Platform Analytics articles

Solution Training request timed out

Hello everyone, I am trying to train the classification model but keeps getting training request time out. Please see the image below:

2019 - Platform Analytics Academy Sessions

Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy! 2019 - Platform Analytics Academy Sessi...

ITSM Pro Assist Series - Employee Center Overview & Demo

ITSM Pro Assist Series Attendee Forum Performance Analytics Employee Center Overview & Demo Please use this space to ask questions and share information related to the PA session Employee Center Overview & Demo in the ITSM Pro Assist Series Performa...

2020 - Platform Analytics Academy Sessions

Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Analytics Academy sessions via this YouTube playlist. Enjoy! 2020 - Platform Analytics ...

2021 - Platform Analytics Academy Sessions

Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Analytics Academy sessions via this YouTube playlist. Enjoy! 2021 - Platform Analytics ...

ITSM Pro Assist Series - Debugging in PA & Reporting

ITSM Pro Assist Series Attendee Forum Performance Analytics Debugging in PA & Reporting Please use this space to ask questions and share information related to the PA session Debugging in PA & Reporting in the ITSM Pro Assist Series Performance Analy...

ITSM Pro Assist Series - LAB Get Started with Performance Analytics

ITSM Pro Assist Series Attendee Forum Performance Analytics LAB Get Started with Performance Analytics Please use this space to ask questions and share information related to the PA LAB session in the ITSM Pro Assist Series Performance Analytics Pha...

ITSM Pro Assist Series - Standard Deviation in Reporting

ITSM Pro Assist Series Attendee Forum Performance Analytics Standard Deviation in Reporting Please use this space to ask questions and share information related to the PA session Standard Deviation in Reporting in the ITSM Pro Assist Series Performa...

ITSM Pro Assist Series - PA Office Hours

ITSM Pro Assist Series Attendee Forum Performance Analytics Office Hours Please use this space to ask questions and share information related to the PA Office Hours session in the ITSM Pro Assist Series Performance Analytics Phase, January 18-20, 202...

Function fields in Reporting

Hola Community, Have you yet explored new features of Reporting in Quebec release?Function fields have been introduced in the Quebec release to show additional columns in your reports. As well as, you generate the value based on computations of other...

Self-Service Analytics Empowers Problem Solving

The goal of reporting and analytics is getting answers to your questions using data. Yet one of the most surprising myths I hear echoed by CIOs and VPs is that reporting is supposed to be standardized and centralized. To be sure, it is important to c...

Extract a referenced list to excel

Recently I was asked to provide a list of configuration items from a field which had an advanced reference qualifier on it so we could analyse what "Classes" were no longer required.After a few days of thinking I'd have to extract the information pag...

KPI signal sample data

Paris Release Feature #3KPI signalsPlugin = Performance Analytics-KPI Signals plugin (com.snc.pa.kpi_signals)system property = com.snc.pa.activate_kpi_signalshttps://docs.servicenow.com/bundle/paris-now-intelligence/page/use/par-for-workspace/concept...

Using Power BI to query Aggregated Data

Goal To create a Power BI dashboard to report on the aggregated costs of business capabilities. ServiceNow In ServiceNow I'm using the Cost Management tool to create expense lines and allocations for my business capability tree. Task and contract ra...

Join us for the virtual Holiday SNUG!

Hello Community Members! You won’t want to miss the special LIVE Holiday SNUG event on December 8th! Chuck Tomasi and I will be in our Santa Clara studio co-hosting this exciting SNUG! Here is an update on the agenda (PT): 9:00am-9:10am Intro: Housek...

Measuring Percentages in PA

Percentages in Performance Analytics I am often asked how to work out percentages in PA so here is super short and to point article that discusses the basics. Percentages of a total Example: How many Incidents created last month were closed within...

ServiceNow data table Synchronization through ODBC to SQL Server.

########### 10/11/2021 # ########## In this article, I would like to cover how I used the ODBC driver to synchronize ServiceNow data tables to SQL Server and delta load new/updated records to keep the SQL Server tables up to date on a 15 minute cycle...

You Have The Data: What’s Stopping You?

Your organization has spent the time and energy to define processes, configure platforms, and you’ve finally got a wealth of ITSM data. Now it’s time to turn that data into insight. What’s in your way? Sadly, this is all too common: limitations of te...

Rome New Feature: Request access to Reports (blocked visuals)

How many times business users complained about the report access in a dashboard? Hmm… at least, I heard this multiple times in different projects. There are couple of reasons that business users unable to access reports even though they have the righ...

The Right Service Quality Measure: Average or Median?

IT wants to deliver quality service, which requires accurately measuring and presenting your service performance. Choosing the right approach ensures that you’ll be able to quickly focus executives and managers on the information they need to make ag...