Reconciliation for product

[adilalee200]

hi guys i am new in SAM do you know about reconciliation product list

I need to determine and configure the managed products targeted for reconciliation within SAM Pro to ensure accurate license compliance tracking.

Acceptance citeria: A list of products that will be evaluated under the reconciliation process in ServiceNow has been determined and configured

[BharatC]

Hello @adilalee200 

Ithe Reconciliation Product List in ServiceNow SAM Pro is basically the list of software products that you decide to include in license reconciliation.

Not all discovered software is reconciled by default — only the products you enable.

To configure it:

Identify key software (e.g., Microsoft, Oracle, Adobe)

Go to Software Models

Enable reconciliation for those products

Ensure proper normalization/mapping

Once this is done, those products will be included in reconciliation and you can track their license compliance.

If this helps, please click on Helpful

[SAMfluencer · Accepted solution]

Hi @adilalee200 ,

SAM Pro only evaluates products where the License Under Management flag is set to true on the Software Model (cmdb_software_product_model) record. Everything else is ignored by the reconciliation engine - no compliance position, no shortfall, no surplus. If a product isn't flagged, it effectively doesn't exist from a licensing perspective.

How to decide what goes on the list:

• Discovery coverage exists - Is there install data in  cmdb_sam_sw_install? No installs = no reconciliation value.
• Entitlements are in place - Do records exist in alm_license ? Without this, you'll just generate an unresolved shortfall.
• Normalisation is confirmed - The product must be matched to a Publisher + Product + Version via the Content Library. Unmatched titles won't reconcile cleanly.
• Reconciliation model is assigned - Per Device, Per User, Per Core, Processor-based - this needs to be correct before the engine runs, not after.

For a deep-dive on how license type and metric interact with reconciliation calculations: SAM Pro: How license type and license metric affect Reconciliation

Prioritise by license risk: Microsoft, Oracle, IBM, Adobe, VMware typically come first. Anything under active audit or renewal pressure should be fast-tracked.

For understanding SAM system properties that control reconciliation behaviour  Explained: SAM System Properties 

Useful reference threads

• 🔗 How does Reconciliation work in SAM Pro?
• 🔗 Best Practice: Managing Licensed Software Models
• 🔗 Installs Requiring Action on the License Workbench
• 🔗 How to Troubleshoot Reconciliation Failures
• 🔗 SAM Pro Reconciliation Rules

If this helped - amazing, you're welcome, go click Helpful and Accept as Solution. If it didn't - well, at least you learned what not to do. Either way, we grow. 

Cheers, Abby

ITAM Principal Solution Architect

[Tanushree Maiti]

Hi @adilalee200 

Check if this posts help you.

https://www.servicenow.com/community/sam-articles/microsoft-365-optimization-with-sam-pro-part-1/ta-...

https://www.servicenow.com/community/sam-articles/microsoft-365-optimization-with-sam-pro-part-2/ta-...

https://www.servicenow.com/community/sam-forum/sam-pro-reconciliation/m-p/1312039

https://www.youtube.com/watch?v=ytFkTpTf5ko&t=27s

https://www.youtube.com/watch?v=-80kNkoSFvQ&t=19s