Is there is a way to have the search result behave the same as the KB articles?When we create quick links in ECPro they are created in the sn_ex_sp_quick_link table. When a quick link record is opened, there are several related lists at the bottom.Th...
Hi everyone,I’m troubleshooting an EVAM configuration.I have two areas showing records: Recently Viewed and Suggested.The Suggested records are working correctly, but the Recently Viewed section is blank / does not display the expected records.I have...
I dont see the instace - dev296017 that had created few months bak, can you check and update please
I have connected two Citrix cloud customers to test instance, basic data import is ok (Published Applications, Published Desktops, Machine catalogs, Delivery Groups, Application Groups) but as I have created Data Import Policy's for VDA's, it does no...
Hi,We have auto reject enabled on catalogue approval models. The approver receives reminder emails are intervals advising 'This is a reminder that you have a pending approval for the following request. Please note that this request will get auto-rej...
Hello,I've just started to the elearning so to learn about ServiceNow. The trainging suggested that I create a PDI free account (Personal Developer Instance) and do some practical tests. I have just cretaed my PDI account, and when I connect, I see t...
In a case table the category-subcategory fields are interdependent. There are nearly 30k case records. We need to update the category/subcategory values in the active cases.ex:old values:category- hardwaresubcategory - laptopNew values:category: hard...
Hi Guys,We build some inbound rest endpoint inside ServiceNow instance(Internal Instance) & we want to access these rest endpoint using some application, postman, curl command and other ways.I need few guidance how can we setup KAA Certificate (mtls)...
Hello all! I am helping to redesign my organization's review process for our knowledge articles and would like some advice from those of you who already have a good process in place at your organization on how you utilize the "Valid to" field. I know...
We're currently making an API call using flow designer and the API owner had a strange request. He is requesting that in the GET call we include data in the request body. The problem is that GET is the one HTTP Method that doesn't show the Request ...
I have a Service that is wrongly classified as "Tag-Based Application Service" in the table "cmdb_ci_service_by_tags". I would like to move it back to Service Instance under "cmdb_ci_service_auto" table. What is the best way to remove all the Service...
We have a requirement to create a dropdown containing a list of all available reports in ServiceNow. When a user selects a report from the dropdown, only the selected report should be displayed to the user.The selected report can be displayed either:...
I have a query in catalog item which is having 2 list collector variable type, and it is referencing to question_choice where it is having same set of choices for the 2 variables.As per my requirement whenever i choose the choices from variable 1 lik...
Hi Team,Our agents mainly uses CSM/FSM Configurable workspace to access all the Tickets. There is a need to show playbook to capture and process some information on Incident Task. Could you please guide me on how to enable Playbook for CSM/FSM Config...
I would like to learn more about how to use templates, especially with incidents. Where can I find more good documentation that explains what is possible and how to use incident templates ?
