Service Management

Cancelation of planned outages

How do you handle the situation in a change process.A "Planned Outage" has been generated and been communicated (on the portal and per notification/mail)the change requester asks to cancel the change, therefore the planned outage becomes obsoletecurr...

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Send email button should redirect to case list page

Hi everyone,I have a requirement in CSM/FSM Configurable Workspace. When we create a new record using the Case Type Selector modal and click on Compose Email, after composing and sending the email, the page stays on the same screen. Because of this, ...

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Trainings Suggestions

I am currently working as Change Management Lead and looking for trainings in ServiceNow which are inclined with AI which are suited and useful for my profile and help in my career growth. Kindly help with the training names and the price involved. T...

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Remove Task from CAB Agenda

Hi all ...I am trying to remove tasks (change requests) from a CAB agenda, but there doesn't seem to be a way to do that without deleting the change request from the change_request table.Is there a way to remove the CAB task without deleting the task...

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Record Producer - UI Confusion

Record Producer redirects to form — record created only after clicking Update? Question:Hi everyone,I’m working with a Record Producer in ServiceNow to create records in a custom "Leave Request" table.Here is what I am observing:When I submit the Re...

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Resolved! Is the "Type" field in sc_cat_item OOTB in ServiceNow?

Hi everyone,I would like to confirm whether the "Type" field in the sc_cat_item table containing the values (Item, Task, Bundle, Template, and Package) is an OOTB field in ServiceNow.In our instance, it always defaults to "Item", even though multiple...

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About CSM

how to configure AWA to auto assign the cases in CSM?

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Customer Service Management

Resolved! ServiceNow Swag

Where can you get/purchase ServiceNow swag?

Question

Adding a PDF file to a Knowledge Base Article

Hello, I am adding new Knowledge Base Articles (KBA) to our system which include a PDF file attached. Currently, when clicking on the PDF file in the KBA, the file is downloaded. To view the file, the user has to go to their downloads and open it ...

Question

servicenow to Jira Integration

Hi All, we are planning to build integration from ServiceNow to Jira. we have activated Jira spoke; I did not find Teams creation option on Jira action. please help me how we can achieve this . 1. When the group created in ServiceNow , it has to cr...

Question

Critical components in ServiceNow

Hello everyone, 1) If one has to define critical business functionalities or critical components within ServiceNow application, how would start thinking before defining? Little bit of context - Organizations making decision to make ServiceNow as one...

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Survey - The image on the field type "Image Scale" does not align

actual:=expected: Hello everyone! I created a Image Scale data type survey with 10 responses but the images do not align.Is there any way to put all responses on single line?

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Resolved! Okta - ServiceNow integration ,SAML Logout request creation failed.

Hi , Requesting help on this..Receiving the following error while testing the SSO integration with Okta.SSO Logout Test ResultsSAML Logout request creation failedBCFKS KeyStore unable to recover private key (saml2sp): Error finalising cipher data: ma...

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SAML Logout request creation failed. Okta + ServiceNow integration

Team, Requesting help on this.. Receiving the following error while testing the SSO integration with Okta. SSO Logout Test Results SAML Logout request creation failedBCFKS KeyStore unable to recover private key (saml2sp): Error finalising cipher data...

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MultiRow Variable Set

HiI Have a reference field called "A "outside the variable set(in parent catalog item).I have variable set which has reference field called "B".I want to show list of records in reference field of B based on the value selected in A.

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