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2022 - Platform Analytics Academy Sessions

 Click on the topic for a quick recap, including recording the session and your reference presentation.  You can check out all of our previously recorded Platform Analytics Academy sessions via this YouTube playlist. Enjoy! 2022 - Platform Analytics...

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Analytics: A Phase One Requirement

When you are embarking on a new implementation of ServiceNow or deploying a new application, reports and analytics must be a key requirement in your initial phase. Too often, I hear organizations limiting initial implementations to only basic reports...

gyedwab by Mega Guru
  • 463 Views
  • 1 comments
  • 0 helpfuls

Audit Report for User

Recently I came across a requirement where we needed a report which shows all the Incidents ever updated by a specific user. We needed a capability to filter those incidents by User, showing the changes which was made with date. I achieved it using a...

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Ankit P by Mega Guru
  • 2952 Views
  • 3 comments
  • 2 helpfuls

Where to target automation? – a data-driven approach with Machine Learning to generate insights and discover opportunities

As a process owner, product manager, platform owner, or similar role, value realization and ROI of the Now Platform is most likely one of the top indicators of success. Finding services to provide, digitize, and automate is crucial for continual imp...

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Loic1 by ServiceNow Employee
  • 3202 Views
  • 1 comments
  • 5 helpfuls

Rewritten color docs

A few months ago I noticed that the documentation about color palettes/color schemes, chart colors, and color definitions was incomplete and poorly organized. I've rewritten it in what I hope is a more complete and useful form. I would greatly apprec...

Hit the Ground Running

Use That What Is Already There! Get a head start with Performance Analytics by utilizing the out-of-the-box content (indicators, breakdowns, widgets, and dashboards) for every ServiceNow® solution. These content packs contain some initial best practi...

D van Heusden by ServiceNow Employee
  • 3218 Views
  • 5 comments
  • 1 helpfuls

Getting Started with Performance Analytics

Getting Started with Performance Analytics Are you just starting your journey with Performance Analytics? Start by watching the following introductory videos: Take a look at the Platform Analytics Academy Pro Tips - First Value with Performance Anal...

D van Heusden by ServiceNow Employee
  • 17310 Views
  • 1 comments
  • 10 helpfuls
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