How can I configure which fields to show in this Agent Workspace Contact Card?

PabloL
Tera Contributor

Currently working on configuring Agent Chat in the Service Operations Workspace.

 

I've been asked to configure the fields shown in this card view to the right of the workspace to show information like Locked Out or Last Login Time. Where do I configure this?

PabloL_0-1753737552721.png

 

 

4 REPLIES 4

Brian Bouchard
Mega Sage

I am unable to see the view you are referencing in the post.

Pradeep Thipani
Mega Sage

Hi @PabloL ,

 

Your image is not showing up.

 

If you are looking for right side of workspace, you can go to the contextual side panel from the navigator and select the respective record from that table, from there you can do the changes to the record.

 

https://www.servicenow.com/community/service-operations-workspace/contextual-side-panel-can-you-set-...

https://www.servicenow.com/docs/auth/login/?redirect=%2Fbundle%2Fyokohama-it-service-management%2Fpa...

 

Thanks,

Pradeep

 

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

Let's see if you're able to see the image like this:

Hi @PabloL ,

 

Yes, to change the options in the contextual side panel or from the UI Builder you can make the necessary changes. Please go through the link above I have shared for better understanding.

 

Thanks,

Pradeep

 

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep