Dear SN Community,We have a survey with a "Yes/No" question.I would like to create a report showing a pie chart with the percentage of Yes and No answers.So I would create a report on the asmt_metric_result table, filter on the records and "group by"...
I have several SLA Definitions to capture turnaround times with my process. I know need to link this to my PA dashboard but I'm unsure how to set up the Indicator Source. I used the SLA task table and conditioned it but it's not bring back results. D...
Hello, We have a requirement where we need to pull a report of all users how much time user spent on tickets on table like Incident, Problem. I can use OOB Metric instance for user record but how to set for Problem table ??? Please help me on thi...
Hello team, We are promoting the usage of Dashboards among the teams that are using our ServiceNow instance. Our users are having just ITIL role and not additional report roles. The issue we are having is that they may create a Dashboard and share it...
HI All, i hope you can help me, i would like to share my dashboard to everyone. How do i do that without adding them 1 by 1 Thank you
Hello Team, I am new to service now scripting and need help to concatenate 3 fields in a different or unique filed. I have created a table named :My Table [u_my_table] with few fields mentioned below : Incident Number => Reference Type from the in...
We have a field called Service center (eg. EMEA, LATAM etc) and we want to create a weekly report of number of incidents opened from each region and resolved from each region every week. I tried creating a list report, a pivot table etc, but all the ...
Since Dashboard was introduced on Jakarta, we had a problem on the reporting widget titles. Before it uses the Reporting Title Value now it uses the report name value. How can we force the dashboards to use the Reporting title value again? Report NAM...
Is there a way, or a plan to implement Folders for reports? We have an endless supply of reports that we see published globally and cloud the view. I'd like to be able to create a folder (with sub-folders) around these reports. Ideally the folders ...
Hi, Is it possible to change the indicator type of a donut or semi donut chart report to display ONLY by percentage and not count? See my example below. Any help would be great!. Thanks
Hi,I have created a dashboard in performance analytic, on that dashboard there is a widget created based on UI page. After linking to menu item, some of end users are not able to see the dashboard even if they present in access group. It says, "You d...
Hello, I am have created an indicator to get a total count of users. The table has a lot of users appearing multiple times. So I need to do a count distinct to get a total count of unique "user_name" records. I am not that proficient in Javascript ye...
Publishing a report and making it available for users wtihout the need to log into SN seems very straightforward...but it doesn't work for me. When I open the link in a browser I get 'The report is not available'. However, it is shared with 'everyone...
I have an PA indicator (number of open incidents) which is collected daily. I have to present a graph (PA widget) to show the number of open incidents at the end of the week (or end of month). Can a (new) time series establish it or do I have to crea...
I am trying to give a few trusted teammates that ability to edit and publish reports within our instance. What Role do I need to give them? They have the ITIL role already. https://docs.servicenow.com/bundle/helsinki-performance-analytics-and-reporti...
