals > Scripted Approval   Why Scripted Approvals? Before you consider scripting your approval, please check out this article and Platform Academy recording about Approvals in Flow Designer. There's a goo...

  • blog
  • Flow Designer

Can't login to my instance in Mobile Agent

I'm trying to login to my instance for the first time on my iPhone 15 Plus.When I select 'Save and login' the browser pop-up takes forever to load and when it finally loads and I fill in my username and password, pressing 'Log in' refreshes the login...

  • Question
  • Agent Mobile App
  • Getting started with mobile

Resolved! Why is Knowledge Center Article Editor so unreliable?

We are trying to start using Knowledge Center across several departments on my company, as we see great value on using articles for incident deflection and end-user trainning. I saw Knowledge Center was introduced in the Zurich upgrade and was happy ...

  • Question
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