How to manage your update sets ? When developing and creating improvements on the Now Platform, it’s extremely important that you properly manage your ServiceNow update sets. If you’re generating a lot of update sets it can become rather time-consumi...
Dear Community, I am sharing some of my blogs here that are related to ServiceNow custom business app design. In the latest one, I captured my experience of using the evidence-based design process to capture Personas, Tasks and Service Blueprints and...
It seems that a rather large challenge for Organizations and Knowledge Management is the open nature of Knowledge Base Categories and users who can Contribute to those Knowledge Bases. Out of the box, anyone with Contribute rights to that Knowledge...
Recently, I re-discovered processors in ServiceNow. Now I used a processor to implement the functionality behind so-called "dynamic QR Codes". First of all: there is nothing dynamic about the QR Code itself: it contains a specific coded information ...
I would like to thank my friend and ex-colleague Cesar Freschi for his contribution to this article. Below, we will be exploring the techniques that can be utilized to troubleshoot an Orchestration Activity / Workflow Let me start by stating that typ...
ON DEMAND WEBINAR Owens Illinois (OI) is the world's leading glass‑packaging maker. With more than $6.9 billion in net sales operating 79 plants in 23 countries, they launch over 600 new product solutions each year. With the impending shutdown ...
We'd like to ensure that allocated roles as closely as possible reflect our active users of ServiceNow, as this allows us to manage our licensing commitment. This can be achieved by automated provisioning and de-provisioning of roles. This article pr...
Hi guys, Recently I had a requirement to check in ACL if a record is being accessed in Service Portal or in the platform. I couldn't find any OOB function that does it, so wrote the below Script Include that does it using couple of functions that I g...
Scenario: A workflow email notification needs to include a PDF document. I've read several times that the best way to do this is via email notification by "Create Event" Activity, instead of the "Notification" Activity.Go to the Catalog Item that ru...
Suppose that you have set up HR Core, and your HR peeps want to send emails to outside vendors using the built-in email client. This keeps the emails and replies (in theory) contained within the platform and respective "tickets". However, due to stri...
Your organization, like every other, must grow to survive, and is dependent upon its IT infrastructure to do that. Your organization, like every other, is also dependent upon some custom-built applications, since none can survive or grow by relying s...
There may be times where processing a certain Inbound Email Action in sub-prod instances could result in workflows running in multiple instances. For example, you may have an Action that creates a new REQ/RITM. If the associated workflow includes run...
1. Install and configure SwissNow - as described in https://community.servicenow.com/community?id=community_article&sys_id=72d65bd0db34a7048e7c2926ca961923 2. Open one record or a list of records in ServiceNow. In case of list of records, you have t...
Hi All, I was just trying this Easy Import functionality which is provided by Service Now, but I found something while using it. So let me tell you scenario I was performing : I had one customized table in which most of fields were Read-Only and then...
Service design The unique challenge of any service management software is designing for various channels and service stages. This involves designing service portals or mobile apps together with the backstage fulfiller apps matching service process an...
Software Asset Management (SAM) pertains to the control, management and optimization of software assets and their related expenses in an organization. Many organizations lack a clear system for SAM and try to manage through fragmented manual systems ...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripting in...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCED VERSION DEVELOPED IN: KINGSTON+ Assumes good knowledge and/or familiarity of Orchestration, Workflows, and Scrip...
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