Adding Form Annotations - Link to Knowledge Article

baig · ‎10-12-2017

Hello,

Can someone guide me, how i can have a link added to knowledge article on annotation, similar to below?

I am thinking of using href attribute of html (need URL example to open Knowledge article on new tab) on annotation.

Thanks in advance

Chuck Tomasi · ‎10-12-2017

Go to the KBA you want to use. Go to the bottom and select "Copy Permalink"

Use Configure> Form Layout (not Designer).

Locate and place the annotation on your form.

In the Annotation Details (on the right after placing the field), use an HREF tag similar to the following based on the pasted URL from the permalink - NOTE, remove the instance name and start at /kb_view

Final result...

View solution in original post

Rusty Robinson · ‎11-22-2017

Hi Chuck,

My turn to apologize for the delayed response. Thank you for the suggestion, seems like the easier lift - great. And yes, completely agree with trying to influence the stakeholders with a modernized approach for request fulfillment. Perhaps we can cross that bridge sooner than later. Thanks again! Rusty

Chuck Tomasi · ‎11-26-2017

No problem Rusty.

siva72 · ‎12-10-2018

HI Chuck Tomasi,

A related question for you.if i want to link for specific knowledge article based on the record producer.How can i achieve this.

Thanks in advance

Regards

Siva

Chuck Tomasi · ‎12-11-2018

Here's a way I did an annotation to present a link based on the value in the "url" field. Adjust as necessary.

Note: You must do this via Form Layout, not Form Designer.

<a href="${current.getValue('url')}">Read the Article</a>