Platform Analytics articles

Free training for KPI Details and KPI Signals

For those of you interested in working in the Workspace environment, free training is available on NOW Learning for KPI Signals and for KPI Details.

Tracking of Actual vs Planned Project Costs in Real-time with ITBM PPM Integration

ServiceNow PPM integration with Aavenir Invoiceflow – A foolproof solution to challenges of managing actual costs As per Gartner, rigorous upfront project planning improves benefits realization by 39%. Companies use ServiceNow ITBM Project Portfolio...

Create a report on Breached Incidents with multiple filters

Hi Community, Here is an easy to understand video for users to create a report on Breached Incidents. As well as, I have showed how to have appropriate filters on that. Please mark this article as Helpful or Bookmark it, if it helped you. Cheers, Har...

Aging Reports: Not Just For Incident

The Power of Aging Reports One of the most common reports we see operational teams depending on is an aging report. It's no surprise: an aging report is a powerful way to focus the team on improving resolution times. This classic example of an incide...

Check out our new training for Reports!

Want to gain a better understanding around reports? Want to get better at using Report Designer? , Then check out our new FREE course called Get Started with Reports on NowLearning!

Dashboards: Add a Header Logo/Button

Hello, Would you like to add one of the following to your dashboards? Branding/LogoNavigation Buttons And you want to do so in the dashboard's header, without taking up any space in your dashboard's canvas? What? Who do you think you are?! That's not...

Changes to Domain Separation documentation for Performance Analytics

A while ago I was examining our documentation for domain separation in Performance Analytics, and found something I thought was confusing. We used the term "Domain configuration" for two different things: In a generic sense, configuring Performance A...

PA Daily Jobs: Script for Skipping Weekends & Holidays

Hello, Here is a script that can be added to Daily PA Data Collector Jobs (not historic jobs). This script will make the daily job only collect scores for days that are within the schedule specified in the script. This allows us to not only skip week...

Creating report with a new dynamic filter in ServiceNow

I got the question from a fellow ServiceNow admin who had some issues with a specific report he was trying to create. The requirements was to create a reports that showed you how many reassignment counts did the tickets have that was created through ...

How a CIO dashboard helps you run IT like a business

Read how the CIO Dashboard helps run IT like a business to deliver value quickly, improve productivity, and create great user experiences. Check it out here: https://bit.ly/33Yyuu8

Creating Advanced Reports and Dashboard ||| Dashboard Configuration

Advanced Dashboard Configuration Demo 1 - Advanced Dashboard Creation https://www.youtube.com/watch?v=ssdE0PT-2wg Demo 2 - Integrating Dashboard under Application https://www.youtube.com/watch?v=-_vsJriEzbM --Dashboard Configuration using dashboard...

Making Reporting and Day-To-Day Operations Easier by Adding SLA Fields To Tasks [Update Set]

Since a task can have multiple SLA records, these are stored in a separate table called task_sla, which contains a reference field to the task table. This means that if you want to work with SLAs, you have two options. Either use the task_sla table, ...

Tuning Predictive Intelligence models: Precision, Recall and the Confusion Matrix

Working with customers on implementing classifications with Predictive Intelligence, a couple of questions that comes back often are “What is recall?" and "how do I use it?”. Although there are many definitions and examples available online, I though...

Service Portal - Single Score report

The out of the box report widget redirects the end user to fulfiller/native view. Created a simple custom widget by leveraging report widget but it redirects the end user to portal page. Features: Configure report presentation such as color, header c...

How to make use of the Clustering Framework

Since the New York release, ServiceNow’s Predictive Intelligence product provides Clustering capabilities. But what do you do with it? In this article, I will share a couple of example use cases for leveraging the clustering framework. Dan Grady wr...

Rectangle divided into smaller labeled rectangle regions of different sizes and different shades of teal

A list input field labeled 'Stopwords' with the values 'Default English Stopwords' and 'Common Words to filter' in the input field

Data Hygiene Dashboard

Recently I have been working on data clean-up for the ServiceNow platform. I found it really useful so thought of sharing it here: Problem Statement: Data within CMDB gets stale due to lack of maintenance process that ends up as loss of trust, issues...

Exploring Analytically: Why to use Medians over Averages

First part of a new series called "Exploring Analytically." Got ideas for other topics? Let us know! One frequent challenge I hear from stakeholders is that their data is too noisy. For example, Mean Time to Resolve or Mean Time To Repair can sometim...

Include Service Portal Pages in ServiceNow Dashboard

Intro A dashboard is a visual display of the most important information needed to achieve one or more objectives. This information is consolidated and arranged on a single screen so the information can be monitored at a glance. A dashboard typically ...

BLOG: ServiceNow’s User-Centric Analytics Program explained here!

ServiceNow, defines analytics as using data to make better, faster decisions. Vijay Kotu, VP of Analytics, shares the user-centric analytics program based on five major elements. Check it out here: https://bit.ly/2TYbR40 #NowonNow

Metric on Knowledge Workflow State - How to read the Docs - Metrics 1

Hi Guys, Today, I'm going to guide you through one of the small but not least feature 'Metrics'. In the next two articles we will go through creating report out of the Metric data. Let's see first what is Metric is with the following examples : 1) A ...