SAM Pro Data Model
Here is a simple SAM professional data model from SAM Intensive program.
Forum Posts
Resolved! SAM Pro java verification Yokohama
Hi SAM experts, I am new to SAM Pro: Below is the problem statement please help me with some pointers: Some years ago, we created the Custom Product: Java XXX paid to distinguish free java versions from to be paid java versions. We set all java ins...
O365 Integration SAM - Collect Office 365 Usage job and SAM - Import M365 User Subscriptions failing
Hello All, I'm facing a challenge in identifying the issue. why SAM - Collect Office 365 Usage job and SAM - Import M365 User Subscriptions scheduled jobs are failing? This is happening from past 3 weeks. before that it is working fine.How to and whe...
Global cost for all software assets
Hi everyone, We are wondering what unit cost to put in some software entitlements since for some publishers, we receive a quote with only one price that contains every asset of that publisher. We asked the publisher to give us the unit cost for each...
SAM Pro Software Usage Information
In which table software usage information is collected in ServiceNow for SaaS and Installed based software applications? Is it different for SaaS vs. Installed or Same?
SAMPro Group Allocations where?
According to the ServiceNow Store release notes around SAMPro:- Efficiently manage user allocations in bulk using group allocations: Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation fe...
Resolved! Sql Developer Editions Licensing
Hi Team I am confused on how to license SQL Developer editions. We have SQL Server Standard/Enterprise editions, Looks like developer editions are part of downgrade rights in SQL Standard software model. The confusion is , can developer editions in s...
entitlement data display name becomes empty
Hi all, I was asked to load custom entitlement data into servicenow software entitlement (alm_license)table. But display name is missing after 3 business days after loading. so while checking the updated by field shows system. Can someone please sug...
How to integrate ascendo ai with servicenow csm fsm workspace
Hi Everyone, Is anyone implemented the Ascendo ai with servicenow csm fsm workspace. Can anyone help me how we can integrate with step by step process.
Managing ServiceNow Licenses on SAM Pro
Hello all,We are in implementing SAM Pro for all SaaS slutions in the company.Does anyone have experience / knowledge of how to get ServiceNow Licenses into SAM?I know there's the Licensing Module. But there is no Connector for ServiceNow. We want ev...
Microsoft Entra ID integration
We are using the Microsoft Entra ID integration - the data gathered is shown in 3 separate lists SSO Applications, SSO Groups and SSO users - is there any way to get all 3 sets of data in one list with timestamps? - the idea is to build up a picture ...
Adobe Usage ( Last Used)
Hello ServiceNow Community,We’re currently integrated with Adobe and using SAM Pro to manage our licenses. Last year, we were able to see usage activity in the “Last Used” field within SAM Pro. However, for 2025, we are no longer seeing any usage dat...
SAM Workspace - Customize (Filter) which Publishers and/or Products are shown to different viewers?
All, Viewers have different corporate responsibilities and I would like to customize or filter what is displayed in SAM Workspace based on the viewer. For instance, if the viewer is responsible for Microsoft/Server based software, I'd like to s...
Publisher field auto populate returns no results or an invalid reference error
Unusual issue resolved — sharing in case it helps others!While working with the Publisher field on new Software Models or Custom Products, I encountered a baffling issue: typing "Microsoft" yielded no relevant results, and pressing enter triggered a...
Resolved! Is Saas Integration Plugin (com.sn_sam_saas_int) with SAM Pro is chargeable or free? Adobe/Microsoft
Hello Experts, I am curious to know if the Saas Integration Plugin (com.sn_sam_saas_int) with SAM Pro is chargeable or free.I want to go for direct integration for Adobe and Microsoft for all subscription licenses for my client, but the client has do...
