How many times business users complained about the report access in a dashboard? Hmm… at least, I heard this multiple times in different projects. There are couple of reasons that business users unable to access reports even though they have the righ...
IT wants to deliver quality service, which requires accurately measuring and presenting your service performance. Choosing the right approach ensures that you’ll be able to quickly focus executives and managers on the information they need to make ag...
Wanting to learn more about the user engagement of your Service Portals? Check out Performance Analytics Content Pack for Service Portal. Now available in the ServiceNow Store https://store.servicenow.com. This app provides a dashboard with usage an...
Default Value for Cascading filters Recently, I had a challenge where I have to apply default values for Cascading filters. Unlike the interactive filters, there is no option to apply default values for this. The cascading filter values are stored...
Check out the latest training released around Analytics. I am happy to introduce our two new courses, Getting Started with KPI Details and Getting Started with KPI Signals that are now available for free on Now Learning! Getting Started with KPI De...
Hello Experts, We have often saw that, The Basics information in info panel of report designer is broken when there is empty value in Pre-Rome Versions. When the user in the created_by field is not in the instance, the Basics information is shown di...
For those of you interested in working in the Workspace environment, free training is available on NOW Learning for KPI Signals and for KPI Details.
ServiceNow PPM integration with Aavenir Invoiceflow – A foolproof solution to challenges of managing actual costs As per Gartner, rigorous upfront project planning improves benefits realization by 39%. Companies use ServiceNow ITBM Project Portfolio...
Hi Community, Here is an easy to understand video for users to create a report on Breached Incidents. As well as, I have showed how to have appropriate filters on that. Please mark this article as Helpful or Bookmark it, if it helped you. Cheers, Har...
The Power of Aging Reports One of the most common reports we see operational teams depending on is an aging report. It's no surprise: an aging report is a powerful way to focus the team on improving resolution times. This classic example of an incide...
Want to gain a better understanding around reports? Want to get better at using Report Designer? , Then check out our new FREE course called Get Started with Reports on NowLearning!
Hello, Would you like to add one of the following to your dashboards? Branding/LogoNavigation Buttons And you want to do so in the dashboard's header, without taking up any space in your dashboard's canvas? What? Who do you think you are?! That's not...
A while ago I was examining our documentation for domain separation in Performance Analytics, and found something I thought was confusing. We used the term "Domain configuration" for two different things: In a generic sense, configuring Performance A...
Hello, Here is a script that can be added to Daily PA Data Collector Jobs (not historic jobs). This script will make the daily job only collect scores for days that are within the schedule specified in the script. This allows us to not only skip week...
I got the question from a fellow ServiceNow admin who had some issues with a specific report he was trying to create. The requirements was to create a reports that showed you how many reassignment counts did the tickets have that was created through ...
Read how the CIO Dashboard helps run IT like a business to deliver value quickly, improve productivity, and create great user experiences. Check it out here: https://bit.ly/33Yyuu8
Advanced Dashboard Configuration Demo 1 - Advanced Dashboard Creation https://www.youtube.com/watch?v=ssdE0PT-2wg Demo 2 - Integrating Dashboard under Application https://www.youtube.com/watch?v=-_vsJriEzbM --Dashboard Configuration using dashboard...
Since a task can have multiple SLA records, these are stored in a separate table called task_sla, which contains a reference field to the task table. This means that if you want to work with SLAs, you have two options. Either use the task_sla table, ...
Working with customers on implementing classifications with Predictive Intelligence, a couple of questions that comes back often are “What is recall?" and "how do I use it?”. Although there are many definitions and examples available online, I though...
The out of the box report widget redirects the end user to fulfiller/native view. Created a simple custom widget by leveraging report widget but it redirects the end user to portal page. Features: Configure report presentation such as color, header c...
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Dan_Kane
ServiceNow
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LisaLatour
