Hi guys, I've created a few templates for the knowledge articles, and I'm wanting to ensure that they are being used across the organization when creating articles. 1. For imported articles such as word documents, is there a way we can apply the temp...
I have a table leave approval - which will keep records of a catalog - leave application approval. i want- people with hr role can edit fields "state" and "approval status" , rest fields should be read only. so i created these ACLs (mentioned in the ...
We are currently in the process of looking at our database size growth trajectory for our Live instance, and we need to reduce the size down considerably by looking at deletion of records, on top of the archiving rules against the main task tables (i...
I'm looking for the best way to manage all our articles across our multiple knowledge bases.Right now, most of our knowledge articles are locked to agent/ITIL users, but we need to change that, creating content that end users can search and consult f...
how create space between opened by variable and Business account variable in the attached image
In onze versie is er een export mogelijkheid naar PDF, waar je niets mee kan. Graag willen we (gebruikers) gebruik maken van een export mogelijkheid naar CSV
I am trying to build an URL to open a RITM in ServiceNow (Workspace mode)When opening the RITM directly from servicenow,the following URL is presented: RITM0086545 | Service Operations Workspace | ServiceNow How can I create this URL dynamically for...
How can the logic for automatically creating recurring incidents in ServiceNow be defined and implemented, and what criteria should be considered when configuring this functionality?
Hi all,I have executed Request Management for approximately 30 Services and have documented a total of 100 different service requests to be implemented on ServiceNow. However, I have thought of a simplification approach and would like suggestions:Is ...
In Knowledge base task part after completing all the steps per the instructions and clicking "Validate Task" Im getting this error: "Can you verify that a request has been made to create a new Knowledge Base for new employees?" and task failed as a r...
Hi all,I am tasked with creating a large number of Services and Service Offerings in ServiceNow for my client. Given the numerous Service Requests that share similar elements and variables, I would like to explore whether I can create a single Servic...
We are looking at Amaze to be our article template builder since other teams used it already, but we are looking at other options.Do you know any other third party article builders that offer the same capabilities Amaze has so we can have multiple op...
hi All, We are trying to import/load standard change templates in bulk and we have encountered a problem in importing Change Request values fields like Short Description, Description, Implementation Plan etc. We are able to populate all other fields ...
Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...
We have a field on a table that extends cmdb_ci called cmdb_ci_service_calculated. On it is a field referencing Business Application. When the field is populated, I get the standard "i" preview icon. When I click on it, it's the wrong table. If I go ...
