Hola Community, I was recently asked if we can display list of attachments in the reports and be able to download them as well. So, I came with a logic and created a report with them and they were able to download the attachments as well. Please mark...
We have considered a basic example to explore performance analytics(PA) for incident management.Here, we have created a report on the PA dashboard to show the count of open and closed incidents per month. We have used the ootb PA incident management....
We were recently notified by ServiceNow that a batch of report view ACLs would be activated in our production instance if we did not activate them ourselves (see KB0958442). They provided a great analysis tool in the ACL Assessment for Reports. When ...
Hello,This may be old news for some but I still see some people struggling with this type of report. Finding users with no roles I thought I'd of got away with it for a while until the requirement landed on my lap... After trawling through the commun...
Hola Community, Here is a short video on How can we report on Incidents for a specific Assignment group and then further filter them based on their Opened date. Please mark this article as Helpful if it helped you. Cheers, Hardit Singh Please connect...
Welcome to ServiceNow®Platform Analytics Are you ready to start your Platform Analytics implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designe...
This is a two-part series; in Part 1 we’ll review how Automation Discovery can help you find automation opportunities in your data fast. In Part 2, I’ll walk you through the installation and creation of your first Automation Discovery report. Introd...
Are you ever looking for tips from Professionals? Well, you have come to the right place, in this article we are discussing First Value with Performance Analytics. We have answered five questions around First Value with Performance Analytics. Take a...
Hi All, I lead the Analytics Practice at an Elite ServiceNow partner in UK&I called Unifii. Which tool to use for reporting and analytics of ServiceNow can become confusing. I often see organisations restricting themselves to limited report and dashb...
Hola Community, In this video, we will create a report to show only the latest record which was recently created on a particular table. We will be using the following logic in this: Create a new Script Include with a function in it.In the function, r...
Use case: We often create reports where we use "Max number of Groups" option in to control the number of Groups shown on the report. Out of the box we have very limited options. What if you want to show only 5 groups or say any number of groups. ...
Do you have a stakeholder that can't stand to see weekends in trend charts?But, you're concerned about deleting/preventing weekend scores due to certain groups who perform work at that time, aren't you?And the stakeholder won't take no for an answer....
Happy Wednesday to all!! Are you interested in contributing to the future of ServiceNow? Are you personally involved with leading, managing, testing, implementing, or evaluating ServiceNow Pro and Enterprise modules in ITSM, CSM, or HR designed t...
My organization's former ITSM platform had a report which showed a grid of several statistics by agent for a given date range. When we migrated to SN, there wasn't anything similar out of the box so I set out to build it. This article looks at what...
The Task table is at the heart of The ServiceNow Platform, and can be extremely useful for seeing every(and any) type of task in an environment. However due to the nature of all the various Task Types, the baseline State Choices lead to some interest...
Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Analytics Academy sessions via this YouTube playlist. Enjoy! 2022 - Platform Analytics...
When you are embarking on a new implementation of ServiceNow or deploying a new application, reports and analytics must be a key requirement in your initial phase. Too often, I hear organizations limiting initial implementations to only basic reports...
Recently I came across a requirement where we needed a report which shows all the Incidents ever updated by a specific user. We needed a capability to filter those incidents by User, showing the changes which was made with date. I achieved it using a...
We need your help Well, this is kind of embarrassing. We've run out of ideas and topics to present in hour by-weekly office hours (here) and would really love to hear your thoughts on what we should cover! You can name just about anything although w...
In the last few years, the pace of staff turnovers has accelerated more than ever. Each onboarding process is a significant investment of time and resources, and successful onboardings are critical to having an efficient and effective support organiz...
Thomas_Davis
ServiceNow
Steph Morillo
Lisa Latour
