Approval email not showing up in activity log

[raskill]

hi,

I have a bunch of notifications targeting my custom table x_custom_task which extends the task table. I have notifications in place that trigger when the state of the request changes. I also have a notification in place for a request which requires manager approval, this is triggered when a database insert/update is made to the sysapproval_approver table. Although I am able to see all the notifications associated with my x_custom_task table, I am not able to view the manager approval notifications in the activity log. I am new to service now and any help highly appreciated!

[sebastian_g_snc]

Hi,
You see the approvals in the Approvals related list.
These notifications are attached to the actual approval record, not your "x_custom_task" table".

If you want an information to show up there I recommend to add a note (using a business rule for example) "manually".

Kind regards

[RevathiT]

 To populate approval related emails on ritm activity history . Instead of approval history . Can someone suggest on it .even I’m having same requirement . For one custom application . They want approval mails to populate on ritm activity history .