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02-17-2025 04:10 PM
I have activated the below plugins, expecting to view all the dashboards that come out-of-the-box for Customer Service Management. However, I am only seeing one Customer Service dashboard (refer screenshot).
Content packs that have been activated:
1. Performance Analytics - Content Pack - Advanced Work Assignment
2. Performance Analytics - Content Pack - Customer Service
3. Performance Analytics - Content Pack - Customer Service Management - Advanced
FYI: I have also tried the 'All' Group filter
Some of the dashboards I was expecting to see are:
- Customer Service Agent
- Customer Service Manager
- Customer Service Executive (visible)
Highly appreciate any help to guide me on what I am missing.
Solved! Go to Solution.
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02-19-2025 01:01 PM
The dashboards are visible from the Platform analytics -> Analytics Center instead of Performance Analytics -> Dashboards
@Vishwa Pandya19 - Thanks for your response. This is sorted.
The spotlight was installed while the other content packs were installed. However, it was my bad that I was referring to Performance Analytics dashboards.
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02-17-2025 09:28 PM
Hello,
Try installing Performance Analytics - Spotlight (com.snc.pa.spotlight) plugin.
Documentation link:
https://www.servicenow.com/docs/bundle/vancouver-customer-service-management/page/use/dashboards/application-content-packs/customer-service-content-pack.html
If my answer has helped you in any way please mark it as correct or helpful.
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02-19-2025 01:01 PM
The dashboards are visible from the Platform analytics -> Analytics Center instead of Performance Analytics -> Dashboards
@Vishwa Pandya19 - Thanks for your response. This is sorted.
The spotlight was installed while the other content packs were installed. However, it was my bad that I was referring to Performance Analytics dashboards.