How can I configure which fields to show in this Agent Workspace Contact Card?
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07-28-2025 02:19 PM
Currently working on configuring Agent Chat in the Service Operations Workspace.
I've been asked to configure the fields shown in this card view to the right of the workspace to show information like Locked Out or Last Login Time. Where do I configure this?

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07-28-2025 02:26 PM
I am unable to see the view you are referencing in the post.
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07-28-2025 03:29 PM
Hi @PabloL ,
Your image is not showing up.
If you are looking for right side of workspace, you can go to the contextual side panel from the navigator and select the respective record from that table, from there you can do the changes to the record.
Thanks,
Pradeep
Regards,
Pradeep
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07-29-2025 10:10 AM
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07-30-2025 08:57 AM
Hi @PabloL ,
Yes, to change the options in the contextual side panel or from the UI Builder you can make the necessary changes. Please go through the link above I have shared for better understanding.
Thanks,
Pradeep
Regards,
Pradeep