If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...
Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...
Introduction Search doesn't always understand what users type. In my case, an incident mentioning OOO couldn't find the Out of Office article. This article shows how I improved the search experience using a synonym dictionary and a boost rule. STE...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Importing?Easy Impo...
A common question is, "How can I get the sys_id column to show up in a List View?" ServiceNow makes this surprisingly difficult. Before you jump through hoops to do that, be aware that if you are just trying to find a single record, and you know the...
What is Security Scanner? At a high level, Security Scanner is a Security Center feature that helps instance administrators identify, review, and remediate risky configurations. It runs a collection of checks that detect specific configuration patter...
Part 1 covered AI and identity governance. This part covers the Brazil changes you'll actually feel in production: data leaving the instance, Change and Incident behaviour, environments, and what to check before upgrading. Each section gives the fact...
This post covers the Brazil features that decide who or what can approve, call tools, or act on your instance: Intelligent Approvals, AI Control Tower, MCP Server Console, and the identity controls for integrations and agents. For each one: what it d...
Part 1 covered how Brazil turns requirements into built, tested work through Autonomous Engineer and Build Agent. This part covers what keeps that speed safe: isolated environments to build in;faster diagnosis when automation misbehaves;tighter p...
Brazil Release for Developers (Part 1): From Requirements to Running Code with Autonomous Engineer and Build Agent With Australia, developers learned to work alongside AI. With Brazil, the role changes again: developers increasingly supervise it. A...
In April 2026, ServiceNow changed how AI is packaged and sold on the platform. Most of the discussion since has been about cost: will customers pay more or less? That matters, but I think it misses the bigger change for those of us who design and g...
Models are rented. Context is owned. Every organization is set apart by what it knows: which services matter most, how a fix really gets made, who approves what and why. That institutional knowledge is what makes AI useful. A capable model with no ...
Model liquidity: the freedom to switch Model liquidity is your ability to move a use case from one model to another with little or no friction. It sounds like an engineering detail. It is actually one of the most important governance decisions you ...
Sovereignty is your alpha Your organization's edge lives in its data: the incidents you have resolved, the changes you have approved, the way your teams actually get work done. Generative AI can turn that history into faster, smarter workflows. I...
Now Assist Skills vs AI Agents on ServiceNow: Where to Use Each, and What It Really Costs in Assists Updated September 2026. Reflects the Australia release, the April 2026 Foundation / Advanced / Prime packaging, and the Now Assist rate card effect...
Hi everyone I am @Pranav Krishna Teja Devireddy.I am writing this article to help you copy attachments from SERVICENOW to JIRA using flow designer. It works for other tables also. After reading many articles I haven't found articles that helped me in...
If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...
After analysing every ServiceNow licensing reference page and knowledge article available, I've pulled everything together into one place attached as a reference workbook at the end of this post. The Three Models Know Which One You're In: Servic...
> ServiceNow Community > Products > Releases and Upgrades In the beginning: How ServiceNow was born ServiceNow versions / release Release nameDateEarly ReleaseEnd Of LifeDelta WindowGlideSoft 20042004-01-04 January 20062006-01-01 Februar...
ServiceNow Ninja Moves: Hidden, Yet Documented After my first ServiceNow Ninja Moves session, I delivered a second round to around 100 members and I kept coming across more features that made me stop and think, "How did I miss this?" So, here we...
In part #1 I explained why I answer the Employee Journeys versus Employee Lifecycle Events question differently depending on who's asking — and gave the HR Business Partner's answer: the broader, platform-agnostic view of what these terms mean across...
I get asked to explain the difference between Employee Journeys and Employee Lifecycle Events more often than almost anything else in HRSD — and the honest answer is that it depends entirely on who's asking. When an HR Business Partner raises it in...
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