ServiceNow AI Platform

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured What's new in AI Gateway v3.4 - September 2026 release

What is AI Gateway? AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It sits between your AI agents and the external tools they call, governing what reaches agents, securing e...

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Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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ATF Issue - Client Error

Tester A is experiencing an Error in ATF Test Step 'Click UI Action'-Tester A and Tester B have the same role.-Tester A encountered error while tester B was able to finish the ATF successfully-Tester A was able to do the test scripts manually with no...

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Now Mobile 22.1.0 – Unable to access

Hello,We are experiencing an issue with the Now Mobile application (version 22.1.0) on Android devices.We have the following scenario:Samsung Galaxy A54 5G – the user is unable to access Now Mobile.Samsung Galaxy A36 – the user is able to access Now ...

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Case submitted via CSM Portal should not close on Weekend and State holidays

Hi all, I have requirement in which Case submitted from CSM Portal should not be auto-close on weekend and State holidays for Specific Account.Currently we have flow Which is running to auto close the case. For now as I have created a Schedule in [cm...

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Resolved! Brazil version PDI

When will Brazil version be available for PDI today ? Any timeline ?

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Admin Impersonation to Gain Access to Encrypted Data - Is it possible?

“Can a user impersonate an authorized user to gain access to encrypted fields?”“What if an Admin impersonates a user to gain access to encrypted data?” These questions come up frequently. Platform Encryption Module Access Policies are designed to a...

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Resolved! PDI ISSUE

I am facing an issue with my PDI. The instance went offline and showing a message "Instance Offline: Recovery may take long. You can wait, or release it now to request a new one." And My instance last used: Last used: 9 days 3 hours agoI am afraid th...

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How to add data resources to Data visualization type pie ?

I have a GRAPQl and a Transform i need add transform to data sources in data visualization type pie like imagebut it's not work.

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Resolved! How do you create a new variant for the polaris theme?

How do I create a new variant for the polaris theme. I would like to create several new variants similar to Dark mode so that users can select additional theme preferences?

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Resolved! No selection, no translation option

In the Now Mobile view, when opening a "list collector" field to select options, the text "No selection" appears, and it cannot be translated. I tried using a UI message, but that didn't work, suggesting it is hardcoded into the platform's default se...

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Resolved! UI Builder Record Page Sidebar Tabs Collapse but Do Not Reopen

Hello,I'm using the OOB Record Page Tab Sidebar in Workspace. The sidebar works correctly on page load:Attachments opens correctlyTab selection works (highlight changes when hovered and selected) However if I click attachment icon or any other sideba...

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AI Control Tower - Configuring Monitoring for external AI Systems - A short tutorial

This short tutorial is go through how to start capturing traces from 3rd party AI systems and ingest them in the AI Control Tower. For the purpose of this example, I will use a LangGraph customer support Agent. In order for our Agent to send its trac...

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ServiceNow Exchange: Platform Academy - What's New in Instance Clone (Australia P5)

Managing clones across a growing instance estate shouldn't mean guesswork, spreadsheets, or waiting for someone to tell you what happened. The Instance Clone updates in Australia Patch 5 and Brazil give you a clear view of your estate, faster answer...

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To show last recent users in Mobile app caller id field

Hello @all Does anyone have worked on person picker component and shows last recent selected user,As i have taken incident table and while selecting user in caller it should automatically show last selected user.If anyone have any idea how to achieve...

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ServiceNow Exchange: Activate AI Skills and Agents for Change Management Webinar

Turn Change Management Into a Change Advantage. In this Autonomous IT Academy session, we'll show you how to activate AI skills and autonomous agents that take the friction out of change management: faster approvals, smarter risk detection, and fewer...

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Hr case creation

Hi allWhile creating hr case from native ui it showing employee name in search after typing 3 words. But in hr agent workspace if i am searching for employee by typing results it is not showing the employee names instead it is showing no result found...

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