Hardware Asset - Display Name field - alternatives?

WB
Tera Expert

I'm interested in input on the pros and cons of the idea, to use a Serial Number + Model concatenation as the value shown in the Asset field of the CI record while continuing to use the concatenation of Asset + Model in the Display Name field of the Asset record.

Out of the box, it seems Asset Tag + Model form the Display Name, which syncs to the corresponding CIs Asset field. 

To summarize, the idea is to create a custom script to: 
* Prefill the CI Asset field with "Serial number + Model"
* Prefill the Asset Display Name field with "Asset Tag + Model"

Input on the pros/cons of this idea, your experience changing the way these fields prefill, or unintended consequences we may not be visualizing would be greatly appreciated.

Thank you.  

1 ACCEPTED SOLUTION

emir
ServiceNow Employee
ServiceNow Employee

Recommendation: Leave as is.

The default name is given so the Asset Manager has something to see rather than {empty}. Once the Asset is created, the corresponding CI is created as well. The references are just displaying the name of the Asset/CI.

Once the CI is found (by Discovery, etc) it will get a name and that name will sync over to the Asset side as well. So all of your work above will be overwritten by the workflow.

Asset managers usually use the Asset Tag to look for Assets instead of the name. My $.02 YMMV

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3 REPLIES 3

emir
ServiceNow Employee
ServiceNow Employee

Recommendation: Leave as is.

The default name is given so the Asset Manager has something to see rather than {empty}. Once the Asset is created, the corresponding CI is created as well. The references are just displaying the name of the Asset/CI.

Once the CI is found (by Discovery, etc) it will get a name and that name will sync over to the Asset side as well. So all of your work above will be overwritten by the workflow.

Asset managers usually use the Asset Tag to look for Assets instead of the name. My $.02 YMMV

WB
Tera Expert

Good points, thanks.

WB
Tera Expert

Your answer was spot on!  I learned today that the idea to concatenate the values was attempted and Discovery overwrote the values as you predicted!  Fortunately in a sub-prod instance.  Your answer is marked correct!