ServiceNow AI Platform

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured What's new in AI Gateway v3.4 - September 2026 release

What is AI Gateway? AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It sits between your AI agents and the external tools they call, governing what reaches agents, securing e...

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Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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How to access all followed records

Hello,I’m trying to view a list of items that I have followed.after I followed a record, where can I find all the items I have followed

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Portal-Specific Authentication Is Here — Australia Release

Portal-Specific Authentication:Configure It Your Way Tailor login experiences per Service Portal — different IdPs, local login, or both — all without touching the Login widget. Out of the box, starting with Australia. The Problem: One Login to Ru...

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Platform Security

The AI Demo Always Works. Your Production Data Is the Real Test

Over the years I've worked with a lot of different clients on ServiceNow, and these days AI comes up in nearly every first conversation.One engagement has stuck with me. It was a large enterprise that wanted AI in their ServiceNow environment. They h...

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ServiceNow versions / Release

> ServiceNow Community > Products > Releases and Upgrades In the beginning: How ServiceNow was born ServiceNow versions / release Release nameDateEarly ReleaseEnd Of LifeDelta WindowGlideSoft 20042004-01-04 January 20062006-01-01 Februar...

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Best Practices for Structuring Governance in AI Agent Studio & AI Control Towe

Hi Community,Our organization is exploring the rollout of autonomous workers using AI Agent Studio, and we are currently designing our internal governance model.I am curious to hear how other teams are approaching this. Specifically: AI Guardian Conf...

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How to configure Related Articles for a Catalog Item when Knowledge Articles have different availabi

Hi everyone,I am working on a ServiceNow Catalog Item where I need to configure the Related Articles list on the form base. The requirement is to display different Knowledge Articles on different portals/form bases.However, I am facing an issue with ...

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How to Use Jev on the ServiceNow AI Platform - Practical Examples

Jev is a pretty hyped topic at the moment. When I first read about it and understood the purpose of a System One model, I immediately realized this is exactly what we need on the ServiceNow AI Platform to build intelligent automations in a scalable w...

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Measuring FTE Savings, Cost Reduction, and ROI from ServiceNow Now Assist Adoption

We have implemented several ServiceNow Now Assist capabilities, including Incident Summarization, Resolution Notes Generation, Chat Summarization, and Email Recommendation and 4 cumstom AI agents.As part of our AI Productivity Reporting initiative, ...

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Servicenow World Forum, Mumbai 2026

Hi, I have registered to the ServiceNow World forum Mumbai 2026, but haven’t received any confirmation on this. I was added to the waitlist. Also, I am able to see submit option even after submitting once. Can someone please help me with the registra...

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Direct URL link to Chat Queue

Our organization has two chat queues, one for technology and one for HR agents. We do not use virtual agent to direct into a specific queue, but a URL redirect based on which portal the chat is initiated from (Tech uses Service Portal, HR uses Employ...

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Result Improvement Rules for Global Companies

Introduction The goal of this article is to provide detailed steps and explanation on how to create and use Result Improvement Rules (RIR) along with best practices to support a positive user experience. This example will be specific to the process...

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AI Search

Resolved! Why is Knowledge Center Article Editor so unreliable?

We are trying to start using Knowledge Center across several departments on my company, as we see great value on using articles for incident deflection and end-user trainning. I saw Knowledge Center was introduced in the Zurich upgrade and was happy ...

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Related catalog items widget not visible when opening a knowledge article through related articles w

We have a Related Articles widget and a Related Catalog Items widget displayed on our Knowledge Articles in Employee Center.We have noticed a strange behavior:When a user opens a Knowledge Article directly (for example through search or normal naviga...

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Next Experience Architecture and Terminology

Center of Excellence / Next Experience / Quick Start / Next Experience Architecture and Terminology Before getting started with Next Experience, it is important to understand a few concepts related to its implementation in the ServiceNow platfor...

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Resolved! Flow Designer: How can a UI Action trigger the early-return portion of an existing Catalog Item Flow

QuestionI am looking for guidance on an OOB Flow Designer solution for an equipment-return process.I have a Catalog Item called Equipment to Be Provided with a Catalog Item Flow.The intended process is:The requester submits the Catalog Item.The Flow ...

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