On a recent engagement, we had to migrate attachments from MicroFocus Service Manager (previously HP SM). The organisation wanted to tidy up their records before migrating, so they downloaded them into Excel, tweaked them, and we then uploaded into S...
I'm pretty sure there are other ways to do this, but my particular client need to not only remove the facebook and twitter icons from inbound emails, but also other images (like company logos, etc), so this was scheduled job set to run a couple of ti...
From an audit perspective, detecting when an admin has changed a record by impersonating someone is rather painful. The only way to do this is by manually looking at the sys log for impersonation events and then piecing together which records they ma...
In the first part of this series, we looked at extracting data from ServiceNow for Machine Learning purposes. Now that we have our data, we will look to further prepare it in order to create our model. Before we do that, I’d like to go back to the ...
This is the 3rd and final article on building a TensorFlow prediction model with ServiceNow data. Please refer to parts 1 and 2 for data preparation. Once our data is prepared, we can start building the Machine Learning model in order to run our pr...
Recently, I ran into a problem where inbound email action criteria weren't working, even though I was very careful in how I set the criteria and tried stripping out anything overly complex. I just could not get criteria to work. When I examined the l...
Pre-requisite to this article In order to understand this article, I recommend you read fully and carefully lasse's article How to support copy / paste of pictures on Service Portal as well as the Script Include "XXX_Attachment" in the project Copy p...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCED Assumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripting...
TEST THE PREDICTION USING REST API EXPLORER Once the solution training is complete, we need to check if the prediction is working or not. You can test the prediction with the help of REST API Explorer without actually creating a record. Type REST AP...
Ordered Item Link - This is an OOB field that refers to sc_ordered_item_link table. Here you could define external URLs where the user can navigate to after the item has been requested. In most of the cases this would be: 1. Link to a survey 2. For i...
US date formats are a pain in the @$$ for anyone using European date formats (like us here in Australia). As an example...10/11 for a European is the 10th of Nov and is treated as such by the browser. Pass that to the server though and it magically ...
There are times where you simply want to abort a workflow during the approval process. You don't want to mess around with stuff and just want a clean start. Here's how you can do that from Script Includes (triggered by a UI action), simply pass the c...
If your user base speaks multiple languages, you should read this week's NOW You Know article, where our team explains how to manage translations directly within a table instead of inside the message-generating scripts, which serves as a time-saving ...
ServiceNow provides a simple client-side API for the GlideRecord (with an ajax callback) but it returns different objects depending on whether it is called from a regular form or the Agent Workspace. In this example, setting the business service wil...
This is a quick and dirty script, but quite useful as it allows you to see all the fields that are unique to extended tables in the CMDB. As tables inherit fields from their base table, it can be useful to see what is actually added by each CI class....
Every ServiceNow catalog item has a different form field that requires different data sets. Therefore, there is no native method to view the full information of a Requested Item's variables included in the outgoing Approval emails. To give approvers ...
Hi Team, I've posted this in a few threads talking about Service Portal redirects - I just wanted to share a custom app that I've built to solve a requirement that I had in my instance around Service Portal Redirection for multiple user groups/roles...
Although this will work for multiple versions of ServiceNow it was originally designed to resolve a problem with the London release where dates in multi-row variable sets weren't showing correctly in the variable formatter for a record producer. Ser...
By leveraging SpamAssassin, ServiceNow has built-in spam protection, which keeps garbage emails from opening tickets in your instance. A simple series of steps can help keep your environment's inbox secure. Find out how the spam score is calculated a...
Introduction One of the challenge we face in ServiceNow working within a MSP company is integrating with multiple applications, while this is not really the challenge. The challenge comes in the habit of creating new fields for each ID needed within ...
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