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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Hi Everyone!I recently integrate ServiceNow with Microsoft SharePoint Online using Flow Designer and the Microsoft SharePoint Online Spoke. The goal was to automate site creation based on a catalog request and assign users to the correct SharePoint g...
Where do i find developers specs on SPM's base platform and some of the key add-ons that are documented somewhere or in the app store. Anyone I can talk to directly at SN?
I am trying to get rid of the New button on the Platform Analytics drilldown pages when I toggle Show Records. I do not want users to be able to create any new records while looking at the reporting data. How do I get rid of that button without remov...
How to differentiate Customer facing services & Technical facing services in Service Tables. what is the best practice in CSDM to flag it.We already have Business service and Technology Management service as options, but this is something we need to ...
How to create a report , I am bit confused % Apps with > 0 Capabilities: Show the percentage of Apps that have at least 1 related capability. In this case we need to count the number of Apps that have at least 1 capability mapped (In Use & Build) / T...
Hi Everyone,I’m working on creating an ATF test for the following scenario and would appreciate any guidance or sample steps:Attempt to perform the Mark Duplicate and Cancel actions using a user who does not have the Problem Manager role, and verify...
While calling the rest api, it updates 200 records for a particular BAN in the other system which is C360. This is based on TSM module. So, I used the pagination concept but it feels like complex. So, how to extend the limit, when the rest api called...
I have a requirement to create a flow that is triggered by a service catalog that has 2 approvals and sends an email to inform a group that the request is task closed complete.ny issue is that i am getting an error - as stated - error occured against...
Hello, Since we were patched to 10, hotfix 3, our main discovery has gone from running in 20 to 30 minutes to running over 3 hours and usually canceling at 10 hours. I've had little luck with support and not much luck with boards and Google. The star...
Hello Everyone, Did anyone used Flow Designer to hit the Azure CI/CD Pipeline Once the connection is established Hpw Flow designer can be developed to call the Pipeline .. ANy one if they have done give an example will be great Thanks
SQL Query keeps reverting to default in SCCM integration (SGC) in the computer identity data source every time the scheduled import runs. I've modified the SQL query to exclude Servers being discovered through the discovery source "sg-sccm". However,...
Service Operations Workspace Landing Page - Collapse Empty Right ColumnI'm hoping someone has run into this before.We wanted to remove the right-side landing page content (Announcements, Upcoming Tasks, and Quick Links) from the Service Desk Landing ...
Hi all, I'm planning an implementation of BCM at the client. One of the requests was to use the business impact assessment results to update CI's mapped to this business process (done for the business process) One of the options was to use the recove...
I am trying to configure a custom Change Model and would appreciate some guidance.I want to remove the Assess/Authorize/Scheduled/Review when my custom change model is selectedRequirementI have created a custom Change Model with the following details...
I am trying to implement retire policy for virtual machine object. filter conditions are class is virtual machine object and most recent discovery before 90 days and operational status is not retire . when applying this filter no records are showing...
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