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Adding a view for List of records displayed onclick of 'Show Records' on Analytics Hub - Performance Analytics report.

Trying to add a customized view for List of records displayed onclick of 'Show Records' on Analytics Hub - Performance Analytics report. PA Report > Display report (Analytics Hub) > Show records (button on top-right) > Add a customised view for the l...

Time reporting by month

Hello, I need help reporting time card data by month rather than by "week starts on".  How can I assign the days of the week to an actual date so that reports can be pulled by Month?  We want to avoid attributing time to the wrong month if the week c...

Jena Adams by Kilo Contributor
  • 1958 Views
  • 2 replies
  • 1 helpfuls

Resolved! how to create a report - looking for key words

Hello Everyone,  Need help / ideas on the following:  I have several custom tables I need to be able to run a report  to see if the short description on 1. Custom table A and B have the keywords "R of R" or "R or R".  2. Custom table C has the keywor...

nico2 by Giga Expert
  • 2989 Views
  • 3 replies
  • 2 helpfuls

Resolved! unable to configure new iFrame content block

I am unable to configure the reusable content blocks for dashboards (e.g., ‘*New iFrame’, ‘*New Static HTML’, ‘*New Dynamic Content’).  After I add the content block to the dashboard and click on the ‘Click here’ link, it takes me to a form for the r...

Casey12 by Kilo Expert
  • 1961 Views
  • 1 replies
  • 0 helpfuls

Resolved! Report on all Assignment Group changes

Hello, I have a request to report on all groups that Incident was previously assigned to. I have been able to group incidents based on reassignment count but it only shows current group. I need it to show all group that it has been previously assigne...

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iDevilsdocry by Mega Contributor
  • 6157 Views
  • 1 replies
  • 1 helpfuls

How do you share dashboards with external customers

HI we have reporting and PA enabled on a non-domain seperated instance with ACL in place. We have a number of PA dashboards that contain standard reports and PA reports. We can share these with people internally however some graphs do not display if ...

jules2 by Kilo Expert
  • 2676 Views
  • 3 replies
  • 0 helpfuls

Resolved! Cumulative report

Hi all, Is it possible, without performance analytics, to have a cumulative trend report that displays the amount of incidents that were active in a specific date / week / month / quarter? Thanks,

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