We're currently in the process of transitioning our itil users from UI16 to Next Experience. One of the notable features that this transition adds for users is the "Discuss" button for opening Sidebar chats linked to task records. A concern that rece...
So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...
Experts, We have an issue reported by an user where a duplicate record DUPxxxxx created by his name by creation of some duplicate CIs. We are unable to find the required configuration by which the record gets created by the user's name. If any one h...
We are looking for a way to track and manage all of our investors relations emails, voicemails and live calls for better reporting and management? I have used the ITSM incident table to manage that. but it's really not working as we need since most ...
I have written onchange client script where I am setting the label of a variable on runtime. based on the other variable selection . But in RITM it is still showing old label name. Please advise on this .NOTE:RITM displays variable names and labels b...
Bom dia.Ao tentar abrir meu treinamento esta retornando a seguinte mensagem de erro, não estou conseguindo dar continuidade aos estudos devido á esta situação, mais alguém está enfrentando algo semelhante?Error occurred!Failed to load player dependen...
We recently set up SLAs and the email notifications are OOTB (sending at 50%, 75%, and breached), but they seem to send at weird intervals. What could be the reason for this?
So was working with service desk staff and they asked for a custom field on the Catalog Task form where if their group is the assignment group they can have another "assignment" type of service levels. While we got that to work, the problem is it bro...
I was testing the dynamic scheduling in Field service management so I configured all the required data like user, role, location , work schedule, agents etc. I have configured the schedule for agents but in dispatcher workspace it is not reflecting t...
Hi, Does anyone know if it's possible to prevent operators from inserting certain characters in some string fields.For example, I'd like to prevent the use of commas (,) and double quotes (") in the Resolution note field.Can anyone help me? Tks
Hi, Is there any way of moving certification from personal mail id to official mail id or we have to take exam again from official mail id. I have completed CSA with my personal mail Id. Now I'm planning for CIS-CSM certification through company's ma...
Hi all, I've trying to set up a scheduled job that runs daily and identifies records exactly 60 days old and 90 old to notify the user to update. I initially used encoded query active=true^sys_updated_onRELATIVELT@dayofweek@ago@60 and the same for 90...
Hi Community,I'm working on a custom widget for a ServiceNow catalog search. I'm using a typeahead template in the search source, and I came across this snippet: html I would like to understand:What is the match object?Where does it come from in ...
Does anyone know the answer to this question?If a list of application CIs is associated to a service contract, can that contract be reporting on to show the change records, incidents etc. related to the application CIs listed in the contract? we curr...
Hi, I would like to know what ways the carousel feature can be utilized on the Service Portal. Is there any documentation for customizing it for different use cases?
