One of our users has complained that they got an invalid URL error when they click on the survey link. Investigation shows that the survey has already been completed and this is possibly why. The URL link in the email connects to the service portal e...
Hello All, I am creating a portal in App Engine Studio. I want to remove the menu1, menu2, direct action and report issue tabs which appear in the header of every portal. How to do that? I have attached the screen shot of the same.
Hi.I want to know what is "glide.ui.text_search.enable_fallback_number_search" and how can I set this function. If someone knows, please let me tell.Thanks.
Please make sure that is this the way that arabic language add to instance manually : 1. ask servicenow support team to add language code to sys_language table.2. download english version of translate tables : sys_translated, sys_ui_message, sys_docu...
I am trying to run a simple PowerShell script on a MID Server when a certain Catalog item is created. We have opted to use Flow Designer and Integration hub to do this. I have created a simple flow and a new Action to run my PowerShell script (Create...
I have a powershell script located on a windows "server A" that is not the mid server. We are able to log into the windows server as "user 1", launch powershell and run the script. Now we need to be able to configure the Powershell Step in Flow Desig...
I am unable to see lists on Agent Workspace. I created a workspace using studio & added one list. There were 4 lists already present by default: Now, if I open the workspace, and go to Lists, I don't find anything: I've tried this in different inst...
I am using below code to save the outbound REST (GET) calls response to save in attachment table but it's not working, the code is not getting executed even if I comment out highlighted line of code. this returns response when we do not try to save t...
Hello Experts, I have a requirement to show knowledge articles to users who are satisfying can read and cannot read criteria , I'm doing this to get rid of 'Security constraints' message which is annoying to customers, I have written query business r...
Hello! I need an advise on how to properly set up Response SLAs so it's as much OTB as possible. My customer has several response SLAs set up this way: - Start condition: active = true - Stop condition: state = in progress or state = resolved When t...
I am rather new to the platform and I am tasked with developing a new application. I already determined the business requirement and different roles and create a data model based on them. Currently, I am building the application in the Studio. Howeve...
Hi. I want to change workflow of knowledge from draft to review. Now it's automatically change so I can't edit. If some one knows, please let me tell. Thanks.
Hello, The Polaris engine in San Diego is always docking the Agent Workspace 2.0 (also called CSM/FSM Configurable Workspace), whereas Rome still allows for a "open in new page" interface without Application Navigator and top navbar: Rome: San Die...
The ServiceNow Partner Finder lists the Customer Satisfaction Score (CSAT) of each partner, but it does not indicate exactly how many responses were used to calculate each score. The pop-up help text indicates the score is based on a rolling 365-day ...
