Hardware asset request flow

Kenneth3
Tera Guru

Hi,

When using the OOB flow 'Hardware asset request flow', is the asset that is requested also being subtracted from the stockroom inventory?

Best regards,
Kenneth

1 ACCEPTED SOLUTION

CMDB Whisperer
Mega Sage
Mega Sage

If you are referring to the one in Hardware Asset Management Professional, then the request goes through a sourcing step in which the fulfiller determines whether the request can be pulled from local stock, and if so, then the existing asset is moved from stock to the deployed user/state/location -- and if it is a consumable, then the quantity is subtracted.  If the sourcing step requires transfer from another stock room, then this would only happen after a transfer order is completed.  If sourcing step requires procuring new inventory from a vendor then this is obviously not pulled from stock (except in the case that the shipment resulting from the purchase is received into stock).


The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.

View solution in original post

2 REPLIES 2

CMDB Whisperer
Mega Sage
Mega Sage

If you are referring to the one in Hardware Asset Management Professional, then the request goes through a sourcing step in which the fulfiller determines whether the request can be pulled from local stock, and if so, then the existing asset is moved from stock to the deployed user/state/location -- and if it is a consumable, then the quantity is subtracted.  If the sourcing step requires transfer from another stock room, then this would only happen after a transfer order is completed.  If sourcing step requires procuring new inventory from a vendor then this is obviously not pulled from stock (except in the case that the shipment resulting from the purchase is received into stock).


The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.

Daniel Slocum
ServiceNow Employee
ServiceNow Employee

@Paul Coste gave you a solid answer for the HAM product.  If you are using the Asset plugin, the answer is similar. In the Sourcing Step, if you choose to source from existing stock, yes the asset is deducted from stock. If you elect to create a purchase order, then stock values are not affected.