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Featured AI Gateway Is Back — What's Coming on September 10th, 2026

AI Gateway as part of AI Control Tower is back on September 10th. This post is a heads-up on what's coming and why it matters. A full GA article with documentation links and getting-started guidance will follow at release.    What is AI Gateway  AI G...

  • blog

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

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Session Expired (401)

Hello there, we have periodic problems with session timeouts without a warning.  I already checked the sys_property for session timeout and the timeleft property:  The timeout happens like every 30 minutes without a warning for the timeleft.This ist ...

  • Question

Integration Setup Between ServiceNow and Sap Leanix

Hello team,I have a requirement to setup integration between servicenow and sap leanix .I have created  user and also the application registry . And connection test is successful. with the Plugin installation of leanix integration itil role is automa...

  • Question

AI Gateway FAQ

  AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It governs which MCP servers agents can reach, secures every connection with centralized authentication, and gives AI Stewards co...

  • Article

AI Gateway Is Back — What's Coming on September 10th, 2026

AI Gateway as part of AI Control Tower is back on September 10th. This post is a heads-up on what's coming and why it matters. A full GA article with documentation links and getting-started guidance will follow at release.    What is AI Gateway  AI G...

  • blog

Automated Test Framework with Service Operations Workspace

Hi ServiceNow community, I am reaching out to see if anyone has had experiences in building ATFs for Service Operations workspace at all. In the process of building and seeing issues in locating simple UI actions, i.e More options on the incident rec...

  • Question

ATF Script failure in Zurich

Hi Team,Currently we are experiencing ATF Scripts failures (around 37%) related to Custom UI and Page inspector.Custom UI has been working for us since Washington release and  post Zurich upgrade these scripts are failing. More importantly, the relea...

  • Question

Creating distribution list on premises

In Microsoft active directory v2 spoke we have create group action in that we have different types in that what is global distribution group means?My question is by using that "global distribution group" type can we create Distribution list on premis...

  • Question

Custom Unified Navigation menu not visible in header

Hi everyone,I’m trying to add a custom “Portals” option to the Unified Navigation header, alongside options such as Favourites, History, Workspaces, and Admin.I created a record in Unified Navigation Menus (sys_polaris_menu_config) with the following...

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