Can't share dashboard with user?
Hello, I am not being able to share a dashboard with a specific user since their name is not appearing in the list. Is there any specific role related to views shared dashboards? Thank you in advance.
Forum Posts
Resolved! Role to create Scheduled Reports
Hello! What role allows to create scheduled reports? The user needs which tickets his customers have open. Thank you in advance.
time series report on peak incident periods
I need to create a report based on Peak Periods (actually just showing us trend of Hour for created field value on Incident table)The problem: reports do not show zero values, so we skew the graph slightly by not plotting these data pointseg. No call...
"Work notes" and "Additional comments" on report
Dear all, I wanted to extract report where I can add "Worknotes" and "Additional Comments" along with other fields in "incident" or "Requested Item" Can someone please let me know which table I have to choose or join which all tables etc. Regards...
Is there a way to make a Day by Day Report of Hours Worked
I am looking to create a monthly report that shows the hours worked (total) for each day. I am thinking this would be a bar report grouped by "Created", but that doesn't seem to work. This is where I am. Any thoughts on how to change the output s...
Include with in scheduled report is not working
Hi All, I need to send multiple reports in a single mail. I have added the extra reports to the "include with" in schedule reports and all the included reports are runs "On Demand" and with blank recipients. But I am only getting the mail for a singl...
Resolved! PA chart for monthly averages
I'm looking to create a chart to show what the average open to resolved times are per month. This is what I currently have and I want to know if I need to create more indicators or make adjustments: I have an automated indicator "Summed Duration of R...
How to remove percentage column from report.
How can I create report without percentage of count column. I need only ticket count in report group by assignment group.
Incidents created and not assigned to an assignment group
Seems easy enough, but I can't seem to generate a list view report on all incidents opened not ORIGINALLY assigned to any assignment group. Our company has rule in place to automagically assign all new tickets to the Service Desk Team, however, there...
Resolved! Report - How to add multiple values when using 'does not contain'
Can you add multiple values (~24,700 numbers), when using 'does not contain'?
Filter incidents by problem tag
I want to be able to visualise the number of incidents related to specific problem records over time, the problem records are identified by a tag. I start my query in the Incident table and I want to be able to specify a filter on "Problem.Tags has I...
Reporting: Is there a list of tables most commonly used in reports for INC, CHG, REQ, and what they include?
For reporting on Incident, Change and Request, there are a group of standard tables we use repeatedly (listed below). Does anyone know of a summary of these common tables that describes when to use one over the other based on the data you are target...
Where is the CSAT score stored?
I would like to know if the CSAT score reflected in the Customer Service Executive dashboard is stored in a table? If not, how can I have access to the CSAT score overall? I want to use it for my Alexa integration.
Resolved! WARNING: Invalid order by field "u_ist_priority": You can only order by the "Group By" field and/or the "Stacked" field
INSTANCE: London, on the latest patches "Invalid order by field . . . 'u_ist_priority' is not referenced. Why am I still seeing this Warning message?
Comparison Reports
Hi there - Does anyone know if I can deploy two distinct reports in a side-by-side arrangement, where one report would show Assigned to (Joe User) and SLA MET vs MISSED counts, and the other report (positioned to the right) would show Assigned to (J...