Hi Everyone,We've begun bidirectional integration between ServiceNow and Jira through webhook, however we're having issues copying attachments from JIRA to ServiceNow. I followed the instructions in the article below, but I was unable to obtain the a...
Hi Everyone,I'm working on a custom ServiceNow application called Access Automation and Governance Framework and would appreciate guidance on the best approach to automate the following user administration activities:Assign a single role to a user.As...
Hi there,I want to add the OOTB FAQ template fields "Question" and "Answer" to the default form template.I do not see them in the default form "Form Layout". Default form is from table "kb_knowledge", while the OOTB FAQ template is from "kb_template_...
I need help from someone who has successfully implemented and used the RSM module, if you could share any documentation, you may have that would be greatly appreciated. Looking forward to your assistance!
I have got a requirement to create service request for creating virtual machine which also includes options as creating a VM, start a VM, stop a VM, create disks on VM ; Backup : create an ad-hoc backup , delete an ad-hoc backup but how can i create ...
Hello Team,I'm trying to implement an automatic redirection to Employee Center (/esc) for a subset of users . I have already customized SPEntryPage (getFirstPageURL()), and it works as expected after authentication. Users without back-office roles (o...
Hi Team, We have been noticing an error on the Case form for the past few weeks. We need help in identifying and removing this error, as it does not seem to be originating from any script. We also checked the Table Configuration (cxs_table_config), b...
Hi all, When working with condition in flow designer, let use creating a SCTASK as an example. Does anyone know how to add additional columns to the options returned. For example, you go to set a configuration item and it pulls back all classes fro...
Change and problem modules are not visible in filter navigator I am logged in using system admin have admin access in pdi while using the back end name of the problem and change table[problem.LIST , the table opens same for change] but couldn't see t...
Change and problem modules are not visible in filter navigator I am logged in using system admin have admin access in pdi while using the back end name of the problem and change table[problem.LIST , the table opens same for change] but couldn't see t...
I would like ideas on how to implement an "easy button" that allows itil users to report data issues to the CMDB team. The easy button should be available in all the locations our key customers are likely to visit: configuration item forms, task for...
Hello, I have a record producer who has multiple checkbox variables. Agents asked to have the unchecked variables (FALSE) not render into the case and only keep those that are TRUE. I have this script (below), but I'm learning that the natural behavi...
I am trying to build a firewall rule change request catalog item. I have an MVRS that capturessource_hostsource_ipdestination_hostdestination_ipportsprotocolsOnce the RITM is approved, a Change Request is opened. Everything is working, except getting...
Hi everyone, I am working on a Flow for a Catalog Item.The Catalog Item contains a date variable.My requirement is:-if the Date variable is empty, create catalog task-if the Date variable contains a value, create catalog task only if the specified da...
Hello,I am a very new ServiceNow Administrator. I have users reporting that they are receiving an error when trying to go to "Change > Create New" where it is getting stuck loading the change models.I tried this on my end as an admin and don't get th...
