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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Certification of CI Ownership or "The Ownership Shuffle"

I used the data certification feature for the first time recently to send tasks to the technical owners of our most critical business apps. We knew the ownership data we had wasn't great, but it was a start. The problem was that when someone received...

  • Question

Resolved! Service Impacted field in incident

After creating the Technology Management Services to establish the relationship between servers and business applications, we started experiencing an issue with the Impacted Service field on Incident records.When a Configuration Item (CI) is selected...

  • Question

Impacted service field on Incident form

We have created the Technical Management Service, TSO, and Service Instance in CSDM. Servers are currently related to the Service Instance through a fix script rather than a Dynamic CI Group. Since the Impacted Service field is not populating, can we...

  • Question

How to model Application components in CSDM

Hi Team,We are currently progressing our CSDM implementation and would appreciate some guidance on how to model Application Components within the CSDM framework. An Application Component is "a separately deployable component of an application that pr...

  • Question

Resolved! CSDM - App Service

Hi, I am working in a project where we need to define app service from the scratch and was wondering if we should use a specific Naming convention for the better use something like below Technology / Service - Operational Function- Environment (Prod,...

  • Question

Business Applications, SDLC Components, and Application Services

Hi Our company is starting to look into capturing the SDLC components in ServiceNow as we start to go deeper in the DevOps module in ServiceNow. Historically, we have captured Business Application -> Service Instance (example below). According to CSD...

  • Question

Knowledge Management REST API not return articles

Hi,when we try to call the API /api/sn_km_api/knowledge/articles with Oauth authentication and a user with admin role the response is no articles despite we have lots of published articles in our instance. I also tried with api/sn_km_api/v1/knowledge...

  • Question

CMDBTASK SLAs

Hello, Can you create SLAs on CMDBTASKs that are created within the CMDB Workspace through Data Manager Policies? Thank you, Adam

  • Question

Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Dashboard Visualizations getting out of order

Hello, We recently upgraded to Australia and is having problems with our Platform Analytics Dashboards.  When a user clicks on the home icon, the dashboard visualizations are out of order.   Sometimes refreshing helps but this is a consistent problem...

  • Question

Pre-migration cleanup activities

    The attched slide deck contains suggested cleanup activities to be done during the Platform Analytics planning stage. These actions are NOT required, but many customers find that the migration is much smoother following a cleanup of reports and ...

  • blog
  • Migration
  • Performance Analytics
  • Platform Analytics
  • Reporting
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