Dear community, In the recently hosted Performance Analytics office hours, we presented an overview of the Spotlight product and demoed the enhancements that are part of the upcoming New York release. Spotlight is a very powerful and easy to use feat...
This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for APM entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine what you should acti...
Before You Start Review the Content Packs Before creating something new, ensure that there is something out there that already meets your needs. Look at the ServiceNow Content Packs which are available for every ServiceNow product line. While they ma...
Free Knowledge 2020 content available to anyone with a Now Learning account! Visualize Hierarchical Data in your Dashboards with Performance Analytics - PA301 - LAB1123 Performance Analytics breakdowns deliver the ability to drill into different laye...
Who Am I? I bring a strong ITSM business process and data analytics experience and, I define product strategies, goals, KPI’s and best practice and measurement for my stakeholders that directly aligned to organization goal Why Am I writing this artic...
Free Knowledge 2020 content available to anyone with a Now Learning account! Jump-start your Performance Analytics journey - PA201 - LAB1126 Building and implementing an advanced analytics solution often takes organizations months or years, but it do...
Now Intelligence has a lot of courses *freely* available from K20. The courses come with a presentation video and instruction videos for the labs. An instance will be provided to go through the exercises. Its pretty awesome to be honest! All you have...
Free Knowledge 2020 content available to anyone with a Now Learning account! Dive Deep with Performance Analytics for Reporting Admins - PA302 - LAB1122 This highly technical lab is for all the Performance Analytics and reporting administrators out t...
Free Knowledge 2020 content available to anyone with a Now Learning account! Achieve continual service improvement with Performance Analytics - PA202 - LAB1125 Focusing executives, service owners, and front-line workers on the same business outcome i...
Free Knowledge 2020 content available to anyone with a Now Learning account! Tell a Story with Dashboards - REP202 - LAB1128 Effective data visualizations should tell a meaningful story and leave the audience with a clear idea of actions they should ...
Free Knowledge 2020 content available to anyone with a Now Learning account! Advanced Reporting - REP201 - LAB1141 This advanced lab is jam-packed with the knowledge you need to bring your reports to the next level. We'll show you how to connect mult...
Free Knowledge 2020 content available to anyone with a Now Learning account! Reporting for Administrators and Experts - REP301 - LAB1162 As a reporting administrator or guru, your organization looks to you when they need to find the right data for th...
Free Knowledge 2020 content available to anyone with a Now Learning account! Get Started with Performance Analytics - PA101 - LAB1127 As a native, in-platform solution, ServiceNow Performance Analytics tracks your key performance indicators (KPIs), a...
Predictive Intelligence (I will refer to it as "PI" in this article) is a key feature to take your organisation to the next level. It is a platform function that provides a layer of artificial intelligence that empowers features and capabilities acro...
Several documentation changes have been made besides the documenting of new and changed features: Out-of-the-box [Application name] Performance Analytics Solutions are renamed [Application name] Analytics and Reporting Solutions. This change is so we...
After a long time PA utils available on Share GitHub is updated! It adds a few UI Actions to your Indicator and Widget Forms see https://youtu.be/sjIaUDd8P7g Preview Widget: Preview your wiget without adding ot or loading it on a DashboardTest Condit...
Whereas designing KPIs for Performance Analytics is a top-down process, the technical implementation of indicators is a bottom-up process. Start with ServiceNow tables and work your way up to a completed indicator with score collection that you can s...
<Back Visualization Articles & Blogs ** Articles are listed in Alphabetical Order then by Year Last Updated (Most Current to Oldest) ** Add-Ons 2018 - Article: Free Reporting and Analytics content now available on Share Analytics Hub 2019 - Blog...
<Back Content Pack Articles & Blogs ** Articles are listed in Alphabetical Order then by Year Last Updated (Most Current to Oldest) ** Sub-Topic Year Created – Article or Blog Title and Clickable LinkContent Packs 2021 - Platform Analytics Academy...
<Back Advanced Development Articles & Blogs ** Articles are listed in Alphabetical Order then by Year Last Updated (Most Current to Oldest) ** Sub-Topic Year Created – Article or Blog Title and Clickable LinkACLs 2022 - Platform Analytics Academy -...
Thomas_Davis
ServiceNow
Steph Morillo
Lisa Latour
