How to change the order of Record creation in Service Operations Workspace

[Shilpa Kamath]

Hi,

In the Service Operation Workspace when we want to create a new record in a new tab, we click on the + sign which gives few option (ex : New Incident, New Interaction etc) Is there a way we can reorder these options or add new options?

Thanks in advance.

Regards,

Shilpa

[Haseeb-Ahmed · Accepted solution]

Hi @Shilpa Kamath ,

You may follow below

Open record -> https://yourInstance.service-now.com//now/nav/ui/classic/params/target/sys_ux_page_property.do%3Fsys...

update above url with your instance name
2. Update JSON to reorder items

refer screenshot

Please accept solution and mark it helpful if it answers your query.

Thanks,
Haseeb Ahmed

[Shilpa Kamath]

Thanks @Haseeb-Ahmed  That worked !