How can I configure which fields to show in this Agent Workspace Contact Card?

[PabloL]

Currently working on configuring Agent Chat in the Service Operations Workspace.

I've been asked to configure the fields shown in this card view to the right of the workspace to show information like Locked Out or Last Login Time. Where do I configure this?

[Brian Bouchard]

I am unable to see the view you are referencing in the post.

[Pradeep Thipani]

Hi @PabloL ,

Your image is not showing up.

If you are looking for right side of workspace, you can go to the contextual side panel from the navigator and select the respective record from that table, from there you can do the changes to the record.

https://www.servicenow.com/community/service-operations-workspace/contextual-side-panel-can-you-set-...

https://www.servicenow.com/docs/auth/login/?redirect=%2Fbundle%2Fyokohama-it-service-management%2Fpa...

Thanks,

Pradeep

[PabloL]

Let's see if you're able to see the image like this:

[Pradeep Thipani]

Hi @PabloL ,

Yes, to change the options in the contextual side panel or from the UI Builder you can make the necessary changes. Please go through the link above I have shared for better understanding.

Thanks,

Pradeep