Adding Requested for from my approvals widget service portal
Hi All,Please provide a Solution solution for Adding Requested from my approvals widget service portal
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Salesforce Integration
Hi All, One of my customers have multiple Salesforce instances (multiple instances and not single instance multiple Orgs) and the ask is to integrate all those instances with ServiceNow SAM Pro. Is this possible ? Regards,Arun
Salesforce integration with SAM PRO using mTLS
Has anyone implemented Salesforce CRM integration with SAM PRO using the mTLS authentication? I understand there is documentation for the same using Oauth tokens but our specific requirement is by using mTLS.
Is there any way to check the adobe publisher pack payload ?
Hi Team, Is there any way to check the publisher pack payload and the publisher pack payload is configured using the integration profile. Please guide me on to acheive this .? Because the user allocations data, software installations data and softwar...
can I do Saas integration without any adobe CC product
can I do Saas integration without any adobe CC product ? if no , how to deal with this kind of situations how does reclamation will work in such cases ?
Complete list of software products independent of version and software model for the TRM.
We have a requirement to provide a complete list of software installed in our environment to compare/update the TRM. I have found documentation that suggest using the cmdb_sam_sw_install and the cmdb_software_instance tables, however the generated re...
Is the software model field in the discovery model table deprecated?
I came across this KB article: FAQ: Software Model field in the Software Discovery Model Table not populating - Support and Troubleshooting where it states:4. Do you find Software Model field updated in Software Discovery Models table.Take a note tha...
Resolved! What happens in SAM if desktops/laptops are taken offline and no longer discoverable?
Do available licenses get update if desktops/laptops are taken offline and no longer discoverable but the software is not uninstalled? Scenario: If a desktop has not been discovered for 12 months. Do the licenses consumed by that desktop become avai...
Resolved! SAM Pro - How to get Software Model Lifecycle data/ records related to Software Models?
Hi SNC, At the moment we are implementing SAM Pro for a client. The setup is as followed: 1. SN Discovery scans the IT landscape and generates Software Installations [cmdb_sam_sw_install]. 2. SN Discovery generates Software Discovery Models [cmdb_sam...
How can I get annual entitlements on a multi year contract to show in renewal calendar?
We have a multi year contract with associated assets which are annual subscription entitlements. The entitlements aren't showing on the renewal calendar, I think because the contract is not up for renewal, even though the entitlements are. What do ...
Resolved! Use SCCM SG for PCs or Microsoft Intune SG for PCs?
Hi! Hoping I can get some advice on this topic please. We are using SAMP, have SCCM plug-in implemented and will be moving to SCCM SG within the next few weeks. Since SAMP implementation, we continue to battle with getting Windows PC details showi...
SAP S4HANA and ECC free spokes?
We want to pull entitlements from SAP ECC and S4HANA into ServiceNow SAM Pro. And we want to use free spokes. To establish integration between ServiceNow and SAP, is this the video I need to follow? What confuses me is that it means Source-to-Pay. I...
Should we update Product Type field in Software Discovery Model?
In Software Discovery Model we have one field Product Type. I understand this data comes from Product record and in the Discovery Model form Product Type field is read only. But I see, from list view this field is editable. Is there any risk if we ch...
Your flow cannot be found. Flow sys_id:An error
I am getting this error "Your flow cannot be found. Flow sys_id:. Can anyone please help me with this.@Ankur Bawiskar
Unable to get Fixversion from payload in sublow while doing Jira integration
We are trying to integrate servicenow with Jira we are using bi-directional webhooks we need to get fixversions of a Jira issue in the sublow we have used the below script on the filed to get fixversion but unable to get it var shortDesc = fd_data.s...
