Dash with percent

[TaianaR]

Hello,
How should I create a report that displays a percentage according to a formula?
For example:
I need to represent a percentage according to a list of a period:
(Incidents in which the resolved time is > 5 days) / (total of Resolved Incidents) = x%.
I need to display this percentage on the screen.
Thank you,

[J Siva]

Hi @TaianaR 

You need to use PA here. It's not possible with the basic reporting.

Create two automated indicators (Total incidents resolved and incidents took more than 5 days to resolve). Then create a formula indicator to calculate the percentage.

Regards,

Siva

[TaianaR]

Hi,
What is PA?
Can explain how to do this? 

There are another topic about this? 
tks!

[TaianaR]

Hi,
What is PA?
Can explain how to do this? 🤔
There are another topic about this? 
tks!

[Chaitanya ILCR · Accepted solution]

Hi @TaianaR 

PA is Performance Analytics

it's the other way of reporting 

traditional Report and Dashboards are going to get replace by PA in the future

here is good blog on the PA

https://www.servicenow.com/community/platform-analytics-articles/getting-started-with-performance-an...

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya