Since the New York release, ServiceNow’s Predictive Intelligence product provides Clustering capabilities. But what do you do with it? In this article, I will share a couple of example use cases for leveraging the clustering framework. Dan Grady wr...
Recently I have been working on data clean-up for the ServiceNow platform. I found it really useful so thought of sharing it here: Problem Statement: Data within CMDB gets stale due to lack of maintenance process that ends up as loss of trust, issues...
First part of a new series called "Exploring Analytically." Got ideas for other topics? Let us know! One frequent challenge I hear from stakeholders is that their data is too noisy. For example, Mean Time to Resolve or Mean Time To Repair can sometim...
Intro A dashboard is a visual display of the most important information needed to achieve one or more objectives. This information is consolidated and arranged on a single screen so the information can be monitored at a glance. A dashboard typically ...
ServiceNow, defines analytics as using data to make better, faster decisions. Vijay Kotu, VP of Analytics, shares the user-centric analytics program based on five major elements. Check it out here: https://bit.ly/2TYbR40 #NowonNow
Hi Guys, Today, I'm going to guide you through one of the small but not least feature 'Metrics'. In the next two articles we will go through creating report out of the Metric data. Let's see first what is Metric is with the following examples : 1) A ...
Are you just getting started with Performance Analytics? In addition to the instructor-led Performance Analytics Fundamentals and Performance Analytics Advanced classes, there is a new self-paced class available for free, Performance Analytics Essent...
Before you upgradeReview the Performance Analytics, Reporting, and Dashboard release notes for the version you are upgrading toKingstonJakartaIstanbul On Upgraded Sub-ProdTest any custom visualization or custom interactive filtersRun all active jobs ...
ServiceNow Advanced Reports and Dashboard Creation Live Demo (Click each video link to review) ServiceNow - Creating Dashboard and Report from Widget How to create ServiceNow dashboard and report from wi...
Dear community, In the recently hosted Performance Analytics office hours, we presented an overview of the Spotlight product and demoed the enhancements that are part of the upcoming New York release. Spotlight is a very powerful and easy to use feat...
This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for APM entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine what you should acti...
Before You Start Review the Content Packs Before creating something new, ensure that there is something out there that already meets your needs. Look at the ServiceNow Content Packs which are available for every ServiceNow product line. While they ma...
Free Knowledge 2020 content available to anyone with a Now Learning account! Visualize Hierarchical Data in your Dashboards with Performance Analytics - PA301 - LAB1123 Performance Analytics breakdowns deliver the ability to drill into different laye...
Who Am I? I bring a strong ITSM business process and data analytics experience and, I define product strategies, goals, KPI’s and best practice and measurement for my stakeholders that directly aligned to organization goal Why Am I writing this artic...
Free Knowledge 2020 content available to anyone with a Now Learning account! Jump-start your Performance Analytics journey - PA201 - LAB1126 Building and implementing an advanced analytics solution often takes organizations months or years, but it do...
Now Intelligence has a lot of courses *freely* available from K20. The courses come with a presentation video and instruction videos for the labs. An instance will be provided to go through the exercises. Its pretty awesome to be honest! All you have...
Free Knowledge 2020 content available to anyone with a Now Learning account! Dive Deep with Performance Analytics for Reporting Admins - PA302 - LAB1122 This highly technical lab is for all the Performance Analytics and reporting administrators out t...
Free Knowledge 2020 content available to anyone with a Now Learning account! Achieve continual service improvement with Performance Analytics - PA202 - LAB1125 Focusing executives, service owners, and front-line workers on the same business outcome i...
Free Knowledge 2020 content available to anyone with a Now Learning account! Tell a Story with Dashboards - REP202 - LAB1128 Effective data visualizations should tell a meaningful story and leave the audience with a clear idea of actions they should ...
Free Knowledge 2020 content available to anyone with a Now Learning account! Advanced Reporting - REP201 - LAB1141 This advanced lab is jam-packed with the knowledge you need to bring your reports to the next level. We'll show you how to connect mult...
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