How to prevent duplicate CI creation when a new Hardware Asset is created?

[mohitchauhan]

Hi Experts,

Background: I have activated the OOTB Business Rule "Create CI on Insert" on Hardware Asset table which creates a corresponding CI whenever a new Hardware Assets gets created in the "alm_hardware" table. It also creates a duplicate CI if a duplicate Asset is created.

I have also created Asset-CI field mapping where a field called "Hostname" becomes CI Name .

Requirement: Restrict the creation of duplicate CI based on CI Name.

I believe this is not handled in OOTB Business Rule or the Script Includes called in it. Also I am not sure if IRE has to do anything with this type of CI Creation.

Please suggest what would be the best solution for this.

[Patrick Laroch1 · Accepted solution]

I believe the creation of a duplicate CI being created when a duplicate Asset is created is not a problem. Why are duplicate assets being created?

[mohitchauhan]

Hi Patrick,

Sorry for my late response. I was raising the same concern with the client as to why they want duplicate Asset being created at first place. I was given the reason that they cannot control whether an Asset comes into the system first or a CI.

But ultimately for now, they have agreed to restrict created duplicate Asset records rather than managing CI duplication while auto-creation.

Thanks.