My organization's former ITSM platform had a report which showed a grid of several statistics by agent for a given date range. When we migrated to SN, there wasn't anything similar out of the box so I set out to build it. This article looks at what...
The Task table is at the heart of The ServiceNow Platform, and can be extremely useful for seeing every(and any) type of task in an environment. However due to the nature of all the various Task Types, the baseline State Choices lead to some interest...
Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Analytics Academy sessions via this YouTube playlist. Enjoy! 2022 - Platform Analytics...
When you are embarking on a new implementation of ServiceNow or deploying a new application, reports and analytics must be a key requirement in your initial phase. Too often, I hear organizations limiting initial implementations to only basic reports...
Recently I came across a requirement where we needed a report which shows all the Incidents ever updated by a specific user. We needed a capability to filter those incidents by User, showing the changes which was made with date. I achieved it using a...
We need your help Well, this is kind of embarrassing. We've run out of ideas and topics to present in hour by-weekly office hours (here) and would really love to hear your thoughts on what we should cover! You can name just about anything although w...
In the last few years, the pace of staff turnovers has accelerated more than ever. Each onboarding process is a significant investment of time and resources, and successful onboardings are critical to having an efficient and effective support organiz...
Hola Community, In this video, we have discussed what are Drill down reports, why they are used and how can we create them. We have taken an example on the Incident table where we are drilling down the report. Please mark this article as Helpful if i...
Hola Community, In this video, we will see how can we enable Email client for a table in ServiceNow. Email Client is used for sending an email from a record by adding details of that record and recipients as well. Please mark this article as Helpful ...
Hola Community, There are times when we want to pull report on Inactive users who belong to a group. It is a possibility when a ticket is assigned to a group and all the users are inactive or Group Managers are managing multiple groups and they need ...
As a process owner, product manager, platform owner, or similar role, value realization and ROI of the Now Platform is most likely one of the top indicators of success. Finding services to provide, digitize, and automate is crucial for continual imp...
If you want to take your historic trends analysis to the next level with sophisticated reporting and performance analytics skills check out our newly released on demand version of Performance Analytics (PA) Advanced. This 2-day, on-demand course is t...
The Service Catalog in ServiceNow allows you to manage and automate IT request fulfilment. While doing so, it collect valuable information about what requestors are asking for. These requests drive the work that your IT organization is performing, th...
A few months ago I noticed that the documentation about color palettes/color schemes, chart colors, and color definitions was incomplete and poorly organized. I've rewritten it in what I hope is a more complete and useful form. I would greatly apprec...
Use That What Is Already There! Get a head start with Performance Analytics by utilizing the out-of-the-box content (indicators, breakdowns, widgets, and dashboards) for every ServiceNow® solution. These content packs contain some initial best practi...
Getting Started with Performance Analytics Are you just starting your journey with Performance Analytics? Start by watching the following introductory videos: Take a look at the Platform Analytics Academy Pro Tips - First Value with Performance Anal...
Pressure is mounting on IT organizations to swiftly adapt to rapidly evolving security threats. You need to use every tool in your toolbox—especially analytics—to rise to these new challenges. Too often, we think about analytics in the background. Ye...
Hello everyone, I am trying to train the classification model but keeps getting training request time out. Please see the image below:
Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy! 2019 - Platform Analytics Academy Sessi...
ITSM Pro Assist Series Attendee Forum Performance Analytics Employee Center Overview & Demo Please use this space to ask questions and share information related to the PA session Employee Center Overview & Demo in the ITSM Pro Assist Series Performa...
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