I have a Service that is wrongly classified as "Tag-Based Application Service" in the table "cmdb_ci_service_by_tags". I would like to move it back to Service Instance under "cmdb_ci_service_auto" table. What is the best way to remove all the Service...
In a case table the category-subcategory fields are interdependent. There are nearly 30k case records. We need to update the category/subcategory values in the active cases.ex:old values:category- hardwaresubcategory - laptopNew values:category: hard...
We have a requirement to create a dropdown containing a list of all available reports in ServiceNow. When a user selects a report from the dropdown, only the selected report should be displayed to the user.The selected report can be displayed either:...
I have a query in catalog item which is having 2 list collector variable type, and it is referencing to question_choice where it is having same set of choices for the 2 variables.As per my requirement whenever i choose the choices from variable 1 lik...
Hi Team,Our agents mainly uses CSM/FSM Configurable workspace to access all the Tickets. There is a need to show playbook to capture and process some information on Incident Task. Could you please guide me on how to enable Playbook for CSM/FSM Config...
I would like to learn more about how to use templates, especially with incidents. Where can I find more good documentation that explains what is possible and how to use incident templates ?
Hi,Please help to Remove Edit and Delete options for attachments in portal.
I am trying to test generating multiple RITMs sequentially in an Order Guide. I followed the steps below to get to the Generate Sequence UI button but I am not seeing the "Generate Sequence" UI Action button because the last step "Order Guide Items"...
I am trying to input dynamic translation in my conversation with a VA. Is there no mid-conversation language switching?. Also, is the translation one-directional (responses only)?. English and French have a good translation quality but i was facing s...
In Knowledge base task part after completing all the steps per the instructions and clicking "Validate Task" Im getting this error: "Can you verify that a request has been made to create a new Knowledge Base for new employees?" and task failed as a r...
Approvers are currently able to edit or delete attachments associated with RITMs while reviewing approvals in the Service Portal. Is this an out of the box behavior?This behavior needs to be restricted. Approvers should be able to view and download t...
Hello Community,I am facing an issue with one of the RITMs where the variable values are not visible on the RITM form, although they are visible on the related SCTask.To investigate, I checked the XML as well as the history of the variable on the RI...
Accept/Reject/update/delete buttons are missing in escalation accept/reject page in csm configurable workspace. The buttons are visible in platform UI but not in workspace. Why it's not visible and how can we add those buttons?
We have a catalog item that has the variable type of date and the question is Start Date. We are trying to prevent anyone from inputting today's date as the start date. We have tried the following to prevent this: UI Policy where date can't be at o...
We are observing an issue where the notification is being triggered twice with the exact same timestamp. Has anyone encountered a similar issue or can suggest possible causes and troubleshooting steps?