Resolved! Can a product catalog item be created without creating a software model
Can a product catalog item be created without creating a software model? This would be for non-licensable software that there is no entitlement.
Forum Posts
Understanding the Jamf + ServiceNow CSD2.0 Integration Challenges
Over the past few days, while working on the JAMF and ServiceNow integration for CSD2.0, we encountered a significant blocker related to how application data is fetched and the APIs involved. I’m sharing our findings here so others can be aware of th...
Resolved! Is Microsoft Visual basic.net Standalone licensable? or Non licensable or part of any suite?
Hi Community,We have 2,000+ installs of Microsoft Visual Basic .NET in our environment and need help confirming the correct SAM treatment.Is Visual Basic .NET licensable on its own, or should these installs be treated as non-licensable or part of any...
Data is not visible on software asset analytics dashboards in software asset workspace ?
Data is not visible on software asset analytics dashboards in software asset workspace , I have installation data availble in software installation table , but still , this widgets are showing as there is no data for the selected critera please conta...
Resolved! Incident
Hey guys , there is incident table in the list as logged in as a admin i can see 15000 recordds and when i log as other user , i can only see 10000 records . what could be the reason behind it. What could be the reason behind it .Thanks in advance Sr...
Required by (device) is empty for few records after reconciliiation whereas requiredby(user)not empt
Required by (device) is empty for few records after reconciliation whereas required by (user) is not emptySerial numbe, device name, installed on is correctly available in install record.
Cloud PC Discovery with ACC - Usage Data Error
We have had numerous issues with ACC getting usage data from our devices. We now have a further issue with our M365 Cloud PC's related the the Userassist folder in the registry. ServiceNow have advised its related to the ServiceNow User Account and R...
Resolved! 'Set Catalog Variables' action not available in Flow Designer
What is the trick for getting this action to become available? I thought it was in one of the spokes but I can't find it. Thx!
In the software asset management workspace , In the success portal in the overview tab:
In the software asset management workspace , In the success portal in the overview tab: Projected savings dashboard widget is showing no data available.How can i see the data?And How can i check is that is there or not?Any schduled job needs to be ru...
Help me with SAM PRO topics.
Hi, Can someone please help me with the process of Renewal through Sampro. How do to renewal process in sampro from strarting to end. And how to user different tables and other topics of Sampro. And other topics.
Resolved! How can you add a resource to the SPM project?
Hello team,How can I add a resource in SPM Project Management? I am currently receiving the following error message.Thank you very much.
Resolved! How to fetch total cost field in contract record an
Hi, I need to fetch total cost field from selected contract record in my catalog item and auto populate that fetched total cost value into cost variable (single line text) Thanks in Advance
How to export reports in Software Asset Workspace
Hello Experts (@Daniel Slocum) Kindly let me how to export the data in Software Asset workspace? In classic version, we used to right-click and it showed the option for export and we could export almost all reports this way. In workspace, I can see e...
SAMPro - Ignore Adobe installation data
We are using subscription based licensing model for Adobe products and do not consider installed software into consideration during reconciliation. Here the problem is ServiceNow is considering installed data for reconciliation and showing the produc...
SAM Pro Reconciliation Issues
We’re experiencing an issue where inactive users must remain associated with their assigned devices because of a lengthy recovery process for remote users. This prevents us from updating those devices to an In Stock status. As a result, SAM Pro conti...
