Hi Community,I would like to implement ServiceNow in my company to manage:IncidentsService requestsSoftware assets (licenses)Context:Organization size: 700 end users (requesters)Agents: 2 fulfillers (IT/HR agents)Goal: Find a cost-effective solution ...
Has anyone created consumption rules in addition to the OOTB rules? I've got a requirement where I need to build a consumption rule for specific cities and I was wondering if creating additional consumption rules was straight forward.
Hi, We have systrack integration where we are planning to map Software name from systrack to Product name in software instance table, but noticed that product name field is reference of cmdb_ci_spkg and we dont have much data in cmdb_ci_spkg table, a...
Hello, can someone tell me what the SAM Background Policy (with osqueryd) is really doing? as far as i understand it only writes the marker.json file, so why is it scheduled every 5 minutes? Would it be enough to schedule it once a day if the snapsho...
Is it just about mentioning the PO number in software entitlement table? Or does ServiceNow recommend having a process around it? Would someone kindly explain?
Hello Community,I am currently moving forward with installing the SAM (Software Asset Management) plugins on our production instance with a domain-separated environment.During installation on our DEV instance, we faced several issues such as:SaaS Ove...
Hello Community,I am currently moving forward with installing the SAM (Software Asset Management) plugins on our production instance with a domain-separated environment.During installation on our DEV instance, we faced several issues such as:SaaS Ove...
Hi All We are implementing SAM in our ServiceNow Instance and our 3rd Party support very early on called out that there was a dependency on SCCM to support some functionality. We are retiring SCCM and have InTune and we were already aware in our team...
Can anyone tell me how to "unassign" a record from "Related Entitlements". I do NOT wish to delete the related entitlements. It needs to be reassigned it to a different record. Thanks,Cathy
Hi all As part of SAM pro implimentation i have to integrate Salesforce, but when i try to integrate with SAAS integrattion , but the client has SSO login configuration due to which i am not able to log in tot he salesforce to allow the data to flow...
Hello All,Can anyone help me to understand the exact definition of these field in the entitlement import template?Wanted to understand the use of Condition Name and Unit of Consumption so that I can we decide if I can skip or need to update these fie...
We have a custom discovery tool - "Systrack" that is being used to get the software installation detail and is populating the software instance table. Now after enabling SAM Pro, when we run migration to migrate the data in CMDB_SAM_SW_Install. I hav...
Does anyone know what type of license metric to use when entering an entitlement for the following Cisco Thousand eyes software models Cisco ThousandEyes subscription (TE-SUB) Cisco ThousandEyes - Internet Insights per Package (TE Insights)Cisco Thou...
Hello,When implementing SAMPro, ServiceNow suggested that we not enable automatic software creation for licensable products due to the potential volume. Is there any way to allow the system to automatically create software models, but perhaps by a s...
Hi I'm working on service portal and I the cloned "jny create journey home" after cloned and added the widget in page designer and added my custom code at that time also the UI screen is working fine but later when i removing the unnecessary my cust...