Adding Form Annotations - Link to Knowledge Article

baig · ‎10-12-2017

Hello,

Can someone guide me, how i can have a link added to knowledge article on annotation, similar to below?

I am thinking of using href attribute of html (need URL example to open Knowledge article on new tab) on annotation.

Thanks in advance

Chuck Tomasi · ‎10-12-2017

Go to the KBA you want to use. Go to the bottom and select "Copy Permalink"

Use Configure> Form Layout (not Designer).

Locate and place the annotation on your form.

In the Annotation Details (on the right after placing the field), use an HREF tag similar to the following based on the pasted URL from the permalink - NOTE, remove the instance name and start at /kb_view

Final result...

View solution in original post

rlatorre · ‎10-12-2017

Create the annotation as HTML and format the link in HTML

baig · ‎10-12-2017

Hi Robert,

Yeah, did that. wondering what would be the URL for Knowledge article to open in new tab.

rlatorre · ‎10-12-2017

At least in Helsinki there is a "Copy Permalink" at the bottom of the article:

Or they can be formatted using the article number:

yourinstance.service-now.com/kb_view.do?sysparm_article=KB0010394

baig · ‎10-12-2017

Thank you Rob..