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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Application service mapping SAAS application

I am currently starting to work on Application Service Mapping, and we are initially planning to follow a manual mapping approach.I would appreciate your guidance on understanding the Application Service Mapping process for SaaS applications, particu...

  • Question

use last run datetime

In the healthscan findings it is recommended to use last run datetime check box, so If I check that check box what value should I give for the Last run database field and last run database field 

  • Question

Not able to view the data and field name in case report

We created a new custom field on the sn_customerservice_case (Case) table, but the field name and its data are not visible when adding it to a report / Data Visualization widget. The column appears blank in the field picker, and no data is displayed ...

  • Question

Resolved! Why is my ServiceNow PDI offline for than 24hours?

Why is My PDI still offline for more than 24 hours, and is there any way to bring it back online without losing my existing development work? Any help or suggestions would be greatly appreciated. Thank you!

  • Question

Login PDI

Hello, I am trying to login my PDI But it asking me to provide the username and password .for one account i am sure about those credentials though its throwing an error.For another account , I dont remember the password so i choose Forgot password . ...

  • Question

"Is In Hierarchy" - The struggles continue...

After upgrading to Australia, found some great success with the dynamic "is in hierarchy" function in List Views.  It works well to quickly filter a single list down to show all work on a manager and/or their sub-leader structure. Where I'm strugglin...

  • Question
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