Error in opening my instances.
My instance number is 229856 I am not able to access my instance.
Forum Posts
Adding a Time Out for a Due for a Duration of Time Action in a Flow
We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...
Status of other article versions if Original reaches valid to date and retires
Hello,I need to some guidance on what happens to article draft versions if the original article reaches the valid to date and retires. I have 2 use cases I'm trying to understand. I seem to get varying results when I test. We have a lot of challeng...
1st "Email Received" note in incidents logged using wrong user, 2nd update is correct; the cause?
Hi there,We import mails out of mailboxes that are registered as "Exchange Online Integration Mailbox".We have also an OAuth integration and use the Microsoft Graph connector for reading out mail.Our Exchange Integration Script Include polls basicall...
Access to inactive contacts in cases
Hi!I'm trying to make inactive contacts appear in the refered list in cases for users with a specific role ("Accès aux inactifs").I work on a copy of CSmanagementUtils where I made all "addActiveQuery" conditional like this : if (!gs.hasRole(...
Unable see On-call rota for Business Hours
Hi Team, Unable to see my team BH support on call Rota , only one Rota is reflecting rest all not showing in the schedule,Could someone help in fixing it
Remove hypertext for reference field in list view
Hi All, Please help me to remove hypertext for reference field in list view , i tried to remove from omit links from list control .but its reflecting on all fields in list view. i want to disable hyperlink for specific field. And i dont want to make ...
Resolved! Show more results as Catalog Item Variable for specific group
Hi,I have a catalog item variable that references "cmdb_ci_business_app".Now, I want that variable to only show results that:1. Are Active2. Have the status "In Production"3. Managed By Group, which must be one of the groups the person is a member of...
How can we configure and apply SLAs to a Catalog OrderGuide in ServiceNow without extending the Task
Is it possible to add SLA tracking to Service Catalog Order Guides without using the Task table, and if so, how?
Flow Designer field mapping issues
This flow is not working correctly in the Test instance. The flow runtime field values are correct and action status message is success but the field values are not getting mapped in the record except the assignment group. Any idea to overcome this i...
can data be combined in servicenow report
HelloIn service now . Our engineer work on different assignment groupsi am trying to get incident report by engineerwise ,groupwise ticket count either engineer name in assigned to or in resolved by An engineer should get count either if his name i...
Resolved! Unable to configure an SLA for a catalog item because its variables do not appear as selectableoptio
I am trying to configure an SLA for a specific catalog item on the catalog task table, and the SLA needs to be triggered based on the value selected in one of the item’s variables. However, when I go into the SLA Definition and attempt to set a con...
Resolved! Relabel field in form based on condition
Hi,One field needs to relabel on form based on the condition.where issue type= risk eventthe issue owner field label needs to relabel to Risk event manager. please suggest a solution
Resolved! Is there any option to rename filed label based on condition
Is there any option to rename filed label based on condition
Rearrange the columns
A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns? A. Right click on any column header, Context Menu > Configure > List Layout B. Cl...
