SCCM discovering model number in CI record but not in Model record

[eliasdimopoulos]

Hi

We are running discovery for CMDB using SCCM

We are discovering each CI successfully however we, discover the CI hardware model number in the CI record.

We would like discovery to populate the Model Number on the model record and use the model number on the model record to display on the CI form

Currently discovery is populating the model number on the CI form but this is not reflected on the model number on the model record

I have included the CI record and Model record screen shots for reference

Not sure if I'm going against any best practices trying to do it this way. 

Any help would be appreciated

Regards

[mikewhalley · Accepted solution]

The OOTB Best Practice is to create the asset record first (following procurement/receipt) which is linked to the hardware model. This auto-creates the CI record which includes links to the hardware model and the asset record. You can easily set up a rule that stops the auto-creation of asset records when a CI is discovered without a corresponding CI/asset record - this would eliminate the problem that you've described.

I'm not sure if this totally addresses your problem, because I'm sure there are nuances in your business processes which need to be explored.

Regards,

Mike Whalley

Business Process Consultant

ServiceNow.

[Sama4]

Hi Mike,

Just to understand , we have SCCM connector and from the OOB transofrm maps , records are created for workstations and also the related with model ID.

I am just trying to understand if we are creating model records from this ( yes if there are no match) and if so I see the target table function is OOB commented (script include - MakeAndModelJS). Wanted to unerstand the exact flow here!

[Houston Vargas]

Same setup in our org. Was there a resolution to this? Basically, we use the Service Graph Connector in SCCM to populate our devices, and the newest Asset Management module.