Hello, In flow designer, with Jira spoke when we select 'Create Issue', along with other fields we get 'Priority' field. This field is non-mandatory but appears on the screen and if I do not populate any value then a default value gets populated.I ne...
I am working on a service catalog. When I add both images and icons to my catalog items and migrate my update sets to another instance, I don't see the images and icons on the service catalog in the new instance. What could I be doing wrong? Thanks.
Hello experts, Do any of you have any idea on how to possibly display a calendar in a date interactive filter?As you could see in the interactive filter it only display the word today. Is it possible to add a calendar to that type filter where you co...
Hi Folks, This is for the new platform setup for foundation data. There are multiple User repository sources (in discussion to combine both but finalized) On premise : REP 1 [AD]On Cloud : REP 2 [ for example Azure AD] What would be the recommende...
We just build a new Service Catalog item with a very simple workflow. It basically just generates a few tasks and that is all.We just moved the new item to production. It has been working on TEST with no issues.However there is a major issue now that...
I wrote a script to remove duplicated from database view and push into custom table.But it is pulling all records from database view to custom table.Appreciate your help. var x=new GlideRecord("u_skills_updated");//database viewvar y=new GlideRecord(...
We have a basic Workflow with an Approval - User activity followed by a Catalog Task activity. If the person that submitted the request is the approver we want the Approval record set to Approved automatically. We need to show that it was approved so...
We have a need to customize the element displayed below. We are leveraging field level encryption and people who have been assigned an encryption context are given the ability to encrypt attachments by default. This side effect is not desired and cou...
Hi, Question is in the title, basically. I need to import a large number of records and process them via import sets, transform maps, and so on.I'm using the insertMultiple endpoint to achieve this, but I was wondering about the recommended number of...
I am working on implementing Adaptive Authentication and have it working the way we want based on IP and Role based access. I would like to change the message users receive if they do not match the allowed criteria. Currently the message show "User...
Hi I have a requirement where on certain conditions, I need to restrict the user from addition/updation/deletion of file in the attachment type field. or is there anyway to hide the update delete options .can someone please provide solution . Thank...
Hi Team, I need to verify if Servicenow supports long polling or not. Use case Scenario: There is a third party platform, I need to subscribe to its events and frequently open and keep the connection open for it to detect server changes and send it t...
Hi, I have a problem with some Knowledge articles from the same category where "can read" is set to all, I don´t know why for some knowledge articles it shows the error "You do not have sufficient privileges to access this knowledge item", I have che...
Dear all, I am new to Service Now. We would like to after the case auto assigned to the first level support group and the support need to escalate the case to support group, he could pass the case to the 2nd line support. I put every group to have a ...
Global Search for the RITM. Under the list of tasks, we don't see any RITM listed. Is there a way to include RITM in the search scope and return that on the list of Tasks here?
