In Knowledge base task part after completing all the steps per the instructions and clicking "Validate Task" Im getting this error: "Can you verify that a request has been made to create a new Knowledge Base for new employees?" and task failed as a r...
Approvers are currently able to edit or delete attachments associated with RITMs while reviewing approvals in the Service Portal. Is this an out of the box behavior?This behavior needs to be restricted. Approvers should be able to view and download t...
Hello Community,I am facing an issue with one of the RITMs where the variable values are not visible on the RITM form, although they are visible on the related SCTask.To investigate, I checked the XML as well as the history of the variable on the RI...
Accept/Reject/update/delete buttons are missing in escalation accept/reject page in csm configurable workspace. The buttons are visible in platform UI but not in workspace. Why it's not visible and how can we add those buttons?
We have a catalog item that has the variable type of date and the question is Start Date. We are trying to prevent anyone from inputting today's date as the start date. We have tried the following to prevent this: UI Policy where date can't be at o...
We are observing an issue where the notification is being triggered twice with the exact same timestamp. Has anyone encountered a similar issue or can suggest possible causes and troubleshooting steps?
Hi Team,I noticed that the Email tab is not available on Community Cases, whereas it is available on Support Cases.Additionally, when replying to Community Cases created from email, the reply should be sent to the original customer's email address an...
We are currently in the process of looking at our database size growth trajectory for our Live instance, and we need to reduce the size down considerably by looking at deletion of records, on top of the archiving rules against the main task tables (i...
Hi All, We have observed that the out-of-the-box (OOB) My Approvals widget in Employee Center is being flagged by Instance Scan for DOM Manipulation findings.The widget has not been customized on our instance, and the reported code appears to be part...
want SPM Implemantation doc can someoneshare with me if you have.
I am trying to move a custom Now Assist generative AI skill from one instance to a target instance using standard Update Set. As in the skill there is an option to Add the skill to updatesetA batch update set is created with different scopesBecause ...
Hi Everyone,We've begun bidirectional integration between ServiceNow and Jira through webhook, however we're having issues copying attachments from JIRA to ServiceNow. I followed the instructions in the article below, but I was unable to obtain the a...
Hi Everyone,I'm working on a custom ServiceNow application called Access Automation and Governance Framework and would appreciate guidance on the best approach to automate the following user administration activities:Assign a single role to a user.As...
Hi there,I want to add the OOTB FAQ template fields "Question" and "Answer" to the default form template.I do not see them in the default form "Form Layout". Default form is from table "kb_knowledge", while the OOTB FAQ template is from "kb_template_...
I need help from someone who has successfully implemented and used the RSM module, if you could share any documentation, you may have that would be greatly appreciated. Looking forward to your assistance!