I recently saw a tweet from Dan Grady about "actionable analytics" and it made me think about a recent dashboarding experience. I was tasked with re-designing the dashboard for our front line staff-service desk employees, who work in a high-pace, hig...
Dashboards can contain both Performance Analytics widgets as well as reporting widgets. With PA, your indicators should have a fair number of useful breakdowns. To empower users to gain a better understanding of the information presented, as well as ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Service Level Manag...
Problem statement - San Diego release end users may not be able to access homepages. Solution- Please be informed in advance that from the San Diego release, support for homepage functionality is being phased out so all the homepage needs to be conve...
The enhanced version of this utility can be found here. Use case: 1. Our delivery manager created 50+ reports for himself and now leaving the organization. These reports are now to be shared with the new delivery manager. 2. We are onboarding a new...
Everyone who ever had to investigate the reason for slow dashboard charts probably knows about the Report Stats overview page under 'report_stats.list'. It is a good way to check how often a chart was loaded and how much time it took to fetch the dat...
This article is a collection of frequently asked questions around Performance Analytics data collector. We’ll expand the list over time, so check back frequently. Feel free to post your own questions in the comments section following the article. Ke...
Governance in Performance Analytics and Dashboards UPDATED - March 2026 for expanded Platform Analytics experience coverage Like any other service management process or program, analytics requires certain tasks to be completed. A critical part of any...
Hi folks, if you're working with Predictive Intelligence in Quebec and missed K21 you'll want to check out the newly posted K21 Predictive Intelligence Lab. I've updated the content to include the latest improvements in Quebec including using the Fl...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Virtual Agent?T...
This Article will cover published reports. How to identify the amount of published reports within a instance and how to unpublish several of these in one action. Background and Use Case When working with reports in ServiceNow, users with roles: repor...
This article will no longer be updated as the topic is now deprecated.Please refer to my article about Platform Analytics, which now includes all reporting and analysis capabilities under one roof. Table of Contents What is Reporting?Trainings & C...
What is Reporting? ServiceNow® Reporting enables you to create and distribute reports that show the current state of instance date, such as the number of open incidents of each priority. Reporting functionality is available by default for all tables...
Hola Community, I was recently asked if we can display list of attachments in the reports and be able to download them as well. So, I came with a logic and created a report with them and they were able to download the attachments as well. Please mark...
We have considered a basic example to explore performance analytics(PA) for incident management.Here, we have created a report on the PA dashboard to show the count of open and closed incidents per month. We have used the ootb PA incident management....
We were recently notified by ServiceNow that a batch of report view ACLs would be activated in our production instance if we did not activate them ourselves (see KB0958442). They provided a great analysis tool in the ACL Assessment for Reports. When ...
Hello,This may be old news for some but I still see some people struggling with this type of report. Finding users with no roles I thought I'd of got away with it for a while until the requirement landed on my lap... After trawling through the commun...
Hola Community, Here is a short video on How can we report on Incidents for a specific Assignment group and then further filter them based on their Opened date. Please mark this article as Helpful if it helped you. Cheers, Hardit Singh Please connect...
Welcome to ServiceNow®Platform Analytics Are you ready to start your Platform Analytics implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designe...
This is a two-part series; in Part 1 we’ll review how Automation Discovery can help you find automation opportunities in your data fast. In Part 2, I’ll walk you through the installation and creation of your first Automation Discovery report. Introd...
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