- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-21-2016 03:00 PM
If I create a user and give them the ITIL role they are able to open the service catalog and view the categories and items within it. If I add a particular custom role to them they are still able to open the catalog but can no longer see the categories or items. Adding any other custom role doesn't impact their access. My understanding of the way the ACLs work is that once one role gives access adding another can't cause you to fail the ACL so I assume there is something else causing this but I'm not sure what it could be. Any thoughts?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-27-2017 04:09 PM
I figured out the solution to this a little while ago. We were forcing a homepage for users with a particular role and apparently if you force a homepage through a BR on the Portal Page table it prevents access to the catalog presumably because the catalog is itself a portal page.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-21-2016 03:32 PM
(shudders at the though of legacy service catalog access controls)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-27-2017 04:09 PM
I figured out the solution to this a little while ago. We were forcing a homepage for users with a particular role and apparently if you force a homepage through a BR on the Portal Page table it prevents access to the catalog presumably because the catalog is itself a portal page.
