ZScaler integration with servicenow

Hello Everyone, Does anyone worked on ZScaler with ServiceNow integration to create CI ?If so kindly share any inputs RegardsVengadesh

Workday Integration with ServiceNow – Access Issues with Integration User

 Hi All,We are currently working on integrating our Workday system with ServiceNow to track software subscriptions. As part of the setup, we created an integration user in Workday and assigned domain security access based on the roles and permissions...

Pop up came up whenever the comments posted on the RITM

Hi All,There is one pop up came up whenever the additional comments posted on the RITM that "Comment cannot be viewed by technicians until work begins on the Requested item”. But it should not trigger whenever the comments posted on RITM.   

Configuring Permissions in ServiceNow for Software tracked via SAM Pro

I have several users who have the same job and their job entitles them to things like a work computer, a cell phone, and a software license at a certain permission level. How would we configure this in ServiceNow?

Problem with flow designer execution

I wanted to update state and justification field of records in a Table through submitting a catalog item with same field names and selecting record number. I have created a catalog item and attached a flow to same. It is not updating fields as requir...

What is software asset workspace

Hi Experts,  I am new to SAM. I was going through Software Asset workspace but not getting any article which provides complete detail about it. Can anyone share any link or documentation where each and every bits and pieces of Software Asset workspac...

i have followed all the step but not able to solve the issue

Removal Candidate Notify User

As per the document, when notify user checkbox is selected then notification is sent for user to provide justification. I don't see such configuration or notification with this body is configured in ServiceNow. Along with, what will happen when user ...

Instance Government Data Center

Does ServiceNow have an instance called Government Data Center? If not based on the part # we were provided (PROD00064) #what would be the be the closest title?

Looking for Feedback on SAM Pro with Agent Client Collector – Data Accuracy Concerns

Hi everyone,We've had SAM Pro implemented for over a year now, using the Agent Client Collector (ACC) to track software usage across our environment. While the setup is stable, we're still facing challenges when it comes to trusting the accuracy of t...

Software Models

Are software models required if you are not using software asset management? Do you need to create a relationship between a software model and a business application?

Regarding Oracle Database and WebLogic Server licensing in cloud environments

what are the prerequisites in ServiceNow instance to integrate Oracle Database and WebLogic Server licensing in cloud environments 

[Important/Urgent] SAM FOUNDATION - REMEDIATION WORKING

Hi folks,I have a requirement where I need to implement the remediation options that come out-of-the-box with SAM Foundation. Has anyone worked on SAM Foundation or implemented it for any client or customer, and used remediation options when a reconc...