I want to calculate sha 256 value for a file in servicenow the below i got from command prompt teh sha 256 value the same i need to get in servicenow, the value should not change on each run it should be fixed Algorithm Hash Path--------- ---- ----SH...
Hi I need to modify the instace of standard Ticket tab in a way that whenever the fields of the service category is null , in detail instance not show that field .in client side , with UI policies , this is possible , but in server side i need guide...
In my workspace, I've created the below View Rule: However, what I've noticed that if go to the 'Business Application' form, it shows all of the lists of available: Is there a way I can remove the list of views so that we lock the business applicatio...
This question was posed in a 2023 post. The answer was to go to glide.sc.req_for.roles and update it if needed. If it's blank that means all roles have access. Ours is blank but I have a user who still sees a grayed out 'Request for' field on the Or...
When we are submitting Request with multiple ritm in it, then flow will not execute for all ritm .In flow we are simply creating task once we submit catalog item.so task is not getting create for each RITM. Attached screenshot for reference
Hi community friends, I need your help. In ServiceNow there is a service catalog called : Standard Change Catalog and I want to direct users with the ITIL role to this catalog when they create a request from the incident form. When I Click on Crea...
When a customer starts a conversation(chat), system searches for available agents and routes them to one. Currently this is how it is working. It uses AWA based on availability, capacity and skill. Can we add an option field/choice field to the chat...
when a case is updated, an email notification sent to customers. This email also contains all the attachments of the case(OOB). how can we restrict the attachments for agents(internal users) or customers (external users)? so that the attachments whic...
Dear ServiceNow Community,I am reaching out to ask if anyone can share a checklist or any guidance on the key requirements to consider when setting up processes and configuring tools in ServiceNow. I am particularly interested in resources that would...
I want to implement SLAs for Service Requests. Should I include a response SLA, and should I introduce Priority levels for Service Request SLAs? For example, I want a password reset completed within 1 hour, but a laptop request may have a 10‑day fulf...
I've installed the following plugins in my PDI:Customer Service ManagementConsumer Service PortalWhen I open my portal (/csm) in incognito and click the chat icon, it redirects to a login page. I'd like to enable guest users to initiate chats, which ...
Have a flow that has 2 approvals in it. Both set up as a group approval and that anyone within the group can approve it.It was reported to me that the first approval, even when someone in the group approves it - it doesn't show approved. I created a...
I want to integrate Power Apps with Servicenow CSM.When the power apps submits data, the case should be created in servicenow.And variable from power app should be bundled in Description field of CSM case.Can anyone suggest me the approach for this?
We are migrating from an old instance of ServiceNow to a new one. Both are on WashintonDC. I used the "Add to update set" utility to add the catalog item and workflow to the Update Set and then exported and imported the XML file. I did this first i...
I am trying to test generating multiple RITMs sequentially in an Order Guide. I followed the steps below to get to the Generate Sequence UI button but I am not seeing the "Generate Sequence" UI Action button because the last step "Order Guide Items"...
