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Hi Community, I’m trying to understand how the “Ignored” status is set within SAM Pro, specifically in the Entitlement Import process. I regularly see entitlements marked as “Needs Review,” but I’m unclear on how or when an entitlement is assigned th...
Hi all,Is anyone using the License under management flag? I understand the need for the ability to ignore software products that are not under SAM, but I have problem with it automatically marking it as compliant. By marking the license under managem...
1. How are software installations determined to be inactive?-What conditions or rules are evaluated to mark an installation as inactive under ignored installs? 2. What is the purpose and significance of an inactive install within Software Asset Manag...
Hello, We are just getting started testing the SAMP system. I know we can make a custom PPN in cases where there are no "publisher part numbers", however, being that Acrobat Pro DC if often used, we are wondering if anyone knows what the publisher p...
Hello team, We just started with using the ACC agents for the ServiceNow Discovery. Its bringing all the good stuff related to OS details and running processes, software installations. What we are looking for is Database Instances. Can we have the da...
Hi all,Does anyone have any knowledge of what exactly the Stale Subscription column in the software subscription table is telling us?Personally I would've thought it would be to highlight subscriptions that had not been updated in X amount of days bu...
Hello, I was hoping to have come guidance on how to capture middleware End of support Lifecyle software in ServiceNow.
Hi Community,I am facing an issue with the Workday Direct Integration for Software Asset Management (SAM). My integration is using a SOAP connection. The scheduled job is failing, and I am seeing a specific script error in the execution logs.The Setu...
I hope this is the correct board to post my question. I have admin + snc_read_only roles in my Zurich instance, however, when viewing onChange catalog client scripts, the variable sys_id is being presented instead of Variable Name. Is this a limitati...
Hi I am trying to access samp_sw_package table where SAM pro is enabled, trying with sys admin Id which has SAM_admin role as well but getting "Number of rows removed from this list by Security constraints: 20" error. Any thoughts ?
This form has not been configured for workspace error message/pop up message. How to resolve?
Hi Everyone, I have noticed that Service now is not showing End of Life and End of support for Salesforce CRM products such as Service cloud, Sales cloud, Customer Lifecycle analytics, Salesforce shield etc. EOL/EOS is only coming for products like S...
I am looking for some insight into how you manage Adobe Creative Cloud entitlement (alm_license) and user allocations.For example, we have purchased 20 licenses for Adobe Photoshop, which make up our Adobe Photoshop entitlement.However, some users ha...
I wanted to see the details of the Entitlements and the software associated with it. Need to provide details / evidences that the appropriate licensing was obtained for audit purpose. Software is authorized or not.
Hi All,Zurich release:We have per socket entitlement for RHEL Server and also RHEL Virtual Data Center.We also have Linux servers being discovered in Google Cloud that have Cloud License Type BYOL. These servers are correctly listed in the key values...
