VR: CI with unmatched CI class says record not found when clicked on it from CMDB CI table

[sath]

Hi,

We have only one CI under discovered items table with unmatched CI class, able to access/open the record from discovered items table. Can see the record on list view of cmdb_ci table, but it says record not found when trying to open it from the same and not able to delete it. Please assist.

[alvinbm1]

Have you tried using a background script to delete that record? 

[sath]

Hi @alvinbm1 , We have reached out to HI to delete that orphaned record, thank you.