I've created a couple of PA Dashboards. Some users can see the contents, but others just see blank pages (although they can see the Dashboard name in the drop down select box).They have access to all the reports and content as well as to the Dashboar...
We currently have 3 record producers on our Service Catalog that gets converted to a call but I would like to know how many times each form was used to submit issues in the past month.
In my company's environment, incidents automatically get assigned to an assignment group. I am looking to calculate the time from an incident creation to being assigned to an individual. I have looked through the OOB PA and Benchmark items and am not...
Hello, Brand new to the knowledge base world, is there a report out of the box or that I can create of users that viewed the company's KB articles. Any ideas are welcome.
This is related to another post where I was asking how to create a report that will only show the last status report. The advise that I got from one expert user is to create a last_status_report field in the PM table then create a business rule that ...
I want to define a view of the table while referring the table in report creation. Is there a way to define the specific list layout view of the table ? Thank you for your help
Hi All, My first post here, I am trying to create a report that shows incidents by age. Which I have managed to do. See image below. I would however love to change how they are grouped to show how old each incident is by week. Can this be done? Than...
Hi everyone We have SLA's set at the RITM level but assignment group and assigned to are at the Task level. I need to provide a way for users to pull reports on the SLA stats filtered by assignment group and assigned to. There is not OOTB database v...
Hi everyone, The PDF file generated by Scheduled Email Report is not attaching to the top section where all the attachments are. However, the email is sent out without problems with the PDF attachment. Anyone know why this may happen? Any help will ...
Hi everyone, I am trying to report on how many times an incident has been bounced around between assignment groups. I can get the information and happily export it into excel to create a meaningful pivot.However, where would be the fun in that. I am ...
I would like to create a report for each technician showing them the number of tickets they have resolved, compared to their team's total and the average for a technician on their team per month. I'm stumped on how to do the average. I know how to do...
I created a PA dashboard, the score card in the Analytics Hub for the current period is correct but when I use the display records button, I get the message that says "No records to display". Is there a reason why this could be? I want to display all...
Hello SN Community... Looking to find out how to create a report for Problem and Problem Task tickets closed by due date? Is this possible? We have been working through the filtering options but unable to figure it out... Regards, Will
Hi, does anyone know if I can create a 100% stacked column chart like attached file? I can create it in MS Excel. Thanks, iri
I'm having trouble creating a report that details incidents by day (or date) since a particular time. Example: I need to run a report showing all "email" related incidents since 10/15/2019 @ 5:00 AM. In the attached screenshots, you can see exactly w...
