ITSM Pro Assist Series Attendee Forum Performance Analytics Office Hours Please use this space to ask questions and share information related to the PA Office Hours session in the ITSM Pro Assist Series Performance Analytics Phase, January 18-20, 202...
Hola Community, Have you yet explored new features of Reporting in Quebec release?Function fields have been introduced in the Quebec release to show additional columns in your reports. As well as, you generate the value based on computations of other...
The goal of reporting and analytics is getting answers to your questions using data. Yet one of the most surprising myths I hear echoed by CIOs and VPs is that reporting is supposed to be standardized and centralized. To be sure, it is important to c...
Recently I was asked to provide a list of configuration items from a field which had an advanced reference qualifier on it so we could analyse what "Classes" were no longer required.After a few days of thinking I'd have to extract the information pag...
Paris Release Feature #3KPI signalsPlugin = Performance Analytics-KPI Signals plugin (com.snc.pa.kpi_signals)system property = com.snc.pa.activate_kpi_signalshttps://docs.servicenow.com/bundle/paris-now-intelligence/page/use/par-for-workspace/concept...
Goal To create a Power BI dashboard to report on the aggregated costs of business capabilities. ServiceNow In ServiceNow I'm using the Cost Management tool to create expense lines and allocations for my business capability tree. Task and contract ra...
Hello Community Members! You won’t want to miss the special LIVE Holiday SNUG event on December 8th! Chuck Tomasi and I will be in our Santa Clara studio co-hosting this exciting SNUG! Here is an update on the agenda (PT): 9:00am-9:10am Intro: Housek...
Percentages in Performance Analytics I am often asked how to work out percentages in PA so here is super short and to point article that discusses the basics. Percentages of a total Example: How many Incidents created last month were closed within...
########### 10/11/2021 # ########## In this article, I would like to cover how I used the ODBC driver to synchronize ServiceNow data tables to SQL Server and delta load new/updated records to keep the SQL Server tables up to date on a 15 minute cycle...
Your organization has spent the time and energy to define processes, configure platforms, and you’ve finally got a wealth of ITSM data. Now it’s time to turn that data into insight. What’s in your way? Sadly, this is all too common: limitations of te...
How many times business users complained about the report access in a dashboard? Hmm… at least, I heard this multiple times in different projects. There are couple of reasons that business users unable to access reports even though they have the righ...
IT wants to deliver quality service, which requires accurately measuring and presenting your service performance. Choosing the right approach ensures that you’ll be able to quickly focus executives and managers on the information they need to make ag...
Wanting to learn more about the user engagement of your Service Portals? Check out Performance Analytics Content Pack for Service Portal. Now available in the ServiceNow Store https://store.servicenow.com. This app provides a dashboard with usage an...
Default Value for Cascading filters Recently, I had a challenge where I have to apply default values for Cascading filters. Unlike the interactive filters, there is no option to apply default values for this. The cascading filter values are stored...
Check out the latest training released around Analytics. I am happy to introduce our two new courses, Getting Started with KPI Details and Getting Started with KPI Signals that are now available for free on Now Learning! Getting Started with KPI De...
Hello Experts, We have often saw that, The Basics information in info panel of report designer is broken when there is empty value in Pre-Rome Versions. When the user in the created_by field is not in the instance, the Basics information is shown di...
For those of you interested in working in the Workspace environment, free training is available on NOW Learning for KPI Signals and for KPI Details.
ServiceNow PPM integration with Aavenir Invoiceflow – A foolproof solution to challenges of managing actual costs As per Gartner, rigorous upfront project planning improves benefits realization by 39%. Companies use ServiceNow ITBM Project Portfolio...
Hi Community, Here is an easy to understand video for users to create a report on Breached Incidents. As well as, I have showed how to have appropriate filters on that. Please mark this article as Helpful or Bookmark it, if it helped you. Cheers, Har...
The Power of Aging Reports One of the most common reports we see operational teams depending on is an aging report. It's no surprise: an aging report is a powerful way to focus the team on improving resolution times. This classic example of an incide...
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ServiceNow
Steph Morillo
Lisa Latour
