This article is a collection of frequently asked questions around Performance Analytics data collector. We’ll expand the list over time, so check back frequently. Feel free to post your own questions in the comments section following the article. Ke...
Governance in Performance Analytics and Dashboards UPDATED - March 2026 for expanded Platform Analytics experience coverage Like any other service management process or program, analytics requires certain tasks to be completed. A critical part of any...
Hi folks, if you're working with Predictive Intelligence in Quebec and missed K21 you'll want to check out the newly posted K21 Predictive Intelligence Lab. I've updated the content to include the latest improvements in Quebec including using the Fl...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Virtual Agent?T...
This Article will cover published reports. How to identify the amount of published reports within a instance and how to unpublish several of these in one action. Background and Use Case When working with reports in ServiceNow, users with roles: repor...
This article will no longer be updated as the topic is now deprecated.Please refer to my article about Platform Analytics, which now includes all reporting and analysis capabilities under one roof. Table of Contents What is Reporting?Trainings & C...
What is Reporting? ServiceNow® Reporting enables you to create and distribute reports that show the current state of instance date, such as the number of open incidents of each priority. Reporting functionality is available by default for all tables...
Hola Community, I was recently asked if we can display list of attachments in the reports and be able to download them as well. So, I came with a logic and created a report with them and they were able to download the attachments as well. Please mark...
We have considered a basic example to explore performance analytics(PA) for incident management.Here, we have created a report on the PA dashboard to show the count of open and closed incidents per month. We have used the ootb PA incident management....
We were recently notified by ServiceNow that a batch of report view ACLs would be activated in our production instance if we did not activate them ourselves (see KB0958442). They provided a great analysis tool in the ACL Assessment for Reports. When ...
Hello,This may be old news for some but I still see some people struggling with this type of report. Finding users with no roles I thought I'd of got away with it for a while until the requirement landed on my lap... After trawling through the commun...
Hola Community, Here is a short video on How can we report on Incidents for a specific Assignment group and then further filter them based on their Opened date. Please mark this article as Helpful if it helped you. Cheers, Hardit Singh Please connect...
Welcome to ServiceNow®Platform Analytics Are you ready to start your Platform Analytics implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designe...
This is a two-part series; in Part 1 we’ll review how Automation Discovery can help you find automation opportunities in your data fast. In Part 2, I’ll walk you through the installation and creation of your first Automation Discovery report. Introd...
Are you ever looking for tips from Professionals? Well, you have come to the right place, in this article we are discussing First Value with Performance Analytics. We have answered five questions around First Value with Performance Analytics. Take a...
Hi All, I lead the Analytics Practice at an Elite ServiceNow partner in UK&I called Unifii. Which tool to use for reporting and analytics of ServiceNow can become confusing. I often see organisations restricting themselves to limited report and dashb...
Hola Community, In this video, we will create a report to show only the latest record which was recently created on a particular table. We will be using the following logic in this: Create a new Script Include with a function in it.In the function, r...
Use case: We often create reports where we use "Max number of Groups" option in to control the number of Groups shown on the report. Out of the box we have very limited options. What if you want to show only 5 groups or say any number of groups. ...
Happy Wednesday to all!! Are you interested in contributing to the future of ServiceNow? Are you personally involved with leading, managing, testing, implementing, or evaluating ServiceNow Pro and Enterprise modules in ITSM, CSM, or HR designed t...
My organization's former ITSM platform had a report which showed a grid of several statistics by agent for a given date range. When we migrated to SN, there wasn't anything similar out of the box so I set out to build it. This article looks at what...
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