I am taking the SAM Fundamentals on demand course and attempting Lab 4.3.1. When I get to the Overlapping Usage this tab is missing from the Software Asset Workspace in my lab instance. I don't think I've missed any of the prereqs but happy to take...
Hi community,The below is for MS SQL Enterprise... does anyone know how to solve the 'Undetermined' Reason when you have installs requiring action?  
Hi all, I am not sure if there is a method to capture the information I require, but I thought I would ask you guys. My company is using the 'published' field in the Software Models table to identify whether a Software Model will be available in the ...
Hi,We were working on software entitlement import with the purchase date using OOB entitlement import from s/w asset workspace, but during the import, our Purchase date & Start date are set to the current date, & the end date is not getting fetched. ...
Hi Everyone, I’m currently working with software subscription data in ServiceNow’s SAM Pro, and I’ve noticed a discrepancy in compliance behavior that I need clarification on.I imported two sets of data into the samp_sw_subscription table: Microsoft ...
After upgrade to xanadu version.In Sam adobe direct Integration Sam-import adobe user subscription scheduled job is getting failed. Please let me what should be done for this.
We're currently running Service Graph Connector for Microsoft Intune to pull computer/device/SW installation data into the CMDB. We're also running SAM Pro. I have a query about how ServiceNow reconciles potentially uninstalled software installation ...
Hi there, What is the criteria for a publisher to be listed in the dropdown of the run reconciliation option. I was advised that it was just where there was entitlement but this is not the case with our installation. For reference we are a set of re...
I am currently studying SAM and M365 integration.For example, assuming an environment where M365 integration is complete and Software Model and Software Catalog Items are correctly created, I have come to the understanding that [When an end user appl...
Hi We do not have SAM pro enabled for our client, we are using ITAM which comes with ITSM plugin.Currently whenever end user raising any request from portal, software allocation happening based on models but i would like to segregate it based on BU....
This is about Software Asset Management Pro I am currently onboarding some Microsoft Perpetual Licenses.Do I have to be accurate about the License Metrics when I import? For ex - Microsoft Windows Server 2016 which has PPN → R18-05173. If I enter thi...
Hi,I am implementing sam pro and I have got the list of entitlements. We have 300 products and the license type = subscription.Using OOB saas integration , we are able to get the subscription information for few products like adobe, O365.Discovery is...
Hi Community,Does anyone has any idea or manage to hide this part of the screen from the ITAM sourcing screen? Just wanted to understand whether this a major customization or is this something that can be easily done?Thank you.
Installation records discovered for Microsoft Copilot are missing the edition details.While the version information is captured, the edition (e.g., Copilot for Microsoft 365, Copilot Pro, etc.) is not populated.Is there a recommended way to retrieve ...
Hi Team, we are doing an integration with Saas Microsoft 360 with ServiceNow Saas. while doing a connection, we are experiencing below error message however the connection status shows successful. Error: {"error":{"code":"Authorization_RequestDenied"...
