Aged Incident Report

[Doireboy]

Hi there,

We have a requirement for an aged incident report as a time series. So it would show lines for incidents less than 7 days old, between 7-14 days, between 14-30 days etc. over the last 2 or 3 years.

We've tried setting this up in PA with little success. Would someone be able to advise how we can configure this report?

[AndersBGS]

Hi @Doireboy ,

It make sense, my only question is you wrote "over the last 12 months". PA will not be able to capture "over the last 12 months"... but will only capture going forward. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Doireboy]

Hi @AndersBGS 

It's fine if we can't look at historical data and can only capture the info going forward. It will still be very useful for us to track these trends going forward. 

Thanks again for your assistance with this.

[ritu_saluja]

Hi @Doireboy 
you can take help from this Link
https://www.servicenow.com/community/developer-forum/aging-reports-on-incident/m-p/1429009
Please mark my answer correct and Helpful

[Tsura Andreeva]

Hello, you can create new ranges with your requirements and create report based on that configuration.

Here is the link - https://docs.servicenow.com/en-US/bundle/utah-now-intelligence/page/use/reporting/concept/c_ReportRa...