ACL missing table fields?

[Damian Martinez]

Hello Community,
I'm creating a new ACL, but when I select the table and to pick a field for this table. However not all fields are showing up.

Do you know the reason why?

I can see for example all fields for table incident, but for case table I can't see Additional Comments.

Thanks in Advance!

[Sulabh Garg]

Hello Damian,

This is because "Additional comments" field is derived from 'task' table. And if you need to refer this field you need to select the Task table.

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[Anil Lande · Accepted solution]

Hi,

Make sure you are creating ACL in 'Customer Service' application scope and not in Global scope.

Please change your application scope to 'Customer Service' .

Thanks,
Anil Lande

[Damian Martinez]

Hello Anil,
Thanks so much for your feedback, this was the solution indeed.
It helped me to resolve the issue.

Best Regards.

[kashish]

Greetings,

I faced the same issue today and changing the scope to Human Resources : core worked for me. All the choices are now visible. 

Thanks