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software model not available in existing servicenow tables

Hi all ,  I have 1 excel sheet which has entitlement data to be loaded in software asset management. but the PPN or models not available in servicenow. so before loading entitlement data what are the steps to follow in order to create bulk software m...

SAM Pro Workspace Custom Role

We want to be able to limit visibility of the entire SAM Pro Workspace to a certain Publisher.  For example, we have a user that is only responsible for managing Oracle.  Would like to limit their role so when they access the SAM Workspace, they woul...

Goody6 by Tera Contributor
  • 500 Views
  • 2 replies
  • 0 helpfuls

few models are missing while loading entitlement

Hi all, I was given with 43k records via excel to load the entitlement data in servicenow sam pro  module. i have doubt if we import through import entitlement the bulk data then is there any impact?or through system import set is preferred for bulk ...

Guidance Required for Uploading Adobe Contract Data in ServiceNow

Hi Team,I need to upload Adobe contract data into ServiceNow. The customer has provided us with invoices from which we are expected to extract key information, such as the agreement number (which maps to the contract number in ServiceNow) and other r...

monica190 by Tera Expert
  • 484 Views
  • 5 replies
  • 1 helpfuls

ServiceNow SAM Pro project plan

Hello, We plan to move from SNOW to serviceNow SAM. I need to write high level plan for this migration. We currently use serviceNow as ITSM tool, just need to activate the SAM pro module. Please can someone help me out with what to consider in my pro...

bolatella by Giga Contributor
  • 2778 Views
  • 6 replies
  • 1 helpfuls

Software installation duplicate records

When duplicate installations comes from different discovery sources , then system marks one as active and keeps other installation records inactive in installation table . What if from the same source (eg :-sccm )if i get two duplicate records , at t...

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