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Forum Posts

SC Categories Widget - Customise

How to show the Sub Categories on the Right side of the page when a Parent Category is selected? Currently, when you select the Parent Category(Hardware), we could see all the items of sub-categories. But I want to show only the Sub Categories on the...

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Resolved! Duplicate Record in UI Builder

Hello friends, i'm a beginner of the UI Builder and i want to know if there are any possibilities that you can duplicate a record already created on UI Builder. I saw that you can do it by using an UI Action, but it doesn't seem to work only on the U...

Alf_Fab by Tera Contributor
  • 1284 Views
  • 7 replies
  • 1 helpfuls

OCR (optical character recognition)

1- What are the OCR (optical character recog) capabilities of ServiceNow? 2- Are there 3rd party options integrated with NOW platform? 3- What are other options if we are trying to take paper "order forms (various formats and content)" and digitize t...

Resolved! Assessable Record and Assessment Instance

I am trying to use the "default answer from script" method on an assessment metric to automatically fill the value of the resulting assessment instance questions from a field in the corresponding assessable record.Is there a way to dot walk in the sc...

grahamyoungs by Tera Contributor
  • 1300 Views
  • 1 replies
  • 0 helpfuls

Resolved! Adding catalog variables to the list view

Hi Guys,I need to add the catalog item variables to the list view so that they are viewable as columns not just values. I know for sure that creating a database view will not do the trick, however I was lucky enough to stumble on the below link which...

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Mussie by ServiceNow Employee
  • 21445 Views
  • 12 replies
  • 5 helpfuls

What if ServiceNow crashes?

Hi, what kind of backup solutions and strategies do you have in place, for if ServiceNow crashes/goes down? For example a full-scale ITSM platform, with 24/7 Service Desk,  using incident, problem, change, knowledge etc.Size around 8,000 fulfillers s...

phenkry by Tera Contributor
  • 1077 Views
  • 5 replies
  • 1 helpfuls

Resolved! Call Rest Message from Flow Designer

I created Flow Designer Action which call REST Message via Script Includes to send an outbound REST web service request to external system. but, I got the error below No IntegrationHub plugin is available, external calls from the Flow Designer requir...

riwase by Kilo Explorer
  • 9865 Views
  • 6 replies
  • 2 helpfuls