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The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
Hi Community,I am trying to restrict catalog visibility in Employee Center so that only users from specific HR and Service Desk groups can view it.I tested both:Standard User Criteria (Groups)Scripted User CriteriaThe User Criteria is added to Availa...
With the introduction of EmployeeWorks as the AI Enterprise Front Door, the way employees interact with ServiceNow is fundamentally changing. We are shifting away from portals with rigid structures toward a conversational experience. Employees no lo...
If you want to capture feedback after a user has submitted a catalog item or record producer here is one option to leverage Surveys and prompt the user immediately instead of waiting for them to get an email. Here is what the end result looks like....
Hi Experts, We would like the Navex case attachments to automatically feed into its related HR case in Servicenow upon creation or update. Is there a way to configure it without using the Navexspoke? Currently, we are using SOAP message function to p...
I have a catalog item where I have 4 variable sets in addition to the initial questions on the form. Each set pertains to a different section on the form. In each set the 1st question is set as visible and mandatory. Based on input of the first ques...
Hello, I am trying to configure ITSM Mobile Agent to show knowledge bases and knowledge articles inside these knowledge bases and allow users and rate and comment on these articles. Using mobile app builder, I am able to configure the launcher, desti...
If you're wondering how ServiceNow’s AI Control Tower can help you see every AI system you run, govern it with confidence, and prove its value, these three sessions will cover everything you need to know: AI Control Tower Early Implementation Stor...
Hello Community,I am validating approval workflows in ServiceNow (Zurich) and noticed a user experience that seems inefficient when a Request Item (RITM) requires a manually assigned approver.In our current temporary process, the approver is not aut...
Hi everyone,I’m currently facing an issue with a Client Script onChange script that is not being executed at all.The strange thing is that it is not a logic issue inside the script — the script does not seem to trigger in the first place. I already a...
Overview Task Intelligence for ITSM uses a guided easy to use approach to deploy machine learning AI models that can predict desired business outcomes to help streamline ITSM workflows and processes. Important Quick Links on Task Intelligence fo...
Follow the Below:1. Install Plugin - Email - OAUTH support for IMAP and SMTP2. Contact the O365 Admin and have him perform the below :a. register Oauth Authentication.b Create Certificates and Permission on the Mailbox to generate Application ID, Cli...
Most organisations have no shortage of AI ideas. The challenge is knowing which one to start with, how to scope it, and how to get to a result fast enough to maintain business momentum. This framework consistently gets organisations from idea to work...
The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil_admin, and accept the overage. It worked, but it left a trail of over-permissioned users and every one of those...
Hi everyone,I am working with the GRC: Advanced Risk workspace, specifically within the Risk assessment scope and scheduler Playbook.I am trying to troubleshoot an issue where the "Reassessment frequency" dropdown selection on the Playbook card is no...
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