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Good morning everyone! I'd like to clarify a question regarding ServiceNOW integration. Currently, we use JIRA to handle demand escalations between ou teams (Institutionalization, N1, N2, N3, Database, and Product Team), where each incident is handl...
I went on vacation and didn't log into my dev instance for 10 days. The automated email says it was deleted yesterday, is it gone forever? I had built out some significant integrations.
Same User added more than once in a group.I want to make a report I tried with sys_user_grmember table, but it didn't help.#reports
I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...
How to add metric instance table , case and case task table in a database view
For RITMs that do not have any workflow or flow, the RITM is getting closed as Closed Complete when a manually created SCTask is set to Closed Complete, even though another system-generated SCTask is still in On Hold state. Please help if there are a...
Hi allWe have a somewhat weird issue in our solution, and I haven't found any mention of it other places, so I wondered if anyone have seen something similar.Sometimes when an image has been a copied into a comment on a case through our customer port...
Hello. I have a URL field on a report (see attached example) Instead of displaying the entire URL, I would like it to be a link titled "Enter Time Card" and then if you click on it, it takes you to the URL. Is this possible?
I am trying to create a Requested Item report and chose columns from the catalog item variable. This has always worked in the past (before Zurich). Now, however, when I run the report, those columns are showing blank? Did something change in Zurich ...
Hello. I am trying to come up with a way to make it easier for our users that don't use ServiceNow very often to update their timecards in ServiceNow. This would be timecard entries for work related to a Project record in ServiceNow. These users ar...
I have impersonated a user Illiana to create a dispute request. after navigation got this permission issue. not sure which permission to assign for that user.
I am not able to understand in this situation how would i update my record like once catalog task is closed RITM and REQ should complete. but here i am unable to find where to update this.
I have created the record producer form, but it needs to be submitted by external users who are not part of our organization. How can we achieve this using the record producer or any inbound action method?
Hi ,Please provide at least 3 reasons of disadvantages of Order guide and impacts
Hello,I'm getting a 403 Forbidden error when creating incidents via REST API when setting assignment_group:**Error:**"Operation against file 'incident' was aborted by Business Rule 'Abort changes on group^11aba63683feb21052349b55eeaad31b'"**Request P...
