Hi All,We have an OOTB SaaS Integration with Microsoft O365 as per ServiceNow documentation. I am inputting new entitlements and noticing new products we don't have being pulled in by our Microsoft O365 Integration. PPN: W83-00001Product: Microsoft W...
Hi all,Does anybody have any idea on this?We’re facing an issue with the scheduled job SAM – Import Adobe User Subscription, which has been failing immediately since the Zurich upgrade.Based on our investigation, we found that the Organization ID was...
Is it possible to install Agent Client Collector without a Mid Server? I see in the .yml file that there is a set of lines that says you can configure the connection without a mid, but that didn't seem to work for me. Is this still a possibility, or ...
There is no defined process of HAM in customer environment, which means they are not managing the status of devices in servicenow.And the inactive devices will also consume sam licenses.How should we define a criteria to exclude those devices from l...
how i do integration for microsoft dynamic business central can you provide me source how i do i can;t find it anywhere production service now community youtube i am tried anyone knows about it plz guide me
I am getting missing cloud license type for red hat linux server and its showing non compliant no matter what i do.Any idea how to resolve it to improve the compliance?
I want to setup SG-Tanium and SG-Intune . I want to know what data does this two brings ? what does Tanium additionally brings other than intune data ?
We have not used SN SAM or SAM Pro, yet. It will be implemented, soon. I am preparing information for input into SAM Pro and am not sure how to "code" the mainframe software license metrics, i.e., MSU, MIPS, VU, etc. I have searched through the ...
How to add Publisher and Product in Sam pro and software model in sam pro.
Hi all, I am looking to start setting up Oracle within SAMP. We have entitlement belonging to different divisions and each division has their own contract. Does anyone have any pointers on how to set this up correctly so each division can see their...
Hi, We have enable the plugins for IBM Compliance. However, we were not able to have the integration to ILMT and/or Anglepoint. Now my question is, how can we upload the extracted consumption from ILMT to ServiceNow to reconcile with entitlements? An...
I came across this KB article: FAQ: Software Model field in the Software Discovery Model Table not populating - Support and Troubleshooting where it states:4. Do you find Software Model field updated in Software Discovery Models table.Take a note tha...
In some cases, the company may purchase additional licenses under an existing entitlement, especially when the cost per unit remains the same.In such scenarios, does the Software Asset Manager need to manually update and add the additional license co...
We have already integrated with O365. We are getting software usage , user subscription data but we are not getting software entitlements.Is it a manual process?
Hello, If customer has 100 SAM Pro licenses means, we can use to pull SW data from 100 devices OR 100 software's list in any number of devices? Regards