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Creating inactive users report who are consuming software licenses

For every publisher, product and model, I need to create license usage reports for comparisons of active software licences with inactive or dormant accounts and ensure unused software licences or licences assigned to former employees or employees on ...

iamkurt by Tera Contributor
  • 564 Views
  • 2 replies
  • 0 helpfuls

Resolved! Planning for SAM license - How to get Saas info

I plan to license SAM; hence, I must provide the "SaaS Subscription User -Count."  Where do I check the details? What info does it capture under this Saas subscription?  

Prabhu6 by Tera Guru
  • 1164 Views
  • 4 replies
  • 0 helpfuls

Asset Lite vs ITAM - SAM Pro and HAM Pro

Hi Team,Would need help to understand the difference between Asset Lite functionalities available with base ITSM vs the dedicated ITAM - SAM pro and HAM Pro  Since for many small companies with less than 5 to 10k assets, proposing the dedicated SAM a...

Software Usage data from JAMF SGC

Hello all! We are currently implementing SAMP but are having some issues with software usage data coming from JAMF. So far we have completed the following steps.1. Created reclamation rules with related software process.2. Activated and executed the ...

Don Hall by Tera Contributor
  • 231 Views
  • 1 replies
  • 0 helpfuls

Import multiple User Allocations from an Excel file

I opened the Entitlement Import template and see this. I want to ask where I could find the Update Template. I'm trying to upload multiple User Allocations (to User Allocations table), not entitlement. Thank you!   

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ThuDuongN by Tera Contributor
  • 343 Views
  • 1 replies
  • 0 helpfuls

Servicenow developer

Hi all, Here is my question, there are two reference fields are from the same table, Sub-account field is depends on account field,1.Account2.Sub-account I need to fetch the data into these two fields from the respective table, the sub-account field ...

BhupathiC by Tera Contributor
  • 209 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding Overriding Licence Cost to discovery without entitlement

Hi there again, I have a question regarding Overriding Licence Costs.  I have a set of discovered software that all have software models but those models are not available in the classic view of the overriding software cost, in the SAM Workspace the ...

andynewey by Tera Expert
  • 317 Views
  • 3 replies
  • 2 helpfuls

Create Transfer Order Lines for Assets in bulk

Hi all, We are using Transfer Orders to move Assets between Stockrooms so this process is done in a controlled and track and traceable way. On a Transfer Order, Transfer Order Lines have to be created for each Asset that has to be moved what is logic...

Ed Laar by Mega Guru
  • 1210 Views
  • 7 replies
  • 7 helpfuls

Best Practice to Manage Licensed Software Model

Hi Experts, We have enabled the sam property to create software model for the non licensed software install from discovery, where during normalization software model will be automatically created if there is no corresponding software model is availab...

antony4007 by Tera Expert
  • 473 Views
  • 4 replies
  • 1 helpfuls

Best practice for importing license records without PPN numbers

The product name list received from the customer included PPN numbers, so I downloaded an Excel template from "Create Entitlement" in Software Asset Workspace, filled in a small number of sample records, and uploaded them.The records with PPN numbers...

nagaryu by Tera Contributor
  • 408 Views
  • 2 replies
  • 0 helpfuls
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