How to stop notifications for group manager .?

[srikanth241]

Hi All,

I want to send notifications to group member's when there group is assigned to ticket, I don't want to send notifications group manager.He is not a member in group , But still he receives notifications. Just he is a manager for the group.

Who will receive.

I have not included assignment group manager, but still he is receiving notifications.

what would be the reason for getting notification even though he is not a member.

Thanks,

AB.

Developer CommunityPlatformHelpnotification

[anjalichoudhary]

Hi Abhay,

You can manage this via the "My Profile>Notification preferences" in the system.

This link will help you to set the Notification Preference:

http://wiki.servicenow.com/index.php?title=Using_Subscription_Based_Notifications

Regards,

Anjali

[anjalichoudhary]

Hi Abhay,

Also you can prevent this by checking the field "Exclude Manager", by doing this the manager will not get the mail sent to the group.

The Exclude Manager field might not be visible on your form so you might have to configure the form.

Thanks,

Anjali

[lSurya 24]

Hello Abhay,

You can go "who will receive" and find "assignment.group.Exclude Manager " from show related fileds of assignment group. This will exclude the manager form receiving the mail.

Thanks,

Surya Amara

PS: Hit like, Helpful or Correct depending on the impact of the response

[srikanth241 · Accepted solution]

we need to check the exclude manager field in Group Form.