Most Popular NowSupport newly created knowledge base articles solving cases - week ending 12/16!

[jaimehonaker]

Below you'll find a list of our most popular customer and public facing NEW NowSupport knowledge base content, based on usage over the last 90 days. We'll be updating this list the third week of every month to bring you this content. We want you to have access to content that is creating and solving cases, before you need it! 

• Subscription Management - Product Docs
  • With the ServiceNow® Subscription Management application, you can manage how your ServiceNow subscriptions are used on your instances.
• Notifications - Product Docs
  • Use ServiceNow Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.
• MID Server system requirements - Product Docs 
  • Use these minimum system requirements to allocate resources for computers hosting MID Servers.
• Import Sets -Product Docs
  • Import sets enable administrators to import data from various data sources, and then map that data into ServiceNow tables.
• Client Scripts - Product Docs 

  • Client scripts allow the system to run JavaScript on the client (web browser) when client-based events occur, such as when a form loads, after form submission, or when a field changes value. Use client scripts to configure forms, form fields, and field values while the user is using the form. 

• Inbound email actions - Product Docs

  • Define an inbound email action to script how the system responds to an inbound email. Inbound email actions are similar to business rules: both use conditions and scripts that take action on a target table. An inbound email action checks the email for a watermark that associates it with a task and checks for other conditions. If the conditions are met, the system takes the inbound email action that you configure.

• Request a Clone - Product Docs
  • Request a clone to copy data from a production instance to a non-production instance or to copy data between non-production instances.
• Create a UI policy - Product Docs 

  • UI policies dynamically change the behavior of information on a form and control custom process flows for tasks. For example, you can use UI policies to make the number field on a form read-only, make the short description field mandatory, and hide other fields. Basic UI policies do not require any scripting, however for more advanced actions, use the Run scripts option. You can also use client scripts to perform all of these actions, but for faster load times use UI policies when possible.

• Service Portal - Product Docs
  • Service Portal allows you to build a mobile-friendly self-service experience for your users. It interacts with parts of the Now Platform, so users can access specific platform features using Service Portal. It is an alternative to the Content Management System (CMS) based on more modern technologies.
• Types of Service Catalog variables - Product Docs
  • Variables allow you to specify questions for a catalog item. Several types of service catalog variables are provided. Some variable types accept variable attributes.
• Field Types - Product Docs
  • These field types are available to administrators when creating new fields or changing the type of existing fields.
• Next Experience UI - Product Docs

  • ServiceNow® Next Experience unifies your instance apps and reduces clicks to access the items you need to get working. Next Experience delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the Now Platform.

• Tokyo Release Notes - Product Docs
  • The ServiceNow® Tokyo release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance.
• San Diego Release Notes - Product Docs
  • The ServiceNow® San Diego release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance.
• Virtual Agent - Product Docs
  • Unlock your enterprise productivity with ServiceNow® Virtual Agent. Provide your employees and customers with a friendly messaging interface, featuring pre-built conversations powered by artificial intelligence.
• Cross Scope Privilege Record - Product Docs

  • Runtime access tracking uses cross-scope privilege records to determine which script operations and targets the system allows to run. The system creates cross-scope privilege records when: Runtime access tracking is set to Tracking or Enforcing, A script attempts to access another application. Each cross-scope privilege record in the Cross scope privileges [sys_scope_privilege] table contains the following information.

• Rest API - Product Docs
  • REST (REpresentational State Transfer) is a simple stateless architecture that provides standards between computer systems on the web, making it easier for them to communicate with each other.
• Azure Cloud Discovery - Product Docs
  • If your cloud resources are in an Azure cloud, you must create a user identity called a service principal that grants permissions to the MID Server to access selected resources.
• Architecture Overview - Product Docs
  • Understand how Flow Designer works within the Now Platform to activate, trigger, and process flows and actions.