ServiceNow AI Platform

Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

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Resolved! Catlog Item Pop UP

Hello All, We have a requirement from the business on a catalog item to display a specific text in a pop up if a variable option is selected. Normally we would configure this using either a UiPolicy or Client script, but this is why I am wanting to d...

Question

Security Attribute `RoleExplicit` description

Hello, I came across something misleading in the OOB Security Attribute `RoleExplicit`. The description of it is > User has the specified role explicitly, that is, it is present in the sys_user_has_role table. This seems to be completely wrong. The ...

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Platform and Cloud Security

Best approach to display and use Store Codes from cmn_location in Catalog variables?

Hello Community,I have a Catalog Item with:a Reference variable to cmn_location for the Primary Store;a List Collector on cmn_location for Additional Store Visibility.Both variables use a dynamic Reference Qualifier to filter the available locations ...

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Creation of Indexed resources for Incident to configure AI Search on EMployee center

I have to implement AI search on the Employee center,But after creating the indexed resources and adding the search sources to the Search profile is still not working.and results are not pushing anything related to incidents.I am using the exsisting ...

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Custom agents / skills

I would like to add a custom agent and associated skills that are automatically synced to a new project.I did find out how to add the agent and this is synced, can be read by the ai assistant but it cannot find the skills. I put the skills in the sam...

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Practical Multimodal Examples for Jev on the ServiceNow AI Platform

Jev 1.14.0 · Multimodality · Danger zone Jev is a System One model developed by TypeSafe.ai. Unlike LLMs that generate text, a System One model makes fast, structured judgments that can be used directly in your code to make decisions. By evaluat...

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Reporting on Knowledge articles with accessibility issues in Zurich

Question:We are using ServiceNow Zurich without Now Assist. Is there an out-of-box report, list, dashboard, or field that can identify Knowledge articles with accessibility issues without opening each article and running the Accessibility Checker ind...

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How can I hide all Global Search scope options except "Global" for all users?

Hi everyone,I'm configuring Global Search in ServiceNow and would like to restrict the search scope dropdown so that users can only see "Global".Currently, the dropdown displays the following options:GlobalCSM/FSM Configurable WorkspaceService Operat...

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Converting Legacy Workflows with Build Agent - Workflow Automation CoE

Workflow Automation CoE > Converting Legacy Workflows with Build Agent Goal In this article, you'll learn about the Export Workflow UI Action on Workflow Version records, now available out-of-the-box as of the Brazil release, and how to use that XM...

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Flow Designer
Playbook Experience
Process Automation Designer
Workflow Automation

AI Academy - SmartDocs Redaction Agent & Doc to Voice - Oct 13, 2026

AI Academy SmartDocs Redaction Agent & Doc to Voice Two new generally available SmartDocs capabilities for secure, voice-enabled document experiences in ServiceNow. In this AI Academy session, we explored two of the newest additions to SmartDocs:...

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Introducing the Access Analysis Agent: Your Quick Answer to "Can This User Access This?"

In the Brazil release, ServiceNow introduces a new way to answer access questions through natural language. Access control is foundational to security. But investigating access problems can be complex. When a user says they can't access a report, a...

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How to Verify and Troubleshoot Group Action Framework (GAF) Activation in ServiceNow

What is the Group Action Framework — and why does it exist? When an AI agent handles a support ticket in isolation, it has context for only that one record. It cannot see that forty similar incidents were logged in the past two weeks, what resolu...

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Resolved! Known Error for Problem Managment

I was asked to look into Known error for problem management. I found the following plugin. Problem Management Best Practice - Madrid - Knowledge Integration I installed it in dev and noticed that it forced the user of Knowledge management advanced. S...

Question

Brazil / PAD 30.0.21 - Playbook Decision branch condition not persisting after Save

Hi Community,I am working on a Playbook in Workflow Studio on a Brazil instance with Process Automation Designer (sn_pa_designer) version 30.0.21.I am facing an issue with a Playbook Decision branch condition.My flow is:Questionnaire → Decision → Add...

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Introducing Identifier-First Login in the Brazil Release

BRAZIL RELEASE Identifier-First Login: The right sign-in for every user Users tell ServiceNow who they are. Your policies in the Authentication Console decide where they sign in. At a glanceWhat it doesAsks users who they are first, then sends the...

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Platform Security