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Data and Analytics
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Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Featured Zero Copy Connectors

  Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...

  • Article
  • ERP Canvas
  • Workflow Data Fabric
  • Zero Copy Connectors
  • Zero Copy Connectors for ERP

Platform analytics

Hi Team,I am unable to find affected CI from drop down while creating visualization under cmdb_ci data source. Please help 

  • Question

Knowledge Management

 I attended the Platform Academy Knowledge Management on yesterday and had a question.  Can you tell me how to turn on the Knowledge base health score?

  • Question

Adding New Lifecycle Stage Field

We notice that the Deploy lifecycle stage status is not present in the lifecycle mapping. Can create new lifecycle? Thanks

  • Question

Create CMDB data Manager policy based on Principal Class

Hi, we are trying to create a CMDB Data Manager Policy that would be based on CIs that are contained in a Principal Class. There are no filters avaialble to identify the notion of Principal Class in the Data Manager. As anyone encountered this issue ...

  • Question

CSDM - Catalog items

HI Team ,I have collected Service and offerings from different departments and implemented in incident management.I need help in implementing service and offering for Service request management, my idea is catalog item is connected to service or offe...

  • Question

How to estimate RAM & JVM size for mid-server ?

Hi,We are planning our deployment for Discovery and Service Mapping, and I would like to get recommendations on the optimal MID Server system requirements and JVM memory settings to ensure stable performance.Could you please share best practices, off...

  • Question

The discovery accounts get locked out .

We are experiencing frequent account lockouts during Discovery because Discovery attempts multiple credentials before reaching the correct one.Example:Device:IP: 172.xx.x.xxHostname: xxxxxxx.servereps.localDNS Domain: servereps.localDiscovery attempt...

  • Question

CMDB Data Manager Retire Policy unexpectedly logging Integration Hub (IH) transactions

We recently ran standard CMDB Data Manager policies and noticed a massive spike on our Integration Hub ( usage dashboard  Is it expected behavior for OOTB CMDB Data Manager Retire subflows to consume Integration Hub transaction allowance when perform...

  • Question
  • Data Foundations
  • Data Health Tools
  • Service Graph
  • Service Graph Connector

CMDB Health completeness scorecard config

In ServiceNow CMDB health completeness scorecard, I want to show only ci classes for which we have configured recommended fields in ci class manager instead of showing all ci classes.How this can be configured?If we can use health inclusion rule, how...

  • Question

I have created Certification & attestation policy

Hi Team,I have created a Certification & Attestation Policy using CMDB Data Manager, and the policy records are stored in the cmdb_data_management_policy table.I would like to display the compliance results of this policy in the out-of-the-box (OOTB)...

  • Question
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