when a case is updated, an email notification sent to customers. This email also contains all the attachments of the case(OOB). how can we restrict the attachments for agents(internal users) or customers (external users)? so that the attachments whic...
As we have some global translations, e.g. for "Descriptions" they show up on each and every record producer in case a user has selected a respective language. However, since it is not feasible to translate each and everything, especially for items th...
Hi there,Is it possible to define standard text formatting in Knowledge Management?For example, I would like to have only about two selectable specific fonts, fontsizes and fontcolors for text and heading. Is this possible somehow and if yes, how?An ...
Hi there,Anyone any idea how I can add outbound mail in the RITM activity line?I was thinking about something like this;It's no Additional Comment nor a Work Note, it's someone inbetween. I can add the sent mail within an Work Note, but unfortunately...
Hello,I'm getting a 403 Forbidden error when creating incidents via REST API when setting assignment_group:**Error:**"Operation against file 'incident' was aborted by Business Rule 'Abort changes on group^11aba63683feb21052349b55eeaad31b'"**Request P...
I need to integrate Power Automate with ServiceNow , as in when an incident or any request is created for my assignment group in ServiceNow it should send me an notification on MS team using power automate , I am using HTTP Request received on power ...
I have an issue in CSM.I have an inbound action on the Case table. Through this inbound action, I want to perform this on task of a case:Update the Rejection DetailsUpdate the Tracking NumberChange the State to CanceledUpdate Assigned To based on who...
Hello, Can you build a dashboard in the CSM Portal for a customer?
I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...
The Location Tracking option is visible and working as expected on Apple iOS devices; however, the same option is not visible on Android devices under the Settings menu of the Now Mobile app. Required plugins are installed (below was automatically in...
Hello All,I've got a requirement to get Catalog's short description on the Service Portal Request Summary Page. PFA. Any help would be appreciated. TIA. Regards,Sai Kiran
Hi Community members,Recently i create a ui action on request table form that redirect me to Dispatcher Workspace there we have different filter option like assigment group, task type like pending dispatch , all active task etc... Here I want to show...
What is difference between story and ritm? As in both of them i am doing customizations as well as configurations....Then what differs between them?
I have some variables on the form - 1. Application - TESTxxxxx2. Environment - Dev3. AWS Account - XYZ -xxxxxxx4. Region - east-1 - NV5.HostName - Combination of above variable inputs I want to prepare client script so that hostname input will be pre...
Since I tried to find information in many places on how to take everything stored in one template and move it as information to another template for another table and found nothing similar, I decided to delve deeper and try to automate the process. I...
